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Reviews (735)
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All reviewsmuseum of science and industrysports facilitiesliverpool roadcity centreleisure facilitiesgym and swimming poolsecure car parkhealth clubgood sizefriendly hotelrooms are basicsteam roomthird floorwould stay againhen partygreat facilitiesfull english
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Reviewed 2 April 2018

Walking location to the city centre, friendly staff and spacious rooms. I travelled by train and found the distance to the hotel to be ok even with a suit case.

I cannot fault this hotel and would highly recommend it for a city centre (well just outside) break. lovely and quiet.

  • Stayed: March 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Castlefield H, Front Office Manager at The Castlefield Hotel, responded to this reviewResponded 5 April 2018

Thank you for your lovely review. We hope to see you again soon!

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Reviewed 2 April 2018 via mobile

Needed somewhere for overnight stay in Manchester prior to flight next day. Excellent price, quiet and comfortable room, welcoming staff, good location. Would be great for a longer stay- next to MOSI and on free bus route. Would stay again.

Stayed: April 2018, travelled as a couple
Thank sheffieldeats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Castlefield H, Front Office Manager at The Castlefield Hotel, responded to this reviewResponded 5 April 2018

Thank you for the lovely comments! Be sure to contact the hotel directly for any future stays as we can then offer a discounted rate.

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Reviewed 27 March 2018

Very disappointed in this hotel. Chose it for it's convenient location and (small) onsite parking. Asked for a room near lift with walk in shower due to mobility problems and for adjoining rooms due to family requirements. These rooms were OK, although not adjoining, just adjacent. However, whenever the lift was used there was a terrible grating noise of metal on metal. Phoned reception about this and it was obviously a known problem. Both rooms moved to another floor but the family room was stinking of cigarette smoke. No good for anyone let alone a six year old asthmatic! They couldn't find us another two rooms together with a walk in shower so we ended up split over different floors. Again absolutely no use for the family but what else could we do? Food in hotel was pretty average. Breakfast was just OK. Staff were very casual and a bit over familiar. They didn't seem perturbed that guests (or maybe staff) had obviously been smoking in a room when this is illegal. On checking out we were not asked how our stay had been and I believe the Managing Director was there at the time so I think a bit remiss. Not a good experience at all and definitely not value for money as the Crowne Plaza was almost the same price. We won't be back anyway.

Room Tip: Canal side rooms have better view.
Stayed: February 2018, travelled with family
1  Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip M, General Manager at The Castlefield Hotel, responded to this reviewResponded 2 days ago

I’m sorry to hear about your bad experience. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. “My name is Philip Marczak and I am the General Manager. If you’d like to discuss this further, please contact me at info@castlefield-hotel.co.uk.
Regards
Philip Marczak
General Manager

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Reviewed 26 March 2018

The hotel is in a great location with secure parking and easy access to bars and a range of restaurants. The staff were extremely welcoming and helpful and the room was airy and clean. It felt a little over-priced compared to other hotels we've used in the area.

Breakfast was an additional cost and was disappointing. It was served from 8am and we needed to leave by 8.30am to join a trip. The hot food wasn't brought out until 8.15am and then it wasn't hot - more luke-warm.

Overall a pleasant experience but could be better with a bit of attention to detail.

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank AlyCog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Castlefield H, Front Office Manager at The Castlefield Hotel, responded to this reviewResponded 5 April 2018

Thank you for your review. We're glad to hear that you found the surrounding areas and overall location a plus point to your stay. Apologies if the breakfast was not brought out on time, I have forwarded your comment to the food and beverage manager so that she can discuss this with her team.

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Reviewed 23 March 2018 via mobile

We came here as the hotel was the cheapest for a night out for a friends birthday. The hotel is clean and today when we arrived and staff seem extremely friendly and helpful. The food was good and the rooms were clean and tidy and beds are comfy too and had all you need in the room and price for room was spot on would definitely recommend this if going for a night out with friends. Came up on the top when looking on booking.com

Stayed: March 2018, travelled with friends
Thank Adam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Castlefield H, Front Office Manager at The Castlefield Hotel, responded to this reviewResponded 5 April 2018

Thank you for your lovely review. We're glad to hear that you had an enjoyable stay and that you found the facilities to your liking! We hope to see you back at the Castlefield soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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