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All reviews royal college of surgeons festival theatre royal mile lovely hotel bathroom door superior room ten minute walk quiet street old town princes street arthur's seat buffet breakfast booked this hotel waverley station within easy walking distance main attractions definitely stay here again
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291 - 296 of 2,600 reviews
Reviewed 14 April 2019

Great location with easy transport links. We had stayed at this hotel before and thoroughly enjoyed it but the newly extended building has the definite wow factor. From the reception area to the bars the decor is outstanding. Interior design at its best. Very thoughtful and relaxing colour schemes throughout. Our room was extremely spacious and well equipped with tea and coffee facilities, fridge, hair drier, iron and ironing board. The large spacious walk in shower was fabulous. Power shower easy to adjust to your preference, Toiletries were extremely high end.. Soft towels completed the look. Great nights sleep in very quiet room. No outside noise.
Staff were extremely friendly and helpful. In the resaurant service was excellent and staff recalled our preference for breakfast on the second day of our stay.
Would most definitely recommend and we shall return.

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank cla53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley C, Guest Relations Manager at Ten Hill Place, BW Premier Collection, responded to this reviewResponded 19 April 2019

Dear cla53,

Thank you for a fantastic review. It is always lovely to receive reviews from guests who have stayed with us several times over the years and are able to see the improvements we are making. I’m delighted that you think our recent renovations have the WOW factor.

I will be sure to pass your kind comments on to the breakfast team, they will be thrilled.

We hope to have the pleasure of welcoming you back to Edinburgh. Please contact the hotel direct for our best available rates and offers when planning your next stay.

Kind regards

Lesley & the team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2019

Just back from a two day break, started very poor arrived at Waverley station and could not understand directions given by superbreaks the directions were only from the airport, so I suggest superbreaks gets there finger out and sort some decent directions.
Anyway I called the hotel much better directions given, hotel is about a 10 min walk from station over the north bridge or if you like a two min taxi ride or you can even jump on a number 7 bus Royal Infirmary and ask for the Surgeons Quarter.
I cannot speak highly of this hotel on arrival we were offered a room upgrade for £30 but you also got £30 credit at the bar so it was a win win situation, the room was beautiful although a little noisy better to have a room on the opposite side,
We had a two night stay with first night evening meal. And I can tell you now honestly the meal was fantastic, the staff are fantastic very very pleasant and helpful, would most definitely stay there again thank you to everyone for a very nice stay

Room tip: Quiet rooms at the back
Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank medic597
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley C, Guest Relations Manager at Ten Hill Place, BW Premier Collection, responded to this reviewResponded 19 April 2019

Dear medic597,

Thank you for taking the time to review your recent stay with us. It’s delightful to read how much you enjoyed your stay with us.

We look forward to welcoming you back soon.

Please contact the hotel direct for our best available rates and offers when planning your next stay.

Kind regards

Lesley & the team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2019 via mobile

We have just returned from two nights at this lovely hotel. I travelled with my boyfriend and my parents; we arrived late on Friday evening to a welcoming check in followed by a lovely meal at the hotel bar. We were offered an upgrade at check in and were also directed to free on street parking which was very helpful.
The rooms were faultless. Our rooms were on the first and third floor, they were both very spacious, spotlessly clean and well equipped. Both rooms had lovely views of the square, and were very quiet, meaning we had restful nights sleep in large, comfortable beds. The bathroom does have a slightly strange frosted glass door, which we were a bit concerned about after reading other reviews. We needn't have worried as it still offers privacy as you really can't see anything other than someone using the sink, as both the toilet and bath/shower are located across from the door.
Breakfast was a plentiful buffet with lots of choice to accommodate all tastes. The theme of great food continued with the other meals we ate in the hotel. Bar staff were very friendly and knowledgeable, and made great cocktails!
The location couldn't be beaten, in my opinion. The hotel is located on a small and quiet square of Georgian buildings, just 5 minutes walk from the middle of the Royal Mile and South Bridge, and 10 minutes from the castle.
We loved our stay in Edinburgh and didn't get to explore even a quarter of the what the city had to offer, we will definitely be back and we will stay again at this great hotel.

Date of stay: April 2019
Trip type: Travelled with family
Thank amy_10989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley C, Guest Relations Manager at Ten Hill Place, BW Premier Collection, responded to this reviewResponded 19 April 2019

Dear amy_10989,

Thank you for a fantastic review. It is lovely to read how much you, your partner and your parents enjoyed your stay. I am delighted our team were friendly and knowledgeable. I will make sure to pass your kind comments about the food on to Jamie our Head chef he will be thrilled.

Once again, thank you and we hope to have the pleasure of welcoming you back to Edinburgh. Please contact the hotel direct for our best available rates and offers when planning your next stay.

Kind regards

Lesley & the team.

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Reviewed 10 April 2019

This is a lovely hotel close to the royal mile but is in a square off the main road so is quiet.. Booked it through BA with flights an on arrival we were upgraded to a deluxe room where we had plenty of space, comfy king size bed, enormous shower, fridge etc. Friendly and helpful staff. Excellent bar. Plenty of great places to eat nearby including for breakfast - we don't usually eat in hotels. We want to come back to Edinburgh and would definitely stay here again.

Room tip: Third floor overlooking the road was fine.
Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley C, Guest Relations Manager at Ten Hill Place, BW Premier Collection, responded to this reviewResponded 18 April 2019

Dear Mark P,

Thank you for taking the time to review your recent stay with us, I’m delighted you found your room to be spacious and your bed comfy.

We look forward to welcoming you back soon.

Please contact the hotel direct for our best available rates and offers when planning your next stay.

Kind regards

Lesley & the team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2019

My partner and I have just returned from a lovely four night stay at Ten Hll Place. The hotel is situated in the old town really close to the Castle and the Royal Mile, with most tourist attractions within a short walk. Our room was lovely, and we were able to check in very early in the morning which we appreciated. The staff were really friendly and helpful, and the bar downstairs was nice. The only downside to the hotel were that no 24hr room service was available, and the bar was overpriced, however I would still highly recommend the hotel and would certainly stay again.

Date of stay: April 2019
Trip type: Travelled as a couple
Thank er1140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley C, Guest Relations Manager at Ten Hill Place, BW Premier Collection, responded to this reviewResponded 18 April 2019

Dear 236ellier,

Thank you for taking the time to review your recent stay with us. It’s delightful to read how much you enjoyed your stay with us.

We look forward to welcoming you back soon.

Please contact the hotel direct for our best available rates and offers when planning your next stay.

Kind regards

Lesley & the team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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