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Clontarf Castle Hotel
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Reviews (4,393)
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3,039
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75
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3,552 - 3,557 of 4,393 reviews
Reviewed 13 February 2012

had to call reception in the middle of the night due to noise on corridors......eventually had to go downstairs to complain. Noise continued until the morning. I don't understand why people weren't removed from the hotel when other paying customers were unable to sleep. Other people on the 2nd floor also complained.

Breakfast was understaffed. Filthy tables everywhere. Long queues of people waiting to be seated. Dirty ware being given out.....buffet not being replenished.....rubbish service.

Managements response was unhelpful and frustrating when issues were brought to them.

  • Stayed: February 2012, travelled as a couple
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Thank segadimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2012

The management/owners of this place seem intent upon destroying its reputation through understaffing. We used to drop in there regularly for dinner. It was good food. In the past two years service has got much worse. The service during our last number of visits has been unworthy of a hotel as classy as this. It has included, waiting up to 90 minutes for food, and when the food came out it was either not hot enough or was not what we ordered. It is commercial suicide to have such appalling service.

Yesterday we were there for a function and from start to finish the service was dreadful. The wait between dinner and coffee was almost an hour. And this was after they annoyed the host by not giving food that they had agreed beforehand, and which was consequently on the menu which Clontarf Castle printed. The function was also for somebody with an Irish name. Do you think the staff had the basic cop-on to keep the fadaí on the name which they had been given? No. Small things, basic things. I don't think the person who paid for all this is going to go back in a hurry.

This problem of terrible service is one created entirely by the management/owners who clearly are deliberately understaffing the place. It is a pity because Clontarf Castle used to be a nice place to go to for dinner on an evening (when it didn't have soccer blaring on the tvs in every corner of the room) after walking on Dollymount Strand.

  • Stayed: February 2012, travelled with friends
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1  Thank PeadarODoirnin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2012

Being a regular traveller, it is nice to find a hotel where you feel at home. Clontarf Castle has all the amenities and home comforts needed when away, the staff are always friendly, helpful and accomodating the rooms are spacious and comfortable and the food is always excellent.

  • Stayed: February 2012, travelled on business
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Thank Lee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MlongClontarf, General Manager at Clontarf Castle Hotel, responded to this reviewResponded 1 March 2012

Dear Guest,
Thank you for the lovely review, I’m so glad you had such a nice stay with us. It’s always good to hear when a guest is impressed with everything especially the service of our staff and the comfort of our rooms. I’m delighted you had such a great stay and I hope to see you again soon.
Yours sincerely,
Mark Long

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2012

Loved this place. It was a unique place to stay. Very beautiful in the inside, staff was AMAZING and very friendly. Clean rooms with great beds. Would absolutely recommend this place and go back! It is a little far from downtown Dublin so you need to ride a bus to get to where the fun stuff happens but if you are looking for a place that is quiet but still a reasonable distance from the city it is a good place to stay.

  • Stayed: August 2011, travelled with friends
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Thank MsTravel101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MlongClontarf, General Manager at Clontarf Castle Hotel, responded to this reviewResponded 10 February 2012

Dear Guest,
Thank you so much for the wonderful review. I am so pleased to hear how much you enjoyed your stay with us and how impressed you were with everything from our dedicated staff to your room and the location. As you mention we are located in a quiet area a stone’s throw from the city centre. The hotel is serviced frequently by the 130 bus which takes roughly 10-15 minutes to reach the hustle and bustle of the city. I hope you had a wonderful time in Dublin and I would be delighted to welcome you back to Clontarf Castle on your next visit.
Yours sincerely,
Mark Long

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2012

Stayed 1 night with my wife, lovely reception, staff friendly, large modern room on gound floor, bar very nice, good bar food, expensive restaurant, very good buffet breakast, close to centre Dublin, enjoyed this short relaxing break.
Would recommend staying here, short drive/bus to centre Dublin.

  • Stayed: January 2012, travelled as a couple
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2  Thank MeathJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MlongClontarf, General Manager at Clontarf Castle Hotel, responded to this reviewResponded 10 February 2012

Dear Guest,
Thank you for the wonderful review. I am delighted you had such a visit and I was so happy to hear how impressed you were with everything during your stay with us. I do hope that we can welcome you back to the hotel again some time soon.
Yours sincerely,
Mark Long

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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