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All reviews great location solid star hotel bathroom with double sinks tram transport lovely staff at reception side street stayed nights at this hotel tourist info centre full buffet rainfall shower room facilities small gym des grands hommes situated hotel miroir d'eau upgraded room great shower
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Reviewed 5 weeks ago

A amazing location in Bordeaux although expensive and customer service wasn't the best. A number of people including us didn't go back for the breakfast because of the poor quality, lack of service/care for guests. We weren't prepared to pay 5 euros for an omelette or another 5 euros for a glass of orange juice on top of the 17+ euros for the breakfast they offer. We were the one table at breakfast yet needed to go and ask reception for help to get someone to serve us coffee which was very poor quality. Would have appreciated some service or care factor. We ended up searching for local options rather than struggle with this every morning. After mentioning to reception we'd like to eat elsewhere for the remainder of our trip we were met with arrogance and hostility which we didn't expect and made us feel uncomfortable for the following days (there was only one woman who treated us rudely and like we weren't welcome). Gym is very basic with no weights and poorly kept. No lights or a/c in the gym at any time of the day....even though we had requested early access to the gym on one of the days.

Room Tip: Don't eat breakfast here
  • Stayed: September 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank woodgreenforest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bordeauxhotel, Responsable réception at Best Western Premier Hotel Bayonne Etche-Ona, responded to this reviewResponded 4 weeks ago

Dear Madam,
We thank you for sharing your feelings after your recent stay in our hotel.
Our Gourmand buffet breakfast at 17€ served in the Margaux or Pomerol Lounges is composed of: 100% Arabica coffee, Nespresso, Cappuccino, an assortment of teas and herbal teas, Suchard hot chocolate, 100% pure Orange juice, apple juice and grapefruit juice. Handmade bread loaves and pastries, 3 different sorts of sourdough bread and cereals, butter croissant, 2 different sorts of butter pastries. Pancakes, fruit cakes, toast, cornflakes, muesli, fruit yoghurts, natural yoghurts, fat free yoghurts. An assortment of compotes of fruit stewed in a cauldron and an assortment of verrines: rice pudding, fresh fruit salad… Soft-boiled egg, scrambled eggs, sausages, an assortment of 5 cheeses and 4 deli products, smoked salmon, baskets of fresh seasonal fruit, fruit salad on demand, cherry tomatoes, and dried fruit. 4 traditional jams cooked in a cauldron, honey, maple syrup, chocolate spread, sweet butter, salted butter, pickles.
And even with this large choice available, if our guests fancy an omelette and/or fried eggs we are happy to cook it on demand for only 4€.
Custumer Care is very important for us and we are sorry you felt once unwelcomed. We thank you for your remark that we have shared with all our staff to improve our service.
Our fitness area(55 Sqm) is open between 6 :30 am and 9 :30 pm and we are flexible with this schedule if we have a guest request.
It has the following Technogym professional equipment : A treadmill, a rowing-machine, elliptical machines, a fitness bike, a complete weight bench sports / yoga, mats Barbells, Ball / Swiss balls (65 cm & 75 cm), weights, mineral water, towels, disinfectant and it is cleaned twice a day.
We are concerned with our environment, this is why we choose to do not keep the lights on all the day but there is an automatic light at the entrance of the gym.
We remain at your entire disposal for any further information.
We wish you a lovely day,
Yours sincerely,
Chloé,
Welcome Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2018

The hotel is modern and adequate, but I wouldn't call is great except for the location. In particular, the room was ridiculously small for a couple. Most of its space was occupied by the queen bed, and we kept bumping into each other or into the furniture while trying to walk around it. Same with a small and cramped bathroom.

The location, though great, has some drawback if you're arriving by car, as we did. The hotel doesn't have a parking. The nearest underground parking is some 400 m away and you need to be prepared to shlep your luggage over the cobblestones over this distance. You also pay for the parking through your nose. I believe the rate is ca. 24-30 euros per 24 hours. The hotel claims to have a discount, and handed us a card to use when exiting the park. However, this system is highly complicated, and didn't work for us ("card expired"), and there was no attendant to ask for help. In the end we payed double. My advice: if arriving by car in Bordeaux, choose a different hotel outside the city center with its own parking, and use the tramways to commute.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank JerzyK118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2018

The hotel is in the perfect location, just around the corner from the main square and main shopping area. The staff are excellent, helpful and informative. The bathroom was small but very cleverly designed, and really well finished. The bedroom was small, but we didn't spend too much time in it so it didn't matter. The bed however was a little too small, just your regular double bed. Otherwise it was a 5!

Room Tip: On the first floor we noticed a few of the rooms had a small balcony overlooking the street.
  • Stayed: August 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank UandB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this reviewResponded 4 weeks ago

Dear Madam, dear Sir,
Thank you so much for your trust and comment. We are sincerely delighted that you have appreciate your stay among us .
You have booked a Standard Club room , yes the bed is a double bed (140/200cm) . Next time please feel free to contact us and book a Club confort or a Deluxe or a Suite, for those room types our bed are Queen or Kind size.
Looking forward to hear you from you soon
Yours Faithfully
Catherine Parinaud
General Manager

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Reviewed 7 September 2018 via mobile

We stayed 3 nights at this hotel. They have 2 locations one block from each other. The first one is next to the Intercontinental hotel and the other one is behind. I guess we got lucky and went directly to the right one. It would be helpful to make the location clearer at booking.
When you look at the Intercontinental hotel, take the street to the right. You will walk by the first location.
The room (#124) is small but ok. It was very clean. The AC worked great. We don’t really like rain showers but the bathroom was fine.
The front desk staff is very nice and they always have croissants waiting for you. They also gave us extra water on our first day as the supermarket was closed on Sunday.
There could be more English speaking channels on TV.

Stayed: September 2018, travelled as a couple
2  Thank european-traveler101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this reviewResponded 12 September 2018

Dear Madam, Dear Sir,
Thank you so much for your trust and comment. All our team is delighted that you have appreciated your stay among us and hope to have the opportunity to welcome you again very soon.
Feel free to contact us for any information you may need.
Have a lovely day.
Yours Faithfully
Catherine Parinaud
General Manager

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Reviewed 4 September 2018

Great position, but tiny bedroom, bathroom ok, best bed we have slept in, expensive breakie, half price down road! Very helpful and friendly staff good aircon. Rrecommended for the price and position, a bit hard to find, need to check wnich building you are in to help taxi driver.

  • Stayed: September 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank TonyinOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this reviewResponded 5 September 2018

Dear Madam, Dear Sir,
Many thanks for your trust and comment. We are delighted that you have appreciated your stay among us.
If you have the opportunity to come back don't hesitate to contact us in order to answer to your needs and make your stay better than this one :):):)
Have a lovely day
Yours Faithfully

Catherine Parinaud
General Manager

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