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Reviews (3,824)
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Reviewed 6 April 2018

Great location just a few minutes walk from the terminals. Hotel staff are friendly and helpful. It’s my favourite Manchester airport hotel. Rooms are modern and comfortable and the hotel has a proper gym not just a small fitness room.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank cknutton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPMANGuestRelations, Guest Relations Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 7 April 2018

Dear cknutton,

Thanks for the great review of your recent stay, we really do appreciate you sharing it with us and the TripAdvisor community.

We look forward to welcoming you back in the near future.

Kind regards,
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018

We stayed here due to the close proximity to Manchester Airport and now we are wondering why we didn't chose one of the other hotels instead. This hotel is very sub-standard and nothing in comparison to other Crowne Plazas we have stayed in before (in particular Newcastle!)

Firstly, on checking in we were not informed of cost of parking, location of breakfast, about the wifi or anything regarding our stay other than room key - staff unsure of how to make guests feel welcome.

Once opening the door to our room it seemed dark and we noticed there was no ceiling light in the main room! This ensured we couldn't see the tired, worn out decor of the rooms until the daylight. The bed was like sleeping on concrete and the pillows too.

The sound proofing in the hotel drastically needs improving as yes you are nearly on the runway at the airport but the aeroplanes might as well be taking off in the corridor of how much noise you can hear. We have stayed in other hotels close to the airports (Newcastle + East Midlands) and have never experiences that level of noise. You could hear guests in the next door rooms going to the toilet, plugging items into the sockets, showering etc all during the night.

We received a phone call from the hotel a few days later (while on holiday!!!) regarding payment for the car park which like previously stated we had not been informed of the cost and the check in staff was apparently "under going training" and new.

With that being said now 1 week after our stay the hotel have still not released the pre-authorisation amount on the card which was £165 and have took £130 ON TOP of that amount for the stay and we paid £30 for breakfast (1 full English and 2 pastries)!

We are not happy to say the least.

  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Vicky F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPMANGuestRelations, Guest Relations Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 6 April 2018

Dear Vicky F,

Thanks for the candid review of your recent stay, we really do appreciate it.

We are sorry that we have not met your expectations on this visit, but hope to exceed them next time..

Kind regards,
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

Very fast pick up from train station, excellent meal in bar. Service very good and friendly. Room nice and quiet, beds comfortable. Breakfast included (IHG) rewards was good. Shuttle service to terminal ran on time, driver was helpful. Have decided train is uch better than driving to airport.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Geoffrey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPMANGuestRelations, Guest Relations Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 4 April 2018

Dear Geoffrey L,

Thank you for your great review of your recent stay, we do appreciate you sharing it with us and the TripAdvisor community.

We look forward to seeing you again in the future.

Kind regards,
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

Stayed here prior to flying to Barbados and had a very comfortable stay. Arrived at Manchester Airport railway station used the freephone to contact hotel and 5 minutes later minibus arrived to take us to hotel. Check in was very quick, room comfortable with plemty of hot water.
Had drinks and a meal at hotel bar which was good usual hotel bar food. Next morning waited outside reception for 5 minutes and was taxied to T1 at the airport. Would use again if travelling from Manchester Airport.

Stayed: March 2018, travelled as a couple
Thank BigSlimJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPMANGuestRelations, Guest Relations Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 4 April 2018

Dear BigSlimJim,

Thank you for your great review of your recent stay, we do appreciate you sharing it with us and the TripAdvisor community.

We look forward to seeing you again in the future.

Kind regards,
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

First time at IHG Hotels. Very impressed with service at check in. Room very ample for one night. Everything in order in bathroom. Dined in hotel restaurant, very smart and pleasing. Food excellent. Early morning departure was painless as airport shuttle was prompt and pleasing.

Room Tip: Select room close by elevator
  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank MoonLanding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPMANGuestRelations, Guest Relations Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 4 April 2018

Dear MoonLanding,

Thank you for your great review of your recent stay, we do appreciate you sharing it with us and the TripAdvisor community.

We look forward to seeing you again in the future.

Kind regards,
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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