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“great service at Pillo Hotel”

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Maldron Hotel Sandy Road Galway
Ranked #16 of 46 Hotels in Galway
Letterkenny, Donegal, Ireland
Level Contributor
4 reviews
“great service at Pillo Hotel”
5 of 5 bubbles Reviewed 30 March 2012

Three of us stayed at the Pillo Hotel last weekend. everything about the hotel was great. Lovely rooms-very clean. Very good food and friendly,obliging staff. Best of all had to be the spa and first class facial. Great value. I would recommend this hotel to anyone looking for somewhere to stay in Galway

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aoife G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PilloHotel, Manager at Maldron Hotel Sandy Road Galway, responded to this review, 4 April 2012
Dear Aoife

Thank you very much for taking the time to share your positive feedback after your recent stay with us at Pillo Hotel & Spa.
It was our pleasure to accommodate you and we are delighted to hear that you enjoyed your stay with us as well as your treatments in our Spa.
Please do not hesitate to contact me for assistance with your next reservation.
We look forward to welcoming you back to Pillo Hotel & Spa in the not too distant future.

Kind regards

Audrey Keane
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,213 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Dublin, Ireland
1 review
5 of 5 bubbles Reviewed 28 March 2012

My husband & I stayed for 3 nights over the St Patrick's weekend - very friendly and efficient staff - nothing was a problem. Room was spotless and food was gorgeous.
A nice walk into the city.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kathleenbyrne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PilloHotel, Manager at Maldron Hotel Sandy Road Galway, responded to this review, 4 April 2012
Dear Mrs. Byrne

Thank you very much for taking the time to share your positive feedback after your recent stay with us at Pillo Hotel & Spa.
We are delighted to hear that our staff were friendly and efficient and that you enjoyed our room and food. Guest feedback is imperative for us to ensure that we are meeting and exceeding our guests' expectations, your comments are therefore much appreciated.
Thank you for choosing to stay with us at Pillo Hotel & Spa and we look forward to welcoming you back in the not too distant future.
Please do not hesitate to contact me directly for any assistance whatsoever.

Kind regards

Audrey Keane
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limerick, Ireland
1 review
5 of 5 bubbles Reviewed 27 March 2012

This hotel was excellent value for a weekend break. Easy to find and free underground parking - no tickets required.
The reception staff were very efficient and helpful and this set the tone for the weekend. The rooms were spotlessly clean, (very comfy beds and pillows).
The thermal suite was great, very relaxing and the staff were very professional.
Dinner on our first night was very good - plenty of choice as we could choose from the Table d'hote or the a la carte menu, the desserts were fab. The restaurant was very busy but the waiter was very efficient and had a great manner.
We also had prebooked the 'cocktails and canapes' offer for the saturday evening. We expected a cocktail and some light nibbles but what we got was a feast!!! We had to cancel our dinner reservation in town! Two platters of savoury food arrived (both hot & cold) two cocktails each and then a platter of chocolate coated strawberries and homemade chocolates to finish!
Taxis are always available from outside reception and the city centre is easily accessible. There is some noise from traffic on the busy road outside but not much can be done to stop this - the easily accessible location was more important for me.

Overall I think this is a great place for a group of adults / couples to enjoy a weekend or short break in Galway

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MRyan_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PilloHotel, Manager at Maldron Hotel Sandy Road Galway, responded to this review, 4 April 2012
Dear MRyan

Thank you very much for taking the time to share your positive feedback regarding your recent stay with us at Pillo Hotel & Spa.
We are delighted to hear that our staff were efficient and helpful and that you enjoyed your weekend with us here in Galway.
It was our pleasure to accommodate you and your friends and your feedback is truly invaluable to us.
Please feel free to contact us for any assistance you may require from our side in future.
We look forward to welcoming you to Pillo Hotel & Spa again in the near future.

Kind regards
Audrey Keane
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 26 March 2012

Myself and a friend stayed at this hotel for two nights. The location is very good just five minutes in a taxi will have you in the city centre. The hotel itself is very old fashioned. The room we stayed in was quite small. The bed was not very comfortable and pillows were scarce. The food was nice. The thermal suit had no jacuzzi and no view at all. I was very disappointed to be honest. On the upside it was good value for the money we paid.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Missyjac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Western Ireland, Ireland
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 22 March 2012

Stayed here over St. Patrick's weekend. Rooms were pretty standard fare, TV a bit out-dated and shower power a bit on the low side.

Staff and food get top marks. Easily accessible on the ring road but you would need to get a taxi if going into city centre at night.

Good value on rooms and would consider return visit.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank champ1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Maldron Hotel Sandy Road Galway

Property: Maldron Hotel Sandy Road Galway
Address: Sandy Road, Galway Galway, Ireland
Region: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Spa Hotel in Galway
#11 Luxury Hotel in Galway
#13 Romantic Hotel in Galway
#13 Business Hotel in Galway
Price range (per night): $111 - $260
Hotel Class:4 star — Maldron Hotel Sandy Road Galway 4*
Number of rooms: 104
Official Description (provided by the hotel):
Situated a short walking distance from Galway city centre, Maldron Hotel Sandy Road Galway is the perfect base for both leisure and business visitors to city. The focus is on customer service. Guests return time and time again.With a range of double, twin, triple and family rooms available, it is the perfect choice for a leisure break or a business trip. All of the guest bedrooms are non-smoking with wireless internet access & free underground parking. ... more   less 
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Also Known As:
Marriott Galway
Courtyard Galway
Galway Marriott
Galway Courtyard

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