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All reviews old town privilege room dessert trolley comfortable hotel nice pool free parking restaurant staff swimming pool minute walk excellent hotel separate toilet tram stop tour group rooms are modern breakfast was excellent dijon centre superior room
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Reviewed 2 September 2018

This is a very well run, friendly and efficient hotel. Excellent car parking, very nice restaurent with very good service and good food. Rooms have been renovated and are comforable and good.

The only complaint is an overcomplicated coffee machine which guests are expected to use at breakfast Its slow, especially as everyone has to read the almost incomprensible instructtions. If you want tea, give up hope. They provide some tea bags, and you are expected to add luke warm water from the coffee machine. It looks like a dirty sock in the laundry. The hotel could do with a dozen tea pots, some BOILING water and small milk jugs. That would secure it a place in the top tier of hotels.

Date of stay: August 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Fitzcaraldo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthias P, General Manager at Mercure Dijon Centre Clemenceau, responded to this reviewResponded 9 September 2018

Dear Fitzcaraldo,

We very much appreciate your comments regarding your stay at the Hôtel Mercure Dijon Centre Clémenceau.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Matthias PHILIPPS
Directeur d'exploitation
Hôtel Mercure Dijon centre Clémenceau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2018 via mobile

When you look at Mercure Dijon facade, you cannot imagine what is waiting for you inside : a real hidden gem in Dijon !
I was simply impressed by the beautiful lobby with its fireplace, modern lights and surprising ceiling mirror.
Even if food is famous in Bourgogne, I did not expect such a exquisite food in the restaurant of a hotel.The cheese plate will just blow your mind ! The best part is even not the food or the decoration of the hotel but the extreme kindness of the restaurant staff. Thanks again for making this experience so special. Highly recommend !

Date of stay: August 2018
Trip type: Travelled solo
1  Thank Mademoisellekim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthias P, General Manager at Mercure Dijon Centre Clemenceau, responded to this reviewResponded 5 September 2018

Dear Mademoisellekim,

We very much appreciate your comments regarding your stay at the Hôtel Mercure Dijon Centre Clémenceau.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Matthias PHILIPPS
Directeur d'exploitation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2018

We arrived after 7 hours driving non stop at 8:30pm last evening. We check in fine but nobody in the reception told us that there will be no food served after 9pm at the restaurant. On a Sunday in France there are not restaurants open even in August.
At 9:10 we went to the restaurant that was quite busy to be denied a table as the kitchen closes at 9. Unbelievable in an international hotel in the middle of the high season. Bad for the business too.
We found this unhelpful and unwelcoming especially as we are traveling with the family.
No advice either as where to go.

Room tip: Ask for a room away from lifts
Date of stay: August 2018
Trip type: Travelled with family
Thank Elena T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthias P, General Manager at Mercure Dijon Centre Clemenceau, responded to this reviewResponded 5 September 2018

Dear Elena T

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Dijon Centre Clémenceau. I am sorry that your experience did not meet your expectations.
Perhaps, I don't understand your request because our restaurant served dinner till 10pm.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Matthias PHILIPPS
Directeur d'exploitation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018

We stayed for two night and were quite happy. The hotel does not look too attractive from outside, but the staff were really nice and welcoming. The little pool was a nice addition, and the room was ok. Maybe not quite a 4 star standard, but close enough. It was easy to commute to center of Dijon with the tram. The stop was right outside. The hotel parking was a bit of a challenge with a large vehicle. The restaurant was a little expensive. Service was good, but the food not so great. All in all a comfortable stay.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Annina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthias P, General Manager at Mercure Dijon Centre Clemenceau, responded to this reviewResponded 22 August 2018

Dear Annima L,



Thank you very much for your recent stay at the Mercure Dijon Centre Clemenceau!

We were delighted to read your comment and ratings and happy to see that you spent an enjoyable moment with us.

I will share your comments with the team members which are always eager to receive positive feedback.
Comments such as yours are the best tool for us not only to maintain but further improve our quality and service.

It was and always will be our pleasure to host you every time you visit Dijon.

I hope you will give us the chance to welcome you in a not too distant future.

Best regards,

Matthias Philipps

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018 via mobile

We were travelling from Epernay towards Beziers and stopped for one night in Dijon. We had already booked the Mercure. It was incredibly hot in France for the week.

The Mercure was excellent. The room was very comfortable with a super bed and first class air conditioning which was much needed. The staff were very helpful. We decided to eat out in the evening but there were a number of restaurants within ten minutes of the hotel. We did have a drink at the bar on our return. This was very pleasant.

There was free car parking under the hotel which was much appreciated.

This is an excellent “ stop off” hotel in an interesting and beautiful City.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthias P, General Manager at Mercure Dijon Centre Clemenceau, responded to this reviewResponded 22 August 2018

Dear John N,


Thank you very much for your recent stay at the Mercure Dijon Centre Clemenceau!

We were delighted to read your comment and ratings and happy to see that you spent an enjoyable moment with us.

I will share your comments with the team members which are always eager to receive positive feedback.
Comments such as yours are the best tool for us not only to maintain but further improve our quality and service.

It was and always will be our pleasure to host you every time you visit Dijon.

I hope you will give us the chance to welcome you in a not too distant future.

Best regards,

Matthias Philipps

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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