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Reviewed 12 August 2017

Attended a wedding here just over a week ago. The whole day was lovely. The organisation of the day went well all due to the staff who were friendly and polite. The wedding meal was delicious and a good day was had by all.

Stayed: August 2017, travelled with friends
Thank suepc_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2017 via mobile

While the hotel us in a busy main road it's an ideal location for a visit to the Black Country Living Museum (10 minutes walk away) and the Dudley Port station is. 30 minute walk away for a speedy train into Birmingham City Centre. The hotel was lovely and clean , staff were wonderful and the English breakfast was delicious. 5 minutes walk away are a couple of pubs, Macdonalds , KFC - this is a great place to stay for visiting the area. We have booked again for our Christmas shopping trip.

Stayed: August 2017, travelled as a couple
Thank Beatnikbevie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2017

Stopped at this hotel for two nights as it is close to Black Country Museum ( 40s weekend). On arrival we were booked in all ok came down for a drink and to book dinner only to be told they had not got the staff for the bar or dining room ( no mention of this on booking in), the only place to eat is along a busy main road. During the night a argument in a room close by woke us up, I rang reception, after several minuets it was answered and when I explained the phone was slammed down on me. in the morning I complained to reception but nothing was done. On arriving home after the disastrous two days I wrote to the hotel group who said they would investigate. I did get a reply direct from the hotel but that was just a load of excuses and no real apology. I could say a lot more just do not use this hotel

Room Tip: Just don't stay in any room
  • Stayed: July 2017, travelled with friends
    • Value
    • Location
    • Service
3  Thank frandad22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017 via mobile

Staff was friendly very helpful greeted when on arrival looked after luggage while went out checked in went to room was clean and tidy a great stay recommend to people breakfast was average guy serving was miserable needed customer service training no spoons for fruit the room was comfy and clean had a brilliant stay would use again

Stayed: July 2017, travelled as a couple
Thank amyjo1412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2017

Stayed here over the weekend and must say I was appalled by the shabby and outdated interior but it was the breakfast that really took thee biscuit. There had been a wedding on the Friday and for some unknown reason the staff couldn't seem to cope at all .The breakfast on Saturday morning was shambolic no bread ,cereal or fruit and worst of all was the hot food with sausages that smelled like week old rags and the person serving dipping her finger into the beans to check if they were warm. OH MY GOD why would anyone do that its disgusting and she should be reported to the Environmental health agency. The rooms were tatty with filthy carpets and filthy curtains and we never had the sheets changed during our stay. Never again

  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank evaCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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