What a shame. Lovely staff, who apologised for being short-staffed from the outset.
The stay at the hotel was lovely. The room was comfy and clean as well as quiet.
The evening meal, for which I booked a table, was a bit of a disaster.
Two staff seemed well over-stretched given the volume of customers.
Management should ensure there is sufficient staff to cope. The gentleman and lady working the restaurant area were charming and polite but clearly stressed: this is not fair.
As a result it took ages to get my initial drinks and starter. The chicken escalope was dripping in fat and the plates were cold. I left most of my meal and didn’t bother commenting to staff. I just left.
I use Premier Inn a lot. This is a shame. The staff should be commended for remaining as polite and professional as they are giving the staffing levels they endure.
- Free Wifi
- Free Parking