I've been a regular customer since the patisserie opened, but after a very bad experience, despite the temptation of wonderful cakes, will not be going back, due to incredibly rude service.
Ordered some, as ever, wonderful cake, and as it was crowded downstairs wanted to sit upstairs to relax and not have to overhear what was a very personal chat on the only free table downstairs. I went upstairs and made myself comfortable, to be told after a few minutes that the upstairs wasn't open due to lack of custom. There was no one else sitting upstairs but only one free table downstairs, v close to the next table, and as the point of going into the patisserie was a relaxing treat, wanted to relax and enjoy the amazing cake, I queried this, to be told that they were not busy enough to justify opening upstairs (which was not sectioned off), got the feeling that the staff didn't want the hassle of going upstairs to clear one table. When I queried this my cutlery was banged onto the table rather than handed to me. It's a shame the service is so variable, as the cakes are so amazing. I've noted that the service is far better when the owners are in, which makes me wonder whether they are aware of this.
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