Massive queue at reception, waited for over 20 mins despite pre booking.
The lad on reception was excellent (Robson) but clearly had no help from anyone! Really felt for him but he remained positive & got through the queue the best he could!
Rest of the place was untidy & had big queues.
I know it’s half term & busier than normal but management need to look at staff levels, the were all working really hard in impossible conditions, with no help at all!
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