First apartment was awful, smelly and visibly in poor condition so then looked at a further 2 before having to choose the best of a bad bunch!
Not clean and very run down condition!
When I complained I was told to contact the company, which I did demanding full refund! Was offered 20% off next stay and my subsequent emails and correspondence have been ignored!
Nothing like what is advertised on website.
I've had to mark this 1 just to be able to submit it!!!
We booked this place on strength of images, which look great - very disappointed to end up in shabby, poorly finished apartment at different address to contract. The description of amenities is technically accurate - but the apartment we were given was poorly equipped, had no extractors in bathrooms (which smelled as a result) and was generally not very nice - and definitely not the apartment in pictures. Despite being offered 3pm check in the place was still being cleaned at 4.15pm. The owner left before we'd had a chance to check the place and when we registered a complaint by text were told it was "a very nice high end apartment" - which it isn't. Other issues - worst pillows ever, no bathmats in bathroom, random items left in cupboards (do high end flats generally have old shoes left in kitchen?), holes in door and walls, broken plug socket. Bedroom was so cramped it was barely possible to reach the bed from both sides, the room being crammed with a sofa and a desk, neither of which could actually be used. Deeply resent having to spend night in shabby and unpleasant environment when anticipating the apartment depicted online, ruined our trip.
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