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Reviews (1,438)
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All reviewsrue lafayetteopera districtturn down servicedeluxe roomhotel restaurantlocation is greatstar hotelbeautiful hotelbusiness tripan upgradelovely roommini barheart of parisbreakfast was includedcentral locationrooms are smallmetro station
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6 - 11 of 1,438 reviews
Reviewed 4 weeks ago via mobile

I found this hotel such a disappointment having stayed at Their sister hotel in Barcelona the week previously .
The reception check in was very dark and I am aware of the history of the building .
There did not appear to be any lead member of staff . I was told I was upgraded to an executive room ... it was very small and grim .
The bathroom had black staining around the bath and the floor tiles were uneven which could have given on a very nasty cut .
The surround of bathroom door was badly damaged where wood had broken away .
The breakfast room was like a Mc Donaldswith plastic chairs and table covers and the service was very impersonal.
I made my views known but I just felt nobody cared .
I definately won’t stay again or recommend .
Such a let down after Barcelona .

Stayed: July 2018, travelled with family
1  Thank cairness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Guest Relations Manager at Hotel Banke, responded to this reviewResponded 3 weeks ago

Dear Mrs Burke,

Thank you for taking the time to send us your opinion of your recent stay.

We truly value all feedback and I sincerely apologise that you were not entirely satisfied with your recent experience. W regret that you felt your upgrade to an executive room with a free bottle of water daily, did not quite meet your expectations. We do have other categories of rooms that are more spacious and even suites which we would be pleased to reserve for you on a future visit.

Rest assured that we took note of all your comments about the issues you encountered and we will be dealing with them immediately or taking them into consideration. The safety and well-being of our guests is of utmost importance.

We hope you will give us another opportunity to welcome you for a more enjoyable stay in the future. Best regards,
Solène Cailly, Guest Relations Manager

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Reviewed 4 weeks ago via mobile

Beautiful lobby and Lolabar. Hotel is a converted bank from 1900-1800’s. Elegant, classy, artistic- the staff are exceptionally friendly- the bartender, Johnny, is friendly, excellent english and superb drinks. Specialize in gin- with gin cocktails between 16-24 euros. The bellman Ahmed Was so friendly, helpful, went out of his way to welcome and help guests. A real asset to the hotel and guests

Stayed: July 2018
Thank BostonBostonGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Guest Relations Manager at Hotel Banke, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for such an amazing review!

We are pleased to know that your recent stay at Hotel Banke was a wonderful experience.

Thank you for your compliments on our service and the hotel's decor. We take pride in our decor, a blend of original architectural elements with contemporary design to bring the twenty-first-century style to life.

We have passed your special mention to Johnny and Ahmed and also our whole team. They are indeed assets to our establishment. Our entire team always aim to give the best experience to our every guest, and you will always find them eager to assist you at any time of the day. We are happy that everything was to your satisfaction.

We look forward to welcoming you for another pleasant stay.

Best wishes,
Solène Cailly, Guest Relations Manager

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Reviewed 12 July 2018

I only had about 36 hours on the ground in Paris, and this was a great place to lay my head at night. Super elegant, great bedding, wonderful towels and soaps, etc. Housekeeping was amazing, as I only had about 30 minutes when i first got there to get cleaned up from the flight over, and get to my office. When I left, it looked like a tornado hit it. When i came back, it was neat, tidy, and clean. My only complaints are that I could not, for the life of me, get the air conditioning cold enough, and the marble in the bathroom, while beautiful, was hazardous for a klutz like me! However, its worth every penny to stay here. Location is prime, service is excellent (door man is amazing), and just all around a great place.

  • Stayed: July 2018, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank Jenn V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Guest Relations Manager at Hotel Banke, responded to this reviewResponded 4 weeks ago

Dear Mrs Vozzo,

Thank you for taking time to share your experience at the Banke Hotel!

Indeed, we are well located in the heart of Paris, in the luxurious Opera district just steps away from Rue Haussmann and the LaFayette galleries. Thanks for complimenting our team and the amenities at disposal. We are pleased you appreciated the high level of cleanliness.

We take note of your remarks. We invite our guests to contact the reception if they notice any dysfunction of our devices so we can intervene in time. Your satisfaction is our top priority.

The entire team are very much looking forward to welcoming you in the future! Warm regards,
Solène Cailly, Guest Relations Manager

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Reviewed 10 July 2018 via mobile

Great night in hotel Banke.
Room in excellent conditions and well cleaned.
Hotel staff was very friendly and always available to help.
Both check in and check out without any issues.
Will definitely use this hotel for future visits to Paris.

Stayed: June 2018, travelled on business
Thank Samuel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Guest Relations Manager at Hotel Banke, responded to this reviewResponded 4 weeks ago

Dear Mr Samuel G,

Thank you for such a positive review.

We are glad you enjoyed your stay among us. We are pleased the cleanliness and condition of your room lived up to your expectations. I am glad you found our staff friendly and helpful, this encourages us to maintain the high standards we set ourselves.

It would be a pleasure to welcome you back in the future. My very best wishes,
Solène Cailly, Guest Relations Manager

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Reviewed 4 July 2018 via mobile

The hotel was clean, with a spacious room, and the best part was the friendly staff. They helped us arrange a babysitter for our young daughter that was fabulous. Thibault put a lot of effort into helping us secure a dinner reservation and Kenny and Burak were friendly faces that made the logistics of our stay very comfortable. We would love to come back to Hotel Banke again!

Stayed: July 2018, travelled with family
1  Thank Jnotts4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, General Manager at Hotel Banke, responded to this reviewResponded 6 July 2018

Dear Guest,

Thank you for taking time to share this excellent rating and positive review about Banke hotel.

We appreciate your nice comment about the attentive service you enjoyed from our team members. We won't miss to pass on your compliment to the entire team, Thibault, Kenny and Burak in particular. Thank you for complimenting the level of cleanliness and comfort. We are delighted that your room size suited you and you found everything to your satisfaction.

The whole team looks forward to the pleasure of seeing you on your next stay. My best regards,
Solène Cailly, Guest Relations Manager

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