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“Central Location - Good Staff Service”

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Holiday Inn Glasgow City Centre Theatreland
Ranked #22 of 96 Hotels in Glasgow
Certificate of Excellence
Salisbury, United Kingdom
Level Contributor
185 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Central Location - Good Staff Service”
Reviewed 13 February 2012

Stayed 3 nights in Feb 12. Great location, one block up from Sauchiehall Street and close to Buchanan Galleries shopping area. Room was usual HI affair, but clean and tidy, and secure (you have to use room card to use lift).
Staff were helpful and customer focussed. Have stayed at Crown Plaza near SECC but this hotel is better located and does not suffer too much from being in the city centre.
Downsides: Little car space to drop off bags etc, on a "no parking double yellow line", and car park opposite charges £13 per 24hr, but it is secure and well lit. Sunday breakfast was a bit scrum-like but get down before 0900 and you should be OK.
Upsides: helpful staff across the board, OK room.

Room Tip: Go high as you can and at the back.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WiltshireDruid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielSBell, Front Office Manager at Holiday Inn Glasgow City Centre Theatreland, responded to this review, 14 February 2012
Dear reviewer,

Thank you for posting your review of the Holiday Inn Theatreland Glasgow. I was glad to see you enjoyed your stay with us.

Breakfast on a Sunday morning can be the busiest time of the week for them, but our restaurant sits 100 people, so there is never a long wait to get seated and served.

We look forward to welcoming you back in the future.


Kind regards,


Daniel Bell
Front Office Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (235)
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English first
airdrie, scotland
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 February 2012

My husband and I stayed here for one night and found it to be a great hotel. We ate in the resturant which was lovely one of the best meals I've had. I found staff helpfully and friendly. Hotel is spotless. Bed was very comfy with a choice of pillows. Only thing I could say I was disappointed about was the spa bath as you would need to be very small and short to be able to relax in it or fit in it. We stayed is a feature room I proberbly wouldn't pay the extra to have one again but would defiantly stay at hotel again

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank char21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielSBell, Front Office Manager at Holiday Inn Glasgow City Centre Theatreland, responded to this review, 13 February 2012
Dear reviewer,

Thank you for posting your review "Great hotel" I was delighted to see that you enjoyed your stay with us. I was also pleased to see that you enjoyed your meal in our award winning restaurant, La Bonne Auberge, which also rates highly on tripadvisor.

Thank you for taking the time to review the hotel and we look forward to welcoming you back in the future.


Kind regards,


Daniel Bell
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
149 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 10 February 2012

This is the third time i have stayed at this hotel and so far i have not been dissapointed, there is a muti storey car park right opposite and costs £12:00 for 24 hrs, but if you take your ticket in the hotel will validate it, from 17:30 to 08:30 cost me £2.75. In the hotel there is a small checking in area which normally results in a wait, my room was upgraded to an executive room and was a good standard, i didn't eat at the hotel, i find it offensive to pay about £15.00 for all you can eat breakfast, it's not my money, but i will not eat where the food is kepy warm and tastes pretty revolting, but that's my choice. Everyone is friendly, but that is the Holiday Inn standard, they have a local Glaswegian lager which was really good 4.9 vol bit pricey, but thats city centre living i suppose. I stayed for two nights, the first night was £74.00 and second £109.00, nothing was different on the second night unless there was a west end show on! this is the only place i stay in Glasgow, it really is top notch

Room Tip: I am a priority club member and get free upgrades, it costs nothing to join and you get loads of per...
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Millsy52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielSBell, Front Office Manager at Holiday Inn Glasgow City Centre Theatreland, responded to this review, 13 February 2012
Dear Lexi,

Thank you for taking the time to post your review of the hotel.

It is great to see that we are your number one choice in Glasgow!

We look forward to welcoming you back in the future.


Kind regards,


Daniel Bell
Front Office Manager
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London, United Kingdom
Level Contributor
54 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 9 February 2012

I have been using this hotel for years now and have always sworn I would not use/need any other hotel in Glasgow.

The staff are great.
The rooms are brilliant.
Always get an upgrade as a platinum member.
Great perks given out at check in for Priority members from blue up to platinum.
Situated in the heart of the city.

So if you are visiting Glasgow for a weekend break or holiday this really is a great hotel to choose.

Sadly, I always stay here for business. Which means I need to work, and the wifi in this hotel is probably the worst I have ever used in any hotel. I have raised this issue with the reception staff on the last 5-6 times I have stayed, however the problem has just got worse.

I would say this is the best Holiday Inn in the UK. Although now it would be the best for a leisure break and I would suggest those looking for business to maybe look elsewhere until the wifi has been replaced with a more reliable option.

Room Tip: Make sure you are a priority club member. Best rooms are 105/205/305/405 and suites are on the 5th...
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tomppayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielSBell, General Manager at Holiday Inn Glasgow City Centre Theatreland, responded to this review, 29 February 2012
Dear My Payne,

Thank you for leaving a review. I am delighted you think we are the best Holiday Inn in the UK. I am lucky to have an excellent team at the hotel who take a great of pride in what they do.
As you know I telephoned you as soon as I read your comments about the wifi at the hotel. We have made a significant investment in the wifi hardware over the last year. I stay in the hotel 3 times a week and dont have any issues with the wifi. I have contacted our service provider who have tested the system and cannot find a cause for some of the problems you identified in our call.. I have given them a list of the room numbers you have stayed in over the last few months so they test the system to try and determine if the problems you have had are isolated. The service provider have agreed to be on hand the next time you stay so they can try and identify the the issue.

I look forward to welcoming back to the hotel in coming months.

Regards
Alan Taylor
General Manager
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1 review
Reviewed 7 February 2012

Excellent location with superb staff service and a fine restaurant . Highly recommended

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulinesf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielSBell, Front Office Manager at Holiday Inn Glasgow City Centre Theatreland, responded to this review, 8 February 2012
Dear Pauline,

Thank you for your recent 5 star review of the hotel. I was delighted to see that you enjoyed your stay.

Thank you for taking the time to post your review and we look forward to welcoming you back!


Kind regards,


Daniel Bell
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Glasgow City Centre Theatreland

Property: Holiday Inn Glasgow City Centre Theatreland
Address: 161 West Nile Street, Glasgow G1 2RL, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow > City Centre , Cowcaddens
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Family Hotel in Glasgow
#30 Romantic Hotel in Glasgow
#30 Business Hotel in Glasgow
Price range (per night): $127 - $291
Hotel Class:3 star — Holiday Inn Glasgow City Centre Theatreland 3*
Number of rooms: 113
Official Description (provided by the hotel):
The newly refurbished Holiday Inn Glasgow City Centre Theatreland is ideally located in heart of the city's Theatreland district located in the heart of the city centre. The hotel is a perfect base from which to explore the many tourist attractions of central Scotland or enjoy the shopping in Glasgow which has some of the best selction of shops in Europe. The hotel benefits from a central location close to the M8 motorway and within walking distance of both Glasgow's rail and bus stations. All rooms have been completely refurbished in 2015. All rooms have modern individually controlled air con, 40 inch flat screen TV's with the full BT Sports package. The hotel has an award winning brasserie La Bonne Auberge that has been awarded an AA Rosette every year since 1997. ... more   less 
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Also Known As:
Holiday Inn Glasgow City Centre Theatreland Hotel Glasgow
Glasgow Holiday Inn
Holiday Inn Glasgow City Centre Theatreland Scotland

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