was really impressed with the hotel when i arrived. The cocktail bar was really impressive. we where told we can check in at 2pm but the rooms where not ready till 3pm. The room was lovely and very clean. had our meal booked in for 8.30pm the service was soo slow. 5 of us sent our main meal back as it was 2 salty and we couldnt eat it .when we complained they came back with this very cheap bottle of fizzy wine which was awful. my friend complained again and they gave us all a free cocktail which was really nice. but they should have asked us if we would have liked another main meal,but they didnt. we got our sweets at 11.45pm which was far 2 late.the breakfast was really nice. when we went 2 check out they asked us 2 pay a service charge which we said we will not pay as the service was soo slow and the main was awful. expained what had happed with the main me\als and all they could say was REALLY WE ARE VERY SORRY. dont think i would go back again. it costs a lot of money and dont think its value for money at all.
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- Also Known As:
- Tigerlily Hotel Edinburgh, Scotland