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“Comfortable”
other travellers have booked this property

Review of Cockburn Street

Living Room
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Very good
35 reviews
Living Room
Living Room
Living Room
Living Room
Hallways
Kitchen
The Double Bedroom
The Double Bedroom
The Double Bedroom
The Double Bedroom
The Master Bedroom
The Master Bedroom
The Master Bedroom
The Master Bedroom
Kitchen
Hallways
Lobby
Bathroom
Bathroom
Street
Street
Street
Lounge 2
Master Bedroom
Bedroom 2
Bathroom
Lounge 3
Kitchen
Lounge 4
Lounge 5
Bedroom 2
Bedroom 2
Bedroom 3
Lounge 7
Hall
Exterior 1
Exterior 2
Exterior 3
Exterior 4
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 5
Edinburgh, Scotland

Reviews from our community

Very good - based on 35 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
French first
German first
Spanish first
Any
English first
Alan G
Northampton
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Comfortable”
Reviewed 3 September 2016 for a stay in August 2016

Close to Waverly station and the Royal Mile. Clean and comfortable, plenty of towels and toilet roll. We did experience a problem with no hot water, although this did not affect the electric shower. We reported the problem and it was sorted by the end of the day. Very happy with our choice.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fluffball...
Truro, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great location”
Reviewed 29 August 2016 for a stay in August 2016

Loved the location of the apartment and it has some great original features. Wonderful communication with the owner / contact and everything was clean within the flat :)

Slightly disappointed to find no wee dining table as featured in some of the pictures. No bother - we ate on our laps.

Some noise from upstairs and on the street as expected for a city centre apartment, especially at Fringe time. I brought ear-plugs, but nights were quieter.

I've only given it a 'very good' as the entrance downstairs is in a poor condition, and dirty, which I found a bit intimidating... but it wouldn't stop me staying here again.

Try Laila's Mediterranean bistro up the road - lush food.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Great location, original features.
Liked least: Dirty entrance hallway downstairs.
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin R K
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Outstanding location in the heart of Edinburgh”
Reviewed 12 August 2016 for a stay in July 2016

This was a great centralized location. Easy walking distance to just about everything. Clean and very well kept flat. All the amenities of home. Hope to someday revisit as I would assuredly stay there again.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Service
Liked best: Place was very neat and centrally located.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara R
Bellevue
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Amazing Location and perfect place to stay!”
Reviewed 29 July 2016 for a stay in July 2016

We were pleasantly surprised to find this rental was only a block from the train station! how nice to arrive to town and not have to figure out the transit system right away. the shared entry way to this flat was under a bit of construction, the flat itself was just perfect! The host left an instruction sheet to help us settle in and wifi, beds and bathroom were just what we needed. It was great to have a bunk bed in the second bedroom so my teenaged children didn't have to share a double bed.
We couldn't have been happier with the location - just off the Royal Mile on one side, and the other was only a block away from Princes street and all the major shopping. Their was a grocery store only a few blocks away as well.
we would absolutely stay here again if we return to Edinburgh!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Location
Liked least: Bunk bed mattress felt like it was all springs and no padding
Travelling group: Teenagers
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien121
Belfast, United Kingdom
Level 5 Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Put up or shut up”
Reviewed 10 July 2016 for a stay in July 2016
5
people found this review helpful

There are several issues we had with this property. Firstly when we turned up at the pre- arranged time 3.00pm, we couldn't get into the property following the instructions given. After several phone calls with the manager she eventual turned up 1 hr later. So my wife, my 3 kids and I were left waiting on the street during this time. Rather than immediately expressing any apologies as one would expect, she had the audacity to complain about the disruption to her day! The situation was further exacerbated by the fact that the flat had not been cleaned for us! When we advised we were not happy with the start of our holiday and the treatment we were receiving she quite rudely told us to leave and let her and the cleaner (who had turned up) get on with cleaning. We had to leave our bags and go into town. We returned 90mins later and entered the apartment and had a look around. First thing we noticed were hairs on the mattress, bathroom sink, toilet and shower. When we phoned the manager back to explain we still weren’t happy her husband/ partner who said he was the owner was unpleasant to my wife and he told us to "put up or shut up". My wife hung up in tears. We contacted trip advisor but did not hear back from them or the owner that night. On further checking of the apartment we also discovered plates had been washed and put back in the cupboards wet, there was melted cheese hanging from the grill in the oven and there was a slice of toasted bread left in the toaster. This has been a terrible start to our family holiday, and we were upset that TripAdvisor were not very helpful either – they just kept advising us to sort it out with Manager. Considering the lack of apology and how my wife was spoken to we did not wish to talk directly to either owner or manager again.
As it was an implied term of our contract via TripAdvisor, that the accommodation provided would be accessible at an agreed time and of a standard of cleanliness and quality reasonably to be expected from this type and price of apartment, this contract has been breached and yet neither the owners or TripAdvisor have offered any kind of apology or compensation, and I will not be booking via TripAdvisor again.

How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Young Children
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
19 Jul 2016
We endeavour to satisfy all our visiting guests at Cockburn Street, as can be seen from the kind reviews received previously.
We had experienced issues with the booking and sought to remedy this by going directly to the property and arrange access as soon as was conceivably possible. Despite heavy traffic levels, we arrived within one hour.
The Manager and another team member prepared the flat to the same professional standard as expected by all guests. We are frequently complemented on the high standards of cleanliness achieved, expressed in our visitors book and reviews on many sites including trip advisor.
Unfortunately it was made clear that this or anything else was not going to be enough.
An offer was made to refund the value of the booking and to find alternative accommodation. Despite this, the family chose to enjoy all the benefits of this fantastic property and its amazing City Centre location for the 5 days booked.
The guests made several calls to the booking agent regarding the late entry to the property; we sought to contact the family to deal with the complaint. Unfortunately the guests chose not to pick-up our calls.
The wife of the family made it clear from the outset, compensation was the only solution or we would receive a bad review on Trip advisor!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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