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“Very rude and arrogant staff member”

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Best Western Park Hotel
Ranked #5 of 9 Hotels in Falkirk
Reviewed 12 October 2017

Visited last week and stayed prior to Neil Diamond concert. Tour arranged through national holidays. Due to later than expected arrival at hotel, evening meal time rearranged between our coach driver and hotel.. Time being of the essence and having waited 45 minutes for food to be served, the "head waiter" in the dining room was most unhelpful telling us that IT WAS NOT HIS PROBLEM! Well sir, it certainly was not ours. Never have I met such a rude, arrogant and smug individual. He certainly did nothing to endear Scottish hospitality.

The hotel itself was ok - bit dated but clean and comfortable. The food was delicious. Other staff were helpful and pleasant - they were all female too!

Despite this, wouldn't stay here again. As a paying guest I expect much better. The behaviour of this individual was unacceptable and has ruined the reputation of this hotel as far as I am concerned.

Stayed: October 2017
Thank bumpkiness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 445 reviews

Reviewed 12 October 2017

We arrived in room 56 only to find the table lamp was not working. The rooms are not well lit at the best of time. Reported this to reception who immediately sent a member of staff to change the bulb which was not successful so a replacement lamp was provided. The point I am making is that it appears housekeeping does not check that the lamps are working.
We then went down to the restaurant to eat only to be told that no tables were available but we would be called. We waited and waited and waited. After waiting more than 45 minutes and with the restaurant virtually empty, I queried the situation and was told that someone else had taken our table by saying that they were in room 56.
It is not rocket science to devise a system to prevent problems.
Having a complimentary meal was appreciated but the problem should not have arisen.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank paradisesydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2017

Good location, with only a short walk to the shortest street in Great Britain (consisting only of a pub and a coffee shop). Staff were well trained and welcoming. Food in the restaurant was excellent value.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank tomrW5946VG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2017 via mobile

Likes: Close to the town centre and train stations. Very helpful and friendly staff. Nicely sized room for 2 people. No problems with the wifi. Beautiful area. Nicely cleaned.

Dislikes: Room is very warm, even with the window open and it being quite cold outside. The blanket was very heavy, not helping with the heat of the room. Bed kind of stiff, not too bad.

A mini fridge would be a great addition, would've been nice to keep some foods that need to be cold and not waste drinks especially when they go room temperature pretty quickly in the hotel.

Stayed: September 2017, travelled as a couple
Thank Jade N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2017

A comfortable hotel with friendly staff but unfortunately not one of the better Best Western hotels I've stayed in. The hotel is on a main road on the western suburbs of Falkirk and as it was a warm day the window in my room was open (and needed to be). As the rooms are not air conditioned the sound of the passing traffic meant that it was not very peaceful.

There was a small teapot on the hospitality tray in the room which was good, but unfortunately I had to clean it before using it as it had stale tea in it. Other than that the room was clean and up to a good standard and comfortable, although it's an hotel which does not replenish the shampoo and shower gell on the second day!

It had an easy chair which was very relaxing to sit it, as well as a small table. The other chair in the room - probably a former dining room chair - had lost the padding on the seat which meant that when I sat in it to work at my laptop the wooden frame of the chair with a sagging gap in the middle made it quite uncomfortable as I was sitting on the wooden frame. This was solved by placing a pillow on top of the chair!

One other problem was that there was only one spare 13amp socket in the room which todays techology (laptop, phone and tablet charger) was certainly not enough. Thankfully I always pack a four gang socket extension.

The restaurant was pleasant although the menu was limited. The service however was very efficient and fast and the staff were very obliging.

All in all I would give it 5 out of ten and while I would stay there again I would look at alternatives first.

  • Stayed: June 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank WanderingPriest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Park Hotel

Address: Camelon Road, Falkirk FK1 5RY, Scotland
Region: United Kingdom > Scotland > Falkirk District > Falkirk
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #5 of 9 Hotels in Falkirk
Price Range: $94 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Park Hotel 3*
Number of rooms: 55
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Also Known As:
Falkirk Best Western
Best Western Falkirk
Best Western Park Hotel Falkirk, Scotland

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