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“Wonderful week in Bordeaux” 5 of 5 bubbles
Review of InterContinental Bordeaux Le Grand Hotel

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InterContinental Bordeaux Le Grand Hotel
Ranked #8 of 173 Hotels in Bordeaux
Certificate of Excellence
Leesburg, Virginia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Wonderful week in Bordeaux”
5 of 5 bubbles Reviewed 17 September 2012

This was our first trip to Bordeaux and staying at the Grand Hotel topped it off. The hotel is beautiful and the staff is even more magnificiant. The front desk, concierge, room staff, and restuarant were as helpful (and thank you all for helping me with my attempt to speak French) as any staff in the world that I've traveled. The central location is perfect for easily getting to any where in the city. I highly recommend using the tram if you're going to the train station for day trips. Our room, bed, and linens were great. The roof top bar is worthy of a couple of nights to see the city from another view.

  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sparkyltspeed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guests_relation, Responsable relations clients at InterContinental Bordeaux Le Grand Hotel, responded to this review, 25 September 2012
Dear Guest,

Thank you so much for your kind review following your recent stay at the Grand Hotel Bordeaux & Spa, I will of course share your comments with our team members.

Hoping to welcome you again very soon.

Warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,366 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (195)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Offenburg, Germany
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 15 September 2012

Grand Hotel surely hits the spot. Great staff, and the rooms are simply great. Awesome location but of course it all comes with a price.

Only small notes on the downside. Wifi connectivity is a bit tricky, often unavailable and slow, Visits to the pool area cost 60€, Concierges recommendations really depend on who you ask. It seems that restaurants and sites to visit are directly linked to the hotel or depend on personal favours. The michelin star restaurant recommended was simply awefull, but upon complaint we received a little gift. Good tips came from Julien. Great staff member.

All in all I would definetly come again. Very pleasant stay

  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ichreisegern543
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guests_relation, Responsable relations clients at InterContinental Bordeaux Le Grand Hotel, responded to this review, 25 September 2012
Dear Guest,

Thank you for staying at the Grand Hotel Bordeaux & Spa and for having taken the time to share your remarks with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is with great regret we read that your stay was not to your expectations. We were very concerned regarding your comments about the concierge recommendations. I can ensure you that our concierges try to give the best advices to give you the chance to have the best experience.
I am sorry that your experience in the gastronomic restaurant outside the hotel that we have recommended you was not at your convenience.

I hope you will give us the opportunity to welcome you back to the Grand Hotel Bordeaux & Spa.

We look forward to your next visit and remain,

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bogota, Colombia
Level Contributor
270 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 bubbles Reviewed 7 September 2012

Location could not be better in this magnificent town. The Staff is attentive and friendly. The only negative factor is that the rooms are unduly small, making it difficult for the traveller with more than one piece of luggage. Although we had paid for a room with view of the courtyard, we were given a room with a great view of the Opera House.

  • Stayed September 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cocolo47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aliso Viejo, California
Level Contributor
81 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 30 August 2012

We booked in at a very good rate so we felt lucky to be at such a nice hotel. Our room was small but the bed was comfortable, nice linens, robes and slippers, nice marble bathroom, and the AC was quiet and kept the room comfortable. We had the view of the interior courtyard which was fine for what we paid. We appreciated the polite and helpful English speaking front desk and concierge. We took several wine tours so it was great to be close to the Tourist Office where they all depart. It was also great to be close to St. Catherine where a lot of the restaurants and shops are. One big catch with this hotel is that the pool and jacuzzi are really part of the spa so you have to pay for access. Not only was it unusual to have to pay to access a pool but some other guests we met were quoted a different rate than us. I guess it depends on the room rate that you paid as to how much the pool access costs. That being said, the pool is quite luxurious. It is indoor and is made of black mosaic tiles with jets that you can swim against. It is adults only so that it keeps a quiet spa like atmosphere. The jacuzzi is on on the roof top deck so that was fun. We did enjoy the pool but the charge was something new for us. We also enjoyed the roof top bar late at night. It was a great way to see the city lights and enjoy a beverage or two. The breakfast buffet is lovely but not worth the nearly $40 per person. Find a nice cafe nearby instead.

  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mrsp-alisoviejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guests_relation, Responsable relations clients at InterContinental Bordeaux Le Grand Hotel, responded to this review, 25 September 2012
Dear Guest,

Thank you for this wonderful and detailed review on TripAdvisor!
We are thrilled that you enjoyed staying with us and that the service of our team was up to your expectations. The location of the Grand Hotel Bordeaux & Spa, in the center of Bordeaux, is indeed a real advantage for our guests.
For the Spa, there is indeed a charge of 60€/couple for the entire stay that give you the access to the pool, sauna, hammam, terrace with jaccuzi and the Spa bar.

We all look forward to welcoming you again and please do not hesitate to contact me personally for your future arrangements.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 30 August 2012

My partner and I recently spent 3 nights at this hotel and thoroughly enjoyed the stay. To our delight, on checkin we discovered we were upgraded to a junior suite free of charge which meant we had the luxury of a bedroom plus a sitting room and another room. The bed was extremely comfortable, the bathroom luxurious and it was extravagent to have access to 2 TV's. The hotel was in a great location, very central to the main shopping areas and restaurants. The staff went out of their way to make us feel comfortable, giving us a kettle on request so we could enjoy a cup of tea. The only minor gripe would be that we were charged 3EUR for fresh milk but hey, because of the free upgrade, we were fine with this. If we ever return to Bordeaux we will definately stay at the Grand Hotel again.

  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AussiechickMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guests_relation, Responsable relations clients at InterContinental Bordeaux Le Grand Hotel, responded to this review, 30 August 2012
Dear Guest,

Thank you for taking the time to write this review of the Grand Hôtel Bordeaux & Spa following your last stay in Bordeaux.

Thank you so much for all of your wonderful compliments and I will share them with all the team members.

Hoping to welcome you again very soon.

With all my best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Bordeaux Le Grand Hotel

Property: InterContinental Bordeaux Le Grand Hotel
Address: 2-5 Place de la Comedie, 33000, Bordeaux, France
Phone Number:
Region: France > Nouvelle-Aquitaine > Gironde > Bordeaux
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Bordeaux
#3 Family Hotel in Bordeaux
#3 Romantic Hotel in Bordeaux
#4 Luxury Hotel in Bordeaux
#4 Business Hotel in Bordeaux
Price range (per night): $359 - $786
Hotel Class:5 star — InterContinental Bordeaux Le Grand Hotel 5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Regent Bordeaux
Bordeaux Regent

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