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MJH1
Bedfordshire, United Kingdom

Busy and pricey but did the job

3.0 of 5 bubblesReviewed 30 Mar 2018via mobile
Vast hotel
Not much soul but then it’s very transient in nature so go figure
Big queue at check in but they were efficient
Adjoining rooms were fine
Lobby bar with service good
The bar on the balcony was a disaster
One barman - gave up after 20 mins
Had a meal at the Brasserie restaurant - screwed our booking up but got comp drinks as recompense - fair enough
Food fine but steep
Date of stay: March 2018
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sofitel_LGW, Manager at Sofitel London Gatwick Hotel, responded to this review
Responded 31 Mar 2018
Bonjour MJH1,

Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick.

It is good to hear that you rated our Hotel as good and your overall enjoyed your visit. Your feedback is much appreciated and I will share your review with the rest of my Team; we strive to provide a superior service and we are always grateful for any suggestions.

MJH1, I hope to have an opportunity to welcome your return to our Hotel on your next travels through Gatwick.

Yours faithfully,

Matt Kiss
Operations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews the oriental restaurant urban cafe la brasserie an early flight south terminal choice of restaurants covered walkway the club lounge superior room start your holiday car park next morning comfortable bed overnight stay good nights sleep checking in one night stay
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Reviewed 31 March 2018

This hotel is very convenient and ideally located for an early flight via a tunnel into the airport. They have car parking, but the long stay car park has very frequent buses and is cheaper than the hotel. Rooms quiet and no airport noise disturbance. Room was spotless, bedding crisp and white. (Decent Hotel chocolate treats my favourite). Bathroom with bath also spotless. I found the hot water was not hot enough however. Restaurants, expensive, and frankly thought the cheese board we ordered was a joke it was so minimalist, the cheese was hiding under the small half fig! The independent Asian restaurant was good, fast service, tasty food and plenty of it, well worth it. This hotel is very conveinient and suitable for those less mobile as such a short walk into airport.

Room tip: Avoid rooms nearest the lifts.
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Gail R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sofitel_LGW, Manager at Sofitel London Gatwick Hotel, responded to this reviewResponded 31 March 2018

Bonjour joyous7,

Thank you so much for this wonderful feedback!

I am happy to read that your stay at Sofitel London Gatwick met all your expectations, you found your bedroom comfortable and enjoyed the convenience of our Park and Fly options. I thank you for praising our high standards of service all throughout the hotel.

I look forward to welcoming you back in our central yet quiet hotel

Yours faithfully,

Matt Kiss
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

Room was very clean, bed and pillows were wonderful for a good nights sleep before flying out to the caribbean we felt raring to go we found it very easy to walk to the airpot north terminal and car park ewas secure

Date of stay: March 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank stevejaggs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sofitel_LGW, Manager at Sofitel London Gatwick Hotel, responded to this reviewResponded 31 March 2018

Bonjour Stevejaggs,

We very much appreciate your time in completing the survey,

I am pleased and grateful to read your post; thank you very much for your fantastic comments. I am glad you found your bed very comfortable, we are very proud of the Sofitel MyBed concept.

Thank you also for your confidence and recommendation and we are looking forward to welcoming you back on your next travels.

Yours faithfully,

Matt Kiss
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

Perfect location for Gatwick North Terminal, literally a 7 minute walk from Hotel to airport terminal. Good spaces clean and well appointed room with a comfy king sized bed with all the normal extras. Staff were all pleasant and professional. I would stay here again anytime!

Date of stay: March 2018
Trip type: Travelled as a couple
2  Thank IanChamberlain
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sofitel_LGW, Manager at Sofitel London Gatwick Hotel, responded to this reviewResponded 31 March 2018

Bonjour IanChamberlain,

We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I am delighted that you found our hospitality and location to your satisfaction.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.


Yours faithfully,

Matt Kiss
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018 via mobile

Stayed in Sofis all over the world this place is unhappy the staff are unhappy the place doesn’t feel nice and the hotel whilst in an amazing location is gonna fail I expect. The food was boil in the bag if it wasn’t then the chef should be walked off the premises. Didn’t feel like a nice place won’t return and won’t recommend until the tone changes.

Date of stay: March 2018
Trip type: Travelled as a couple
Thank brian1963
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sofitel_LGW, Manager at Sofitel London Gatwick Hotel, responded to this reviewResponded 31 March 2018

Bonjour stockyhouse,

Thank you for sharing your feedback.

We are regularly praised for the service we provide therefore, I am disappointed to read of the negative experience that has reflected on this review. As TripAdvisor is totally anonymous, I would be grateful if you could at your convenience contact me on matt.kiss@sofitelgatwick.com so I can gain some more details of your visit which will allow me to follow up on your concerned further.

Thank you for highlighting your experience with us. I hope we get the opportunity to service you in the future

Yours faithfully,

Matt Kiss
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018

On first arrival you just can’t fault this place. Cannot fault the superb location for early flight, the inside design, the facilities, mega comfortable bed, great shower. But if you can’t get served a drink because the staff are slow and chatting, and you don’t sleep because the stifling room meant air con unit essential throughout the night & it sounded like a jumbo jet, all the rest is irrelevant

Date of stay: March 2018
Trip type: Travelled solo
Review collected in partnership with this hotel
Thank GDCOWELL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sofitel_LGW, Manager at Sofitel London Gatwick Hotel, responded to this reviewResponded 31 March 2018

Bonjour GDCOWELL,

Thank you for your review. I am glad to hear that you found our location to be superb. I am disappointed however to learn of your concerns as to the service at the bar as well as AC in the room. I would like to assure you that I addressed your review to the relevant departments.

Thank you for highlighting your experience with us. It is my sincerest hope that we get the opportunity to welcome you back in the near future.

Yours faithfully,

Matt Kiss
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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