I had a recent stay at this hotel and am sad to report that I was the victim of one of the more shameless displays of profiteering that I have witnessed.
The morning after my nightstop I suffered a key malfunction in my car that rendered me unable to drive out of the hotel. Initial calls to the dealers suggested 3 days to have a new key arranged. Reception were contacted and they assured that the car was fine to remain on site and that they'd noted the reg and would ensure it wasn't clamped or subject to huge bills.
Unfortunately 2 days after my car was released from the car park I noted, from a bank statement that a charge of £60 had been debited from my account by the hotel, all without any consultation or authorisation.
Subsequent calls to the hotel confirmed that they had, as a matter of policy charged me the full rate for parking on site for this period irrespective of the facts outlined above. Eventually this was halved but the shameless chase for profit suggests a hotel which places the demands of the accounts sheet above the need for honest customer service.
- Official Description (provided by the hotel):
- A striking, wing-shaped canopy soars above the entrance to the Crowne Plaza London-Gatwick Airport hotel. You'll receive a warm welcome from our friendly Front Desk staff, who can direct you to your calming room or Suite. Revitalise and work out in the fully equipped gym, which is complimentary to residential guests. Dark wood and ochre create a stylish setting for business dinners in Cube restaurant, which serves modern English cuisine. Dine with up to 280 guests in one of our 11 vibrant meeting rooms or host board meetings in the chic executive boardroom. Upgrade to access the Club Lounge, where complimentary breakfast & drinks are served as well as canapes in the evening. A pre-bookable airport (taxi) transfer is available for £10.00, Based on 1-3 people in a car. Gatwick Express trains take 30 minutes to London Victoria station from London Gatwick Airport, while Crowne Plaza London-Gatwick Airport is 5 minutes' walk from Manor Royal Business Park. Experience British summertime at the exotic Royal Pavilion and beach-side oyster bars of sunny Brighton, 30 minutes' drive away. You'll find wireless Internet throughout Crowne Plaza London-Gatwick Airport, where your stay is worth celebrating. ... more less
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- Also Known As:
- Crowne Plaza London-Gatwick Airport Hotel Crawley
- Crowne Plaza Crawley
- Crawley Crowne Plaza
- Crowne Plaza London-Gatwick Airport Crawley, West Sussex