We recently spent a weekend in Edinburgh and stayed at the Scotsman Hotel. It is in a great city centre spot for seeing all of the sights of Edinburgh. We don't get away from work very often so I decided to book a 5 star hotel with spa facilities. I picked this hotel based on some of the great reviews I had seen in Trip Advisor....on our return I checked again and unfortunately saw some of the ones I had missed before booking! On arrival there were a couple of hiccups with our room. We had booked a suite with a king size bed and extra bed for our daughter. The room we were given, 301, had twin beds and no sign of an extra bed or towels . I asked about this and we were told that it would all be sorted out by the time we returned from our afternoon of sightseeing. However by the time we returned several hour later there was no extra bed or towels and I had to ask again. A fold up bed arrived (still no towels) and looked as if it was fit for the bin. The springs were broken and the whole thing sagged in the middle. Our daughter was certainly not going to have a 5 star sleep so we went down to reception and asked for another bed. They apologised and said that they would get us another one which they put in the room when we were out during the evening. This one was much better and I had to wonder why we didnt get it in the first place. Room 301 we later discovered is above a night club and the music reverberated throughout our room until 3am. Having read another review about this room I am extremely disappointed that we were put into this room, especially with a young child. The following morning we were moved at our request to another room. This room was on the 9th floor and well away from ground level noise. We visited the Spa during out stay and found the staff here didn't match those elsewhere in the hotel. The long blonde haired female member of staff at the Spa reception could not have cared less about us and ushered us up the stairs without any explanation as to how to get to the pool or even that towels and robes were available for our use. Thankfully she was the only member of staff who fell well short of 5 star. The rest of the staff from the front door to reception (Michelle) and the brasserie staff were first class. The food in the brasserie was lovely and nothing was too much trouble. Although overall our stay was nice I was disappointed that we had to 'complain' as it's not something we like to do and the decor in our rooms was tired looking, the pillows were old and saggy, the carpet had a large stain (iron bru?) which had a rug pulled over it and overall it needed a fresh coat of paint. I would agree with the other reviewer who said 5 star staff in 2 star rooms.
- Official Description (provided by the hotel):
- Set in a desirable location on North Bridge, The 4 star Scotsman Hotel is nestled between the hustle and bustle of the New Town and the historical Old Town, the hotel is perfectly located to explore Edinburgh. Just off the famous Royal Mile, Waverley Train Station and Princess Street are within 2 minutes’ walk from the hotel. Tourist attractions, entertainment venues, restaurants, bars and shopping are all conveniently near-by, making The Scotsman Hotel the ideal base to explore the our great city. Many of the original features and layout remain intact from the former national newspaper of Scotland printing house, bringing historical character to this luxury boutique hotel. The Marble staircase, now the centre of the hotel, retains its imposing stained glass window and glows magnificently by candle light each evening. Within the heart of the historic and iconic building is our comfortable bar and lounge area which serves a wide variety of drinks to suit all tastes, a luxurious afternoon tea and a great range of bar snacks. A high quality Scottish breakfast with superb service is served daily in our dedicated breakfast restaurant. With discounted parking at local secure car park, complimentary Wi-Fi and all the little extras you would expect from a 4 star boutique hotel, we look forward to welcoming you soon to The Scotsman Hotel. ... more less
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- Also Known As:
- The Scotsman Hotel Edinburgh, Scotland
- Scotsman Hotel Edinburgh