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Reviewed 17 January 2016

receptionist vikki J was a very helpfull and bubbley character,we also met kay who aswell was very nice. the room was beautifull ,clean, light and very warm,we had a excellent nights sleep and a great night out in dudley.thankyou quality hotel.Dean & Liz.

Stayed: January 2016
1  Thank musaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesQHD, Director of Sales at The Quality Hotel Dudley, responded to this reviewResponded 19 January 2016

Dear Dean & Liz

Thank you for your kind feedback.

Here at the Quality Hotel we aim to make your stay comfortable and enjoyable we are very happy to learn we have exceeded this.

We look forward to seeing you again.

Kind Regards

Chris Ellis

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Reviewed 10 January 2016

When we began looking for a wedding venue for our New Years Eve wedding we found many venues had their own guidelines on what they offered and was quite restrictive. When we visited the Quality Hotel they were refreshingly accommodating with our ideas and helped us to really personalise the day. They were very relaxed with decorations, food choices, drink choices and timings. On the day itself, the staff were OUTSTANDING in making all of our guests feel welcome. Many of our guests commented on the good quality of the food and value for money for drinks and accommodation . Though it isn't set in the most beautiful location, inside the building is much more pleasant, especially with the conservatory space. The staff really exceeded our expectations on the day and would highly recommend this venue to others wanting a reasonably priced wedding without compromising on food and service. Extra thanks to Vikki for being on hand throughout to make sure we got the wedding day we wanted.

Stayed: December 2015, travelled with friends
1  Thank edc609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesQHD, Director of Sales at The Quality Hotel Dudley, responded to this reviewResponded 12 January 2016

Dear Ed

Thank you for leaving such a positive review.

Here at the Quality Hotel we are striving towards our customer service goals. We are so happy that we had exceeded your expectations on the day and I am also very happy to hear your guests were happy too.

I will most certainly pass these positive thoughts over to our team which I am sure they will be happy to hear.

Once again congratulations on your wedding and we hope to see you in the future.

Kind Regards

Chris Ellis

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Reviewed 10 January 2016

We approached our youngest son,s wedding with a little trepidation not knowing the standard of the hotel and the area it is in. However, we were met by the most friendly of staff, amazing service and ample good food. Although the rooms were in need of a little tlc the linen and cleanliness were a good standard. The staff were so good at times they became part of the wedding itself! Thank you all for making it a very special day.

  • Stayed: December 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Marlene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesQHD, Director of Sales at The Quality Hotel Dudley, responded to this reviewResponded 12 January 2016

Dear Marlene

Thank you for your review.

At the Quality Hotel we pride ourselves on making your occassion a special one, we are only happy to hear we had exceeded your expectations and you and your family enjoyed their day.

The cleanliness of our hotel is very important to us and with dedicated staff we are able to maintain a very high level of cleanliness.

Kind Regards

Chris Ellis

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Reviewed 3 January 2016 via mobile

My experience at the Quality Hotel, Dudley was quite pleasant! Friends got married on new years' eve and had their reception at The Quality Hotel. The venue was much more than adequate and the staff were wonderful! The food was good and the drink prices were very reasonable. And although the rooms were a bit dated, they were clean and the beds were very comfortable. A friend of mine and I shared a room with twin beds at a cost of only 40 quid for the night - and that included a full English breakfast! I stayed at the Premiere Inn just over the road when I was here last April and it cost well over twice as much. Pound for pound, this is by far the best value I've found in a long time. Thumbs up, Quality Hotel!

Kirk
Denver, Colorado

Stayed: December 2015, travelled with family
Thank Kirk D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesQHD, Director of Sales at The Quality Hotel Dudley, responded to this reviewResponded 4 January 2016

Dear Kirk

Thank you for your feedback

We could not be more pleased that you enjoyed your night stay here along with the wedding party. The bedrooms are on top of our priority list for 2016 with a light refurbishments through the rooms we look to have modern rooms at great prices. W hope you have a great 2016.

Kindest Regards

Chris Ellis

Business Development Manager

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Reviewed 2 January 2016 via mobile

Lots of parking , easily accessible by car & public transport. Rooms very comfortable & bed was like a big marshmallow! I was evening guest at a wedding & the buffet was fab. Bar is reasonable & not over priced and the staff are fab. Warm, welcoming & friendly. A fabulous night at a new year wedding. Would definitely recommend to
Any one.

Stayed: January 2016, travelled with friends
Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesQHD, Director of Sales at The Quality Hotel Dudley, responded to this reviewResponded 4 January 2016

Dear Sarah

Thank you for your feedback.

I am happy to hear that the hotel met all your standards, we have been working extremely hard to satisfy all types of guests and we are thrilled you enjoyed all of our facilities. Throughout 2015 we have focused on our wedding parties to give them 5* customer service and to have a 'can do attitude'. We look forward to seeing you in 2016.

Kindest Regards

Chris Ellis

Business Development Manager

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