The hotel is pleasant enough although it urgently needs a facelift as the furniture and beds are a bit dated. However, where this hotel excels is in its customer service. The staff could not be more helpful and I want to single out Kay Kaur and the staff in the restaurant. The breakfast is fantastic and there are a lot of choices. Usually the restaurant opens later at the weekends but because most of the hotel was at a conference and had to leave earlier so would normally miss breakfast, Ms. Kaur and her staff got up earlier in the morning to open the restaurant earlier so that nobody would miss breakfast. The ones that could not wait were sent on their way with a bacon sandwich and a smile. All the staff at reception could not have been more helpful with our various requests. You usually only find this kind of service in 5 star hotels and I think Ms. Kaur and the rest of the staff went over and above what was required of them. It is for this reason that if I had to stay in Dudley again I would choose this hotel based purely on the quality of service.
- Official Description (provided by the hotel):
- The hotel's located in the heart of the West Midlands and the Black Country, once the centre of industry in Great Britain and the world. We are just 2 miles from Jct 2 M5 & 4miles from Jct 9 M6 motorways, & have great local public transport links right outside our door.The hotel boasts 72 ensuite bedrooms, a combination of doubles, twins & family bedrooms, all with flat screen TV's, tea&coffee making facilities, trouser press, free high speed Wi-Fi internet access throughout, free car parking, 24hr reception, & a full service restaurant.The hotel is within easy walking distance to great local attractions including Dudley Zoo, The Black Country Museum, and the Dudley Canal and Limestone Mines.Vibrant & exciting Birmingham city centre is less than 20mins away by car; the train station is only 1 mile from our hotel, regular service takes you into Birmingham in 10 mins with having no worries about parking charges either. ... more less
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- Also Known As:
- Quality Inn Dudley
- Quality Hotel Dudley
- The Quality Hotel Dudley West Midlands