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“The hidden hotel” 4 of 5 bubbles
Review of Waterford Marina Hotel

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Waterford Marina Hotel
Ranked #3 of 12 Hotels in Waterford
Certificate of Excellence
Kilkenny
Level Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“The hidden hotel”
4 of 5 bubbles Reviewed 15 February 2012

Tucked away in a back street yet a short distance from all the places of interest in Waterword.I have stayed at this hotel several times in the past and have never been disappointed. I allways found the staff helful and friendly. Our room was a good size, with a double and a single bed. Clean servicable and with a view over the river. The pillows were a little thin but by taking one from the spare bed and an extra provided in the clothes hanging area this problem was solved. The provission of three extra pillows for the two beds would have been useful. Breakfast has allways been good and plentiful but for some reason the bacon allways had a rather cardboard texture.
Food in the resturant has never been a dissappointment. The bar food has never had the same appeal but that may just be my taste. Having said that the sandwiches have allways been first rate.
The secure free underground parking is a bonus.
All in all we have enjoyed our visits to this hotel and will continue to return.
I consider them to be excellent value for money.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank KilkennyPoet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfordMarina, General Manager at Waterford Marina Hotel, responded to this review, 22 February 2012
Thank you for taking the time to share your experience with everyone. It is really great to read that you have chosen to return to us on several occasions, we have a very high rate of return guests who come back mainly because the staff look after them with good food and service. When you are making your next reservation please tell us that you require additional pillows and they will be in your room prior to your arrival.
I hope you will introduce yourself to me on your next visit as I would like to have a chat about your visits and all feed back, good or bad would be welcomed going forward.
Kind Regards
Karen Dollery
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,049 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (302)
Date | Rating
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English first
Dublin, Ireland
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 15 February 2012

we stayed two nights nice clean hotel lacked nothing food was good, the staff must be hand picked allways helpfull and cheerfull. this is how a hotel should be run ovr all a great time will be back

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ken m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfordMarina, General Manager at Waterford Marina Hotel, responded to this review, 22 February 2012
I would like to thank you for taking the time to write a review on Tripadvisor for us here at the Waterford Marina Hotel. Your comments about the hotel and its staff are very much appreciated, I am very lucky to work with a great team who all do their very best to ensure our guests enjoy their stay with us.
We look forward to your next visit to Waterford.
Kind regards
Karen Dollery
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sint-Niklaas, Belgium
Level Contributor
152 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 13 February 2012

Spend a night there recently. The hotel is neat and the staff, as in most of Ireland, friendly and helpful. Was a bit disappointed that the restaurant was closed the evening since it was out of season although the lift and lobby had adds for dinner etc.. Breakfast was good and worth the money though. The hotel is situated quite centrally and close to the major attractions such as the Waterford Crystal factory. Several nice pubs and restaurants within walking distance although the pub in the hotel is quite nice as well.
The only complaint I had was that although the rooms are marked smoke free, our room really smelled of old smoke.. not very pleasant.

Room Tip: View over the river is quite nice
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sach70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfordMarina, General Manager at Waterford Marina Hotel, responded to this review, 22 February 2012
I would like to thank you for taking the time to review the Waterford Marina Hotel after your visit to Ireland. It is great to read that you found the staff in Ireland friendly and helpful, a trait that we Irish are well known for. My apologies that the restaurant was closed during your visit, we should have made it clearer that the Special Dinner Offer was also available in our Waterfront Bar.
I am also very sorry that you had to endure the smell of smoke in your room, I will certainly address this issue and tighten current procedures to avoid it happening again.
We would be delighted to welcome you back to Waterford City on any future visits to Ireland.
Kind regards
Karen Dollery
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 13 February 2012

Very basic room, two thin pillows and thin duvet, old clunky tv that had very poor reception. Seemed to be people coming and going all night, loudly! No hot water in sink. Not particularly great value. Underground carpark was full when we arrived.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Ladydaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfordMarina, General Manager at Waterford Marina Hotel, responded to this review, 13 February 2012
Thank you for taking the time to review the Waterford Marina Hotel, I am dissappointed to read that you did not enjoy your stay with us, simple things like the pillows, duvets,tv reception, hot water and parking should have been addressed by our duty manager, he would have worked quickly to resolve those issues for you. I'm sure you can appreciate how hard it is to make amends after a guest has checked out but I would like you to contact me personally either by email or phone, which ever is easier for you and we can discuss in detail your visit to us.
Kind regards
Karen Dollery
General Manager
email gm@waterfordmarinahotel.com
phone 051 856600
Report response as inappropriate
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dublin
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 February 2012

great weekend ! the hotel was really clean , relaxing and comfortable . staff were very helpful & friendly.
food was fantastic. kids were welcomed & they really enjoyed their stay
in a really good location and free parking !
would stay there again for sure

Room Tip: ask for a view of the river
See more room tips
  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank evelyn o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfordMarina, General Manager at Waterford Marina Hotel, responded to this review, 7 February 2012
Thank you for taking the time to review the Waterford Marina Hotel. It is great the read that you and your family enjoyed your weekend, We would be delighted to welcome you back to stay with us in the future, there are lots of great festivals and events on throughout the year in the city, fun for all the family. We hope to see you soon and again many thanks for your comments.

Kind regards
Karen Dollery
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waterford Marina Hotel

Property: Waterford Marina Hotel
Address: Canada Street, Waterford, Ireland
Region: Ireland > Province of Munster > County Waterford > Waterford
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Waterford
Price range (per night): $74 - $164
Hotel Class:3 star — Waterford Marina Hotel 3*
Number of rooms: 81
Official Description (provided by the hotel):
The warm comfortable 3 star hotel is situated in the heart of Waterford City on a well maintained cobbled road overlooking the River Suir. You can enjoy a stroll along Scotch Quay onto The Mall where you will find The Bishops Palace, House of Waterford Crystal, Reginalds Tower and much more. The Waterford Marina Hotel is perfectly situated for all visitors to the City, Heritage, Shopping and Nightlife all on our doorstep. ... more   less 
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