Me and some friends stayed at the Westin Dublin Hotel february 2012. When checking in we were asked if we wanted a bigger room for 30 euros a night. We accepted the offer and got to our room. Spacious room, very comfortable beds and a big bathroom. The view was not what I was expecting, straight into a brick wall and another rooms window. Not more than 4 meters to the other rooms windows.
We decided to take a quick shower and then go out and eat something before dinner. There was a stop in the drain so all the water leaked out on the bathroom floor. Suddenly it started to drip water from a spotlight in the ceiling down into the sink. We called the reception and they told us that they would send someone to fix it right away. We got back to the hotel two hours later and the drain was still not fixed but the dripping had stopped from the ceiling. We called the reception once again and they promised us once more to fix it. We went out for dinner and when we got back at night the stop in the drain was fixed and they couldn't find a leak in the ceiling.
After some trouble getting to sleep at approximately 2 am some drunk person in the bar in the basement pressed the fire alarm button. Through speakers we were told to evacuate the hotel. We ran down the stairs. In the reception we were told it was a false alarm. It's not the easiest thing, to calm down at 2 am after running the stairs. At 3.30 am i finally got back so sleep.
Then the safety box started to fail on us. We were on our way out and the rest of our company waited for us down in the lobby. The safety box then decided not to open. It just said call securi1. So we called the reception and they told us that they would send someone to our room immediately. After 20 minutes a security guy came to our room and opened our box. We locked it and ran downstairs were the rest of our company had been waiting for us in 25 minutes.
Same thing happened three times more. The last two times I was not very polite and it only took 5-10 minutes for the security guy to come to our room. But still, it's not something that you want. Have to call the reception every time you want to get into your safety box.
The last time the security girl who tried to open the box failed so she had to ring for some extra help. I was so angry!
When do need to get in to the safety box? Yes, just before you leave the room. So every time our box failed on us we had to wait for the security guy to come to our room and open it. While he was opening the box the rest of our company were waiting for us down in the lobby.
When checking out I told them that I was not paying 30 euros extra per night which they accepted. I still think they got away quite easy comparing all the problems we had at our stay.
If our room worked properly, it would have been a great stay at a great hotel.
- Official Description (provided by the hotel):
- The Westin Dublin is a 5 star luxury hotel, located in the heart of Dublin city centre. The hotel offers an ambience of warmth and Irish hospitality, together with an international level of service and amenities that are uniquely Westin, inviting guests to unwind and recharge with a replenishing atmosphere and natural service. Occupying one of the best locations in Dublin, overlooking Trinity College, The Westin is in the centre of the main shopping and entertainment areas and is within easy walking distance of the Convention Centre and the International Financial Services Centre, Dublin's major business district. Behind the historic 19th century façade of the hotel, all of our 172 spacious guest rooms and suites each feature a signature Westin Heavenly Bed(R) ensuring the best night's sleep, a Heavenly Shower(R) and characteristic Irish décor. ... more less
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- Also Known As:
- Westin Dublin Hotel Dublin
- Dublin Hotel Westin
- Dublin Westin
- Westin Hotel Dublin