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“Would have liked a drink with our meal.....”

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Auburn Lodge Hotel & Leisure Centre
Ranked #5 of 9 Hotels in Ennis
Reviewed 10 February 2012

My partner and I stayed at the Auburn Lodge two weeks ago. At the time the hotel was very busy due to a bridge tournament that was being held there. The room itself was satisfactory, clean and spacious, a tad old fashioned but overall not bad.

We were advised by reception to come for dinner a little later as they expected the restaurant to be very busy with the tournament, we arrived at 8.30. The table was 'prepared' within a few minutes. I say 'prepared' as it looked as if the cutlery had been thrown at the table-from a distance. The table was also dirty.

We ordered food, laughing off the disorganisation. Big mistake. I had to order three times as the waitress forgot every time and had to keep coming back. We were not offered any drinks to go with our meal.

The meal was quite possibly the most disappointing food I have ever eaten. Over peppered soup, fillet steak so tough I could barely chew more than two bits and a 'steak' burger that was nothing more than poor quality compressed meat. What annoyed me most though, was that I requested potatoes with no butter (as butter makes me extremely sick), another request that was forgotten.

We stopped eating our meal after only a few minutes. 25 minutes later we were still sitting there, no member of staff ask asked if we were ok or even questioned why we hadn’t eaten our meals. Obviously dying of thirst from still having no drinks offered to us, we got up and left, the waitress still oblivious.

The quality of both the food and the service of this restaurant was appalling, to the extent that we skipped the breakfast the next day and opted to pay to have it in Ennis Town.

I wouldn’t recommend this hotel in the future. An enjoyable meal is a vital part of a success weekend away. The food and service in resturant needs a full overhaul.

Room Tip: All room face a lovely car park, no nice views
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  • Stayed: January 2012, travelled as a couple
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2  Thank dempsec4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IrelandICH, Manager at Auburn Lodge Hotel & Leisure Centre, responded to this reviewResponded 20 February 2012

Thanks for the review. It is very disappointing to hear your comments. We always welcome both positive and negative feedback from clients. The Auburn Lodge Hotel will continue to upgrade and improve service and standard in the bedrooms and all other areas within the hotel.

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803 - 807 of 1,009 reviews

Reviewed 8 February 2012

Stayed in this hotel for two nights recently after getting an amazing deal for a midweek break for 2. My partner and i couldn't believe how friendly and efficent the staff and managment were. The food was absolutely fantastic and i would recommend anyone looking for a relaxing few days away to visit this hotel. We had full use of pool, gym, jacuzzi etc. Thanks a mill to all in The Auburn Lodge. Lydia & Shane

  • Stayed: January 2012, travelled as a couple
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1  Thank Lydia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IrelandICH, Manager at Auburn Lodge Hotel & Leisure Centre, responded to this reviewResponded 20 February 2012

Thanks for the review. It is great to hear the positive feedback from clients. Any request is never too big to deal with at the Auburn Lodge Hotel - just ask! We are hear to help and make your stay more enjoyable.

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Reviewed 6 February 2012

Good value break , excellent leisure centre, comfortable large clean warm room , pleasant staff, good bar food

  • Stayed: February 2012, travelled solo
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1  Thank mcarch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IrelandICH, Manager at Auburn Lodge Hotel & Leisure Centre, responded to this reviewResponded 20 February 2012

Thanks for the review. It is great to hear the positive feedback from clients. The Auburn Lodge Hotel has full Leisure facilities, Car Parking on site, WIFI throughout the entire hotel, Conference and Wedding Suites along with other Meeting Rooms. All clients and specific requirements are catered for.

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Reviewed 6 January 2012

I read a number of the reviews for this hotel before travelling and some had some valid points and most were quite accurate, I hope to give my take as accurately, We stayed here with some extended family at the end of December and I have to say I have never had a more relaxing stay in a hotel, Ok some of the rooms need a bit of redecoration but all were clean and warm, and were cleaned daily, Where this hotel wins hands down is the quality of the service provided by all staff, Alot has been written lately in Ireland about how we have lost the "Cead Mile Failte" well a short stay in this hotel will put a smile back on your face and renew your faith in the irish welcome, No request was too much here and from the reception to the restaurant to the manager the standard of service never dropped, We had a few young children with us and they were never too much trouble even when they decieded to talk to the staff they also recieved the same standard of warmth. Really a short stay here is enough to renew your faith in the famed Irish welcome, Well done everyone at the Auburn Lodge, I and my family will definitely be back

Room Tip: Rooms nearer to the leisure centre were more modern and slightly bigger
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  • Stayed: December 2011, travelled with family
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2  Thank irishflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IrelandICH, Manager at Auburn Lodge Hotel & Leisure Centre, responded to this reviewResponded 20 February 2012

Thanks for the review. It is great to hear the positive feedback from clients. Come and enjoy your own experience. The Auburn Lodge Hotel has full Leisure facilities, Car Parking on site, WIFI throughout the entire hotel, Conference and Wedding Suites along with other Meeting Rooms. All clients and specific requirements are catered for.

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Reviewed 29 December 2011

booked two twin rooms here for dinner bed & breakfaste- very spacious and clean rooms - no complaints. the recepionist on arrival was very nice and rang ahead to check if we could get tickets on the door for a concert in a nearby hotel, she went out of her way and that was very nice. Location of this hotel very central, a short drive from the town.
The dinner was good, nothing outstanding but again very good value for money. Breakfast was self service, which is expected with a 3star property, again no complaints. Would recommend this hotel for visitors either from ireland or overseas.

  • Stayed: December 2011, travelled with family
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1  Thank holly74limerick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IrelandICH, Manager at Auburn Lodge Hotel & Leisure Centre, responded to this reviewResponded 20 February 2012

Thanks for the review. It is great to hear the positive feedback from our return clients. The Auburn Lodge Hotel endeavours to make all customers to have an enjoyable stay. The Auburn Lodge Hotel & Leisure Centre is located just outside of Ennis Town in a quiet and peaceful area. Short walks nearby along with all local amenities, attractions and Golf Courses. Shannon International Airport 15km.

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Additional Information about Auburn Lodge Hotel & Leisure Centre

Address: Galway Road, Ennis, Ireland
Region: Ireland > Province of Munster > County Clare > Ennis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Ennis
Price Range: $70 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Auburn Lodge Hotel & Leisure Centre 3*
Number of rooms: 100
Official Description (provided by the hotel):
The 3 Star Auburn Lodge Hotel & Leisure Centre is one of the leading Ennis Hotels which is famed for its traditional music and warm hospitality. The rooms at the Auburn Lodge Hotel Ennis are furnished with your comfort in mind and offer some of the best hotel accommodation Clare has to offer. The River Lodge Health & Fitness Club includes a Swimming pool, Gymnasium, Jacuzzi, Steam Room, Sauna along with four Beauty Treatment rooms, and is one of the most modern leisure facilities in the West of Ireland. Diners can enjoy traditional or continental cuisine at the Oyster restaurant. Tailor Quigleys Bar serves food all day and at night you can often enjoy a music session with many of County Clare's well known musicians. The Auburn Lodge Hotel in Clare is an ideal base for touring Bunratty, th Burren, Aillwee Caves and the Cliffs of Moher (20 minutes). Convenient to all local golf courses including Lahinch Golf Links Course. Shannon International Airport is just 15km away. ... more   less 
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Also Known As:
Auburn Lodge Hotel And Leisure Centre
Auburn Hotel Ennis

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