Visited last week and stayed prior to Neil Diamond concert. Tour arranged through national holidays. Due to later than expected arrival at hotel, evening meal time rearranged between our coach driver and hotel.. Time being of the essence and having waited 45 minutes for food to be served, the "head waiter" in the dining room was most unhelpful telling us that IT WAS NOT HIS PROBLEM! Well sir, it certainly was not ours. Never have I met such a rude, arrogant and smug individual. He certainly did nothing to endear Scottish hospitality.
The hotel itself was ok - bit dated but clean and comfortable. The food was delicious. Other staff were helpful and pleasant - they were all female too!
Despite this, wouldn't stay here again. As a paying guest I expect much better. The behaviour of this individual was unacceptable and has ruined the reputation of this hotel as far as I am concerned.
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- Also Known As:
- Falkirk Best Western
- Best Western Falkirk
- Best Western Park Hotel Falkirk, Scotland