The worst experience so far in a hotel.
Very nice and helpful staff, poor and unresponsive management.
I had reserved a double room and when I arrived it was so small that in the only space available on the floor if I openned my bag I could not open (and leave the room). So I asked for a more expensive room for a night fee of course. The very much helpful porter (from Poland) had a corteous and nice smile all the time, he is the best asset of that hotel.
When in the room I was going to bed after several flights via London and was exhausted by 11 pm when at a distance of 2 metres I saw some white something in the curtains. I couldn't believe that it was mold. As I knew they wouldn't believe it I took some pictures that you can see. It was so late and the hotel was fool so no point in trying to change to another room. As a result during the whole night I had a severe allergy with sneezings, mucus, tears and all the package included.
The following morning I ask for a manager. He listened and said he apologized and would send the housekeeping himself. That's all. I told him to replace or retire the cushions that smell as having been used by a lot of people and kept their smell (not exactly eau de cologne). He said they would. No compensation, no reduce in the price, no nothing. It looked like it was normal to have mold in the curtains and as that the client has to put up with it.
When back in the room the curtains had been washed and were still wet. The smelly cushions were over the sheets again. I called the front desk again and ask them to not keep them inside the wardrobe, what they did from that day on.
It was the most uncomfortable bed I have used. I asked for a double but there weren't so I had twins together that had been obviously heavely used and soooo deep in the middle that I had to sleep over the place in which they were together, to no avail, it was uncomfortable anyway.
I sent a review in which they asked why did I rated so low the chance of recommene the hotel to someone, what I wouldn't do with my worst enemy.
The replay said they were sorry and (I couldn't believe it do they think I'm a masoquist?) they asked to give them another opportunity. No way guys, I will stay as far as I can from you.
- Official Description (provided by the hotel):
- The Hallmark Inn Manchester South is perfectly located for trips to vibrant Manchester, just 3 miles from junction 5 of the M60, 8 miles from Manchester International Airport and only a short drive from Manchester city centre, including the Manchester Arena and Manchester Central. The hotel has plenty of on-site parking available £5 per day and free superfast Wi-Fi throughout the hotel. The hotel has 116 comfortable bedrooms and lots of great facilities including three versatile meeting rooms for up to 80 delegates. Hallmark Inn Manchester South is a Green Tourism Business Awards, Gold Award Winner. ... more less
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- Also Known As:
- Best Western Manchester
- Manchester Best Western