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“Très bien situé et bien équipé”
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Review of Gite-BA3

Main Bedroom
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Second Bedroom Living room
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Average
7 reviews
Main Bedroom
Second Bedroom
Living room
Living room
Bathroom
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Overview
Holiday Rental House -
2 Bedrooms, 1 Bathroom, Sleeps 4
Epernay, Marne, Grand Est

Reviews from our community

Average - based on 7 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
Any
English first
ManFromCa...
North Weald, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Avoid. Very Bad Service 0/5”
Reviewed 13 May 2014 for a stay in April 2014
1
person found this review helpful

We had been in email conversation the week leading up to our stay, regarding arrival time and apartment address. Upon arrival we were shown around the room prior to parking and collecting our luggage. This was a bit strange as the apartment was not the one we had booked on the holiday lettings web site, but we went with it. After receiving the keys we returned with our luggage, ready to start our holiday.

The landlord stopped us at the door, during which he had a very lengthy conversation with his partner resulting in them refusing us entry as they believed we had turned up a day early. Once we had proved we were correct by issuing them with our booking email, it was then discovered that the room we had been shown around was not the one we had booked, and our apartment was two floors higher. Again, a lengthy conversation between the landlord and landlady, none of which we understood, finished by informing us that our room upstairs is occupied tonight, and alternative accommodation would be found. By alternative we expected (considering the inconvenience of moving during our holiday and unpacking twice) the same standard, if not better. We were then led to a below standard two star hotel, which was cramped to say the least. I don’t recall an apology during any of this.

We finally got to check in at the apartment we had booked on the 19thApril, which caused us a lot of disruption on the Saturday – having had to stop short or tour of the Champagne region to come back to Epernay to check in early afternoon, only to find no towels had been issued. On the website it state ‘linen provided’ – correct me if I’m wrong, but my understanding of linen provided means we receive bedding and towels?? After calling the landlady, we were offered a set, which comes with a fee of €5. Considering the major disruption we had been through during our break so far, we felt this fee could have been waived. During check out, we had to ask for difference in cost between their apartment and the cost of the two star hotel. They handed over €90 in cash, but it would have been appreciated if this was offered, instead it was something we had to beg for. We asked if we could also have our damage deposit, but the landlady was not aware of how to do this in cash, and had to speak to her husband who was not there.

Once we had returned to England, I confirmed with the owner that it was left satisfactory condition, and if so, could our deposit be returned. After 4 weeks of trying to get a method from the landlady to get our damage deposit back via a variety of different methods (Kwixo – which I could not sign up to as not a French resident, IBAN which she would not use as this incurred bank costs at her end and also had issues with her bank is doing) we finally received this via paypal – and the landlady took out the €3.75 transaction fee from OUR DAMAGE DEPOSIT. I requested this shortfall be made up by the owner, but she emailed back stating “we don’t take Paypal charges”.

The apartment was lovely, great location for Epernay, BUT the double booking causing us to be put up in a below par 2 star hotel for the first night, the disruption caused to our weekend by having to check-in early afternoon the second day, the fact we had to practically beg for the difference in our accommodation from the landlady, the fact we had to pay 5 euro for towels, the fact that we have had no end of problems trying to extract our damage deposit have all accumulated to leave a very sour taste of our weekend in Epernay.

We would advise against using this apartment until the booking system and damage deposit payments have been rectified by the owners so anyone else staying in this apartment don’t have the same problem we did – which in effect ruined our trip to Epernay. What should have been a lovely weekend away was in fact quite the opposite.

0/5 stars.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Leaving
Liked least: Everything
Travelling group: Spouse/Partner
Your age range 35-49
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
23 Jul 2014
Dear Guest,

I hope this finds you well.
Thank you for taking time to write a review about our property and thus prove that we exist. I am sorry that after you left our property happy and finally pretty satisfied by your stay in Epernay, things end up sounding the opposite and lacking many things.
It clearly seems that you forgot to mention that we firstly thoroughly apologized (obvious thing to do in first place in such a situation), explained and cleared the situation (two bookings with the same first name on two different websites ended up causing this disruption), with you in good terms and found a solution that you said suited and were happy. Eventhough you couldn't have the apartment the first night as planned because of a miscalculation, we paid you for that one night a 3 star hotel (I correct) with breakfast included for two people and in the same day we offered you a dinner at our cost for two in a nice restaurant for you and your wife which you didn't end up coming to and I can not help this.
That said, thanks for admitting that our gite has way higher standards than a French 3 star hotel, it clearly states that we got high standards.
Other compensation apart from the hotel is that we gave you a refund of one night on the total cost of your stay (a two nights stay) to complete with the compensation and show how sorry we were about this minor disruption. Which I doubt most hosts would do in addition to the rest in such a situation that can happen, knowing we also offered you to stay one more night in our property for free if you wish which you said wasn't necessary since you had other plans and had other commitments.
I think this is a quite fair compensation for such a mistake.

Last but not least, I am sorry to see that the fact you don't know well enough about how PayPal works as a PayPal account owner: that the charges of the transfer are to be beared by the receiver and not sender. If this fee of 3,75 € was so unbearable for you, you could have contacted PayPal -like. We advized you afterwards- and tell their assistance about it, since they are the ones who took this extra fee, not us.

I guess the 3,75 € was the actual reason making you change your mind about our property and your stay in Epernay, but not the minor disruption that happened since we left two happy and pleased guests.

I hope this clarifies the situation and completes and thus the review you posted, enough.

Best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tlaine201...
Chateau-Gontier, France
1 review
Reviewed 11 March 2014 for a stay in March 2014
Google Translation

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: En famille avec jeune(s) enfant(s)
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
13 Mar 2014
Merci Mr. Laine, nous sommes ravis d'avoir pu vous recevoir dans notre Gîte et espérons que vous avez passer un agréable moment!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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