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“3 day new year break”

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Hallmark Hotel Glasgow
Ranked #47 of 93 Hotels in Glasgow
Reviewed 2 January 2013

We have just returned from Glasgow Menzies. We arrived on the 30th December and were entertained for 3 days. Accommodation excellent we had decided to. treat ourselves and have an executive room. Lovely big room with a settee and 2 armchairs. Really good when your visiting at this time of the year and expect to spend a bit more time inside the hotel. Our package included dinner for 3 evenings with entertainment laid on. Breakfast was its usual standard and included also. On the 1st we were also served a buffet lunch and there was a function room made available for board games if anyone wanted. We decided to use the swimming pool and have a walk.
On Hogmanay we had a Gala dinner with a live band and they were excellent. The company we were seated with made it an enjoyable evening. Bubbly at midnight provided.
The usual standard of excellent staff and they made our stay, they are all very friendly and served you with conversation and a smile. They all worked very hard to give us a good time.
Again Menzies Glasgow a 5 star rating from me. We will see you again soon

Room Tip: 518 large comfortable near the lift but no noise from it
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  • Stayed: December 2012, travelled as a couple
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Thank May F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,636 - 1,640 of 2,266 reviews

Reviewed 2 January 2013

Just returned from spending a 3 night new year break here, Quality of customer service was the best I have seen in a hotel in the UK, From the management down nothing was too much trouble for the staff. You felt really welcome and if you're staying in Glasgow, I truly recommend this hotel.

  • Stayed: January 2013, travelled with friends
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Thank wattbulganin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2013

grabbed as a web sale deal for Hogmanay/New Years day, the place stood out as very good value, just yards from the City Centre buzz & also well linked to the lively West End. Particularly good is the small but perfectly formed Leisure Centre/pool. Family groups were very much in evidence and well catered for. Rooms were of a decent size, well kept and pretty much noise free even on this very boisterous occasion. Staff - very good indeed. Quietly efficient, pleasant manner and well turned out. Bar prices pretty good on the whole & not eye-wateringly hiked for the 'captive audience' like a good few other places tend to do. Cracking breakfast, good quality buffet, certainly a cut above many premises who tend towards the cheaper cuts/produce, here the quality and again the service shines out. Car parking a big plus for a Glasgow City Centre location [ Glasgow has one of the UK's most pro active parking enforcement/tow away regimes] NB - don't be fooled by 'Street View' of the premises, a whole adjacent property within 50 yards is set apart with secured access for guests. All in all a wee gem offering a good deal compared to its' more famous bigger hitting names in the same district.

Room Tip: Floors 5 & 6 offering best deal for being well insulated against city centre noises/bustle. [Th...
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  • Stayed: December 2012, travelled as a couple
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Thank Jaques_DeCarup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2013

Stayed at the Menzies hotel, Glasgow on Hogmany. As other reviews have stated, car parking is across the road and a big bonus as parking in Glasgow can be expensive.

Upon arrival we were checked in to room 609. As soon as we opened the door we were met with an overwhelming pong. I can only describe as it smelled like someone had been frying fish in the room all day. The room felt tacky and damp. The heating control was broken and stuck on the coldest setting, not good for mid winter!

I contacted reception whereby the solution suggested was "I can give u air freshener and a portable heater"!

Sorry not acceptable. We were told the hotel was full and there were no other rooms but after a lengthy discussion, another room was found. Room 403 was a bit better, still a musky smell in the room but acceptable considering the hotel was full.

The beds are comfortable and luxurious sheets. After the bells I enjoyed a good night's sleep.

Just a mention of free sports channels and free WiFi although we didn't use these, this might appeal to some.

In the morning we went for breakfast hoping the breakfast reviews on here would live up to expectation.

Despite the hotel being very busy we got a table immediately. (unlike those late comers who had to queue, get down as early as you can). The choice and quality was excellent and somewhat made up for the poor rooms but on the whole we shall not return here.

  • Stayed: December 2012
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Thank BullySpecialPrize
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilipMellor, General Manager at Hallmark Hotel Glasgow, responded to this reviewResponded 2 January 2013

Dear Bullyspecialprize…

Thank you for taking the time to submit your review. I was pleased to hear that you found our breakfast offering to be excellent and thank you for your great feedback. I have passed on your kind comments to my breakfast Chef and the breakfast team. I would also like to thank you for highlighting the positives of the hotels location to the city centre and our car parking being so reasonable.

I was however very concerned to read that you felt that your initial room 609 smelt of fish – I have investigated this it has become apparent that the window seal has begun to leak and water has got into the carpet in the left hand corner and damaged the carpet and underlay is now giving off an unpleasant odour.

I am very sorry that this was not picked up prior and I have asked our Maintenance team to put this room off and repair all the damage prior to it being returned to service. Also with all the rain that we have had over the last few weeks I have asked my Head Housekeeper to speak to her teams to be more vigilant in future in relation to this.

I am sorry that when you called down to reception that you were initial offered a fan heater and air-freshener and as you mention this is clearly not acceptable and be assured not indicative of the normal stand of attentiveness that we off and as you can read on the site for our reception team.

In relation to 403 and that you felt it was affected by a musty smell, I am afraid I am at loss here as there is now no evidence of this but will keep monitoring this.

We are constantly upgrading areas throughout the hotel and certainly will take on board your feedback when planning further refurbishment works.

I do hope that we can welcome you back to Glasgow in the near future.

Best wishes


Philip

Regional General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2013

Arrived from overseas in a pouring rainstorm. Stands out from the highway so easy to get to especially if you aren't used to big cities. Hotel staff friendly, pointed out places. Good location, able to walk to Kelvingrove, University of Glasgow, etc. Food was okay, first part of our trip so had better breakfast's to compare later. Good parking right at the hotel, not the same for several other places we stayed in Scotland. Good value and would return.

  • Stayed: November 2012, travelled as a couple
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Thank PetroliaLarueda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel Glasgow

Address: 27 Washington Street, Glasgow G3 8AZ, Scotland (Formerly Menzies Glasgow Hotel)
Region: United Kingdom > Scotland > Glasgow > Anderston , City Centre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Glasgow
#16 Romantic Hotel in Glasgow
#24 Luxury Hotel in Glasgow
#27 Business Hotel in Glasgow
Price Range: $102 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Glasgow 4*
Number of rooms: 141
Official Description (provided by the hotel):
A few minutes walk from Glasgow Central Station this AA 4 star hotel offers quiet, spacious, air-conditioned rooms with free wi-fi, Sky Sports 1,2,3 and F1 in our rooms, leisure facilities and on-site parking. The health and leisure club at the Hallmark Hotel Glasgow offers a 15 metre pool, steam room and fully equipped gymnasium. The Savannah Spa also offers 3 treatment rooms. Our bedrooms are quiet, spacious, modern, yet traditional and offer free Wi-Fi, 32 inch flat screen TVs with Freeview, ironing facilities, bathrobes, mini fridges, hairdryer and tea & coffee making facilities. The hotel has been accredited with a Silver award from Green Business Tourism. George Street, Argyll Arcade and the St Enoch Centre are all within a 10 minute walk, the SECC is a 15 minute walk and Scotland’s National Stadium at Hampden is 5 minutes away by car. Car parking is available at the hotel at a small cost. ... more   less 
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Also Known As:
Best Western Glasgow
Menzies Hotel Glasgow
Hallmark Hotel Glasgow Scotland

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