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“NOT GOOD”

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Staycity Aparthotels West End
Certificate of Excellence
Reviewed 4 March 2012

it was not good as it looked on the add....not able to communicate with the reception when something happened.... the key didn't work few times i had to go all the way to the reception again...
200 pound deposit before you even see the room
if you leave the room untidy around 50 pounds charge.......
bed bugs in the room....
Uncomfortable beds....
12 pounds per day for parking if you have a car....
the window was not opening if you didn't have a special key and if you closed it you had to call someone from the reception again....

  • Stayed: February 2012, travelled with friends
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5  Thank Antonis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,691 - 1,695 of 1,958 reviews

Reviewed 3 March 2012

There were lots of problems we faced in our room:

1. There were bed bugs due to lack of cleanliness in the room

2. There is no room service. They only provide one toilet paper, which was over, and there was no option of ordering another one.

3. The cooking stove in the kitchen was broken and no engineer available to fix it.

4. As we landed in our room, We were really tired, so one of our friends opened the window and lit a cigarette. One of the managers saw it and we were charged £150 as smoking fine.

5. There is also a £150 fine for noise.

6. There is a cleanliness charge of £50. if you leave your room untidy

7. As you go there, you immidiately have to deposit a £200 security.

In my opinion, it was one of the worst experiences we've ever had. There are so many fines, charges and deposits, that it is impossible to enjoy your holiday if you stay there.

Rajat Agarwal

  • Stayed: February 2012, travelled with friends
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7  Thank Rajat5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 February 2012

We have appreciated the good situation in Edinburgh, very close to the center (less than 10 minutes), the close bus stops, shops and restaurants. The staff is really willing.

  • Stayed: February 2012, travelled with family
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1  Thank Marie and Serge H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2012

A family of four stayed in the one bed appt. What a fantastic experience! Perfectly appointed, oerfectly clean. Staff were helpful, friendly, polite and proffesional. An absolute bargain that we have recomended to family, friends and colleagues. 10 out of 10.

  • Stayed: February 2012, travelled with family
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2  Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2012

We enjoyed our stay at the apartment in Edinburgh. Normally we stay in hotels but chose an apartment this time since we were 3 people and it seemed the most economical. The apartment was clean and pretty well situated in the city (about a 15 minute walk to the center). There's a grocery store nearby, which was very convenient as well. The staff were super friendly. We really enjoyed our stay!

  • Stayed: February 2012, travelled with friends
    • Value
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1  Thank Vicki L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staycity Aparthotels West End

Address: 11 Brandfield Street, Edinburgh EH3 8BN, Scotland
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #9 of 217 Speciality Lodging in Edinburgh
Price Range: $138 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Staycity Aparthotels West End 4*
Number of rooms: 135
Official Description (provided by the hotel):
Opened in May 2011 to a very impressive standard these self catering apartments provide each guest with a true home from home. We offer a selection of 99 one bedroom apartments (sleeps 3 or 4) and 36 two bedroom apartments (sleeps 5 or 6). Fully furnished and complete with bed linen and towels. 24 Hour Reception, Car Parking and FREE Wi-Fi access available. All apartments also come with fully-equipped kitchen, washer/dryer, microwave oven, LCD TV/DVD players and lounge/dining area. Located in Edinburgh City Centre, 12 mins walk from The Castle and 10 mins walk from Princes Street. ... more   less 
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Also Known As:
Staycity Aparthotels West End Edinburgh, Scotland

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