A perfect location. And a very well run hotel - but the Napoleonic design and soft furnishings are a little worn. Our room was quiet (4th fl scribe side) and was cozy, but the toilet wall needed plaster and the curtains were ripped. The shower pressure was weak and the carpet a bit worn. However service was excellent and linens clean, housekeeping superb. If you want a reliable corporate brand hotel in paris, this is the place for you.

We had booked 4 suites for our group. After arriving at the hotel after a long flight, we were told our rooms were not ready, but should be ready in 30 minutes. After 30 minutes, we checked back and were told it would be an additional 2 hours. We were repeatedly told by the front desk staff to 'just enjoy Paris'....a sentiment I can appreciate, but after a long overnight flight, most of us just wanted to get to our rooms and freshen up. After waiting the additional 2 hours, we again checked in with the front desk....who then told us it would be another 4-5 hours, and that there was a possibility we may not receive all of the rooms we booked because they had some more important guests. We asked why we were told it would be 30 minutes when we checked in, and now were being told differently....and the woman at the front desk said: "I cant imagine why anyone would have ever told you 30 minutes"....and I'm thinking: it was YOU who told me 30 minutes!

So after waiting in the hotel lobby for 4 hours, we finally threatened to just cancel our reservations and go to a different hotel. At this point, our rooms magically appeared.

During this lengthy delay, we had asked and asked where our luggage was, and nobody could tell us. We could not access any of our clothing or personal items...we were basically forced to sit and wait for hours. I even walked to the front of the building and asked the staff who dealt with baggage if they knew where our bags were....and basically got a shrug. I then started moving the pile of bags in front of the building to find my luggage, and eventually found it piled under dozens of pieces of luggage. The staff just sat there and watch.....didn't help one bit as I struggled to get my own bag.

Considering the amount of money paid for the suites we had booked, and the fact we had booked 4 suites for 4 nights.....at a hotel of this "caliber".....guests should be treated like Kings. Unfortunately, we were treated like garbage.

I would never stay here again, and I would never recommend this place to anyone. For the cost, there are so many quality boutique hotels that will provide better quality rooms and better quality service.