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Reviewed 28 May 2018

First stay in this relatively new hotel and overall a positive experience. Early check-in was appreciated, Thomas on reception was very welcoming and professional. The other reception staff were lovely but their English was a bit limited. The lobby area is a stunning place and the hotel as a whole was very impressive and the location cannot be beaten if you are looking to wander the pretty streets of St Malo. If you like modern, clean and spacious this is for you. There are plenty of small hotels with fading charm in the area but they are not to my taste.

The only let down for me was the room I was given was not the same as the one I chose on the Golden Tulip website. It specifically said it had a terrace with rooftop views over the town whereas I was in the second floor with a covered terrace with a view of an office. This was a real disappointment although the room I had was very pleasant. I would definitely return.

  • Stayed: May 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Campanile.com - Louvre Hotels Group
Thank st_ouen_sunset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2018

Made an excellent choice with this hotel for our Easter break! It was a bit adventurous to drive through the city in what seemed to be the busiest weekend in April but once we got to Le Grand Be we were so delighted! Funny story somehow I forgot to book parking on site for the 3 days we planned to stay and when the receptionist told us that they have no free spaces, we freaked out. But the staff had been so helpful, they immediately took the car keys and told us not to worry as they would find a solution. Luckily my husband spotted a free space on the street and we were able to leave the car very close to the hotel. Le Grand Be has been modernized this year, it is located in the building which used to be the town's administration office and it has an excellent position, close to the port with all the sea views. The room was very clean, with everything you needed and nicely decorated. We travelled with a small dog and they took excellent care of him, had his own bed and toys in the room which I did not expect. The proximity to the city centre with the nice restaurants and the amazing patisseries is a big plus. I would definitely recommend it to anyone who wants to spend a few days in Saint Malo.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Cleanliness
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Thank Dora C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne-Gersende_Litwyn, Directeur général at Golden Tulip Saint Malo– Le Grand Be, responded to this reviewResponded 13 May 2018

Dear Dora,

Firstly we wish to thank you for your contribution.
We are happy to reading that your stay brought you satisfaction.
Our housekeeping manager was particularly sensitive to your remark on the cleanliness of the room.
She takes care each day to make your stay impeccable.
We are attentive with the wellness of our customers and also with our "domestic companions".
It is with pleasure that we will accomodate you for a forthcoming stay in Saint Malo.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2018

Modern new hotel built in the old administration office of the city. The rooms are well designed although small. Nice restaurant where we had breakfast. The staff in the restaurant and the hotel were extremely friendly and welcoming. The only observation I would have is that we stayed at a time when we were only one of three sets of persons at the hotel given that the hotel was newly opened and it was low season (rains the week earlier had flooded the bottom level of the hotel and destroyed equipment in the fitness center which was closed). As such, we were in a certain manner the center of attention. Also what I found surprising is that the hotel did not upgrade us to a better room which is my experience in most US hotel chains when there are a lot of rooms available. Perhaps that is a difference in attitude between US hotels and European Hotel chains such as Golden Tulip. In the US, there is an attempt to actively buy goodwill from the customer (the customer might at one point be travelling for pleasure but at a future date could be a business traveler and when there are plenty of rooms why not buy some good will to cement the relationship?)

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Golden Tulip Hotels
Thank trifectatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita_Mocaer, Directeur général at Golden Tulip Saint Malo– Le Grand Be, responded to this reviewResponded 21 February 2018


Dear Madam, Dear Sir,


Thank you so much for your contribution on Tripadvisor.

All the staff of the hotel Le Grand Bé are very sensitive to your remarks on the quality of the reception.

We took note of your idea to upgrade our guests when it is a quiet period. You are right, that should be normal and automatic in all hotels, not only in US. You can be sure now that we will have the habit to propose an upgrade to all our guests. (When availabilities can permit it of course)

I hope we will have the pleasure in welcoming you for a future visit to St Malo, with our wellness centre at your disposal.

Best regards.

Anita Mocaër,
Directrice

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Reviewed 1 week ago
Google Translation

  • Stayed: November 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
Google Translation

Stayed: August 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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