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“very nice hotel indeed”

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Holiday Inn Express Edinburgh - Waterfront
Ranked #47 of 150 Hotels in Edinburgh
Certificate of Excellence
Reviewed 30 October 2011

the welcome was n ice the room very comfortable and lovely and quiet. at reception you could help yourself any time to coffee a very nice touch.breakfast was substantial and very enjoyable. we would definately stay there again.

Room Tip: we always ask for a quiet room
  • Stayed: October 2011, travelled as a couple
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1  Thank scotlandmargo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,086 - 1,090 of 1,433 reviews

Reviewed 29 October 2011

Arrived after a 5 hour drive from Newark upon Trent, Our Sat Nav sent us into the centre of Edinburgh (not a place to go if unfamiliar with the city), eventually got to the hotel after 45 mins of navigating the city's one way systems.

The room shown to us was too small for our party, but the front of house staff were excellent, they quickly identified another room more suitable and better located for us, nothing seemed to phase them and each request was quickly and politely met. The rooms were very clean and comfortable.

We stayed to ensure we could do the "Britannia" Royal Yacht experience and the hotel is literally just across the road from the shopping centre that provides access to the Yacht. There are plenty of resturants and eatery's close by and you are spoilt for choice in that department. A short walk in Leith and you will find many other restuarant's close by.

Breakfast was a buffet style with a good mix of food, all fresh and well presented, though the hot selection was limited, there was still plenty to eat.

All in all a great quiet place to base yourself in Edinburgh, away from the noise of the city centre, but close enough to access all it has to offer, highly recommend a stay here.

  • Stayed: October 2011, travelled with friends
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Thank penroj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2011

My mum and I stayed at this hotel last night, lovely big clean room, very quiet during the night, gorgeous free hot breakfast in the morning, opposite fab shopping centre, would definitely stay here again, the staff were also very friendly and helpful

  • Stayed: October 2011, travelled with family
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Thank gibraltar2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2011

Had a great stay at this holiday inn express. The hotel serves its
purpose, and i could not find a single fault. Rooms are very
comfortable, clean and well furnished. Breakfast has a very good
selection and of a good standard. Perfect location, only a 10min walk
to the bars and restaurants in leith. Will stay again when next in area.

  • Stayed: October 2011, travelled with family
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Thank stooosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2011

Stayed at the hotel with a friend for three nights. We booked the hotel online through a travel website and got a really good deal on the rooms, so I can't complain about the money. However, our flight got into Edinburgh in the early morning, and we headed straight to the hotel to drop our luggage off. When we went to the desk, the woman working said that we could store our luggage in the locked room until it was check-in time, so that we could explore the city without it. My friend who was in a boot from a sprained ankle, want to change out of the boot before storing her bag, which we told the woman. There were no other customer's around, but she made a big deal about how we were putting her out. Then she made a rude comment about how I had too much luggage (I had a medium sized suitcase and a backpack that was my carry-on from the plane -- we were in Europe for a week, so this was an appropriate amount of luggage). She kept rolling her eyes at us and telling us to hurry as she had "other customers", but there was no one in sight.

My friend and I are in our 20's, so we like to stay out late in the city, and then sleep a little later in the morning (til about 8:30 or 9:00AM). However, this was impossible in the hotel, as the 2nd floor housekeeper was banging around so much in the nearby rooms that she woke both of us up at 7:30AM on day 1 of the trip. My friend is a really heavy sleeper, so this was quite a feat. The housekeeper also did not take our trash for two days straight.

Also, our shower leaked all over the floor of the bathroom. When we reported this, they didn't seem to care.

Loved the city and people of Edinburgh, but would not recommend this hotel.

  • Stayed: October 2011, travelled with friends
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1  Thank AuroraJanette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMexpressedinburgh, General Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this reviewResponded 17 October 2011

Dear AuroraJanette,

Thank you for taking the time to review your stay at the Holiday Inn Express Edinburgh Waterfront.

I am sorry to hear that you were disappointed with the service you received. I am shocked and dismayed to hear your report of your stay as we are often complimented on the friendliness of our staff and our complimentary left luggage service. Being in a popular tourist destination we have a lot of guests who arrive on early flights and trains and as a result we often offer to store guest’s luggage when it is not yet possible to check into a room. Providing consistently excellent service is very important to us and as your experience is contrary to our usual standard of service I would appreciate if you contact me directly by email so that I can investigate this matter in more depth.

I am also sorry to hear that your sleep was disturbed in the morning. As our housekeeping staff arrives for work around 8.30am and usually begin cleaning rooms from 9am I can only assume it was other guests in surrounding rooms that were making noise early in the morning. Our guests are welcome to contact reception if they encounter any such problems during their stay so that we can resolve the situation.
Thank you once again for your comments and I would really appreciate if you would contact me at gm@expressedinburgh.co.uk so that I can investigate further.

Regards,

Andrew Leonard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Edinburgh - Waterfront

Address: Britannia Way, Ocean Drive | Leith, Edinburgh EH6 6JJ, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#49 Business Hotel in Edinburgh
#49 Family Hotel in Edinburgh
#56 Romantic Hotel in Edinburgh
Price Range: $106 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Edinburgh - Waterfront 3*
Number of rooms: 145
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Edinburgh Waterfront offering free Wi-Fi, air conditioning, great value rates with an inclusive buffet breakfast. Enjoy free parking at the hotel and its superb location, which is ideal for exploring this charming and fascinating city. The Holiday Inn Express Edinburgh Waterfront is located next to Ocean Terminal, Edinburgh's newest leisure and shopping destination, the Scottish Executive, the Royal Yacht Britannia & close to all major business areas. The old port area of Edinburgh-Leith has many atmospheric bars, bistros and boutiques & is only 1.5 miles from the city centre. Alternatively you can relax and unwind in our cosy lounge bar. The Holiday Inn Express Edinburgh Waterfront has good parking with 60 spaces available at the hotel on a first-come-first-served basis and there is also ample additional parking available at Ocean Terminal, opposite. There is a frequent public bus service from the front door making it an ideal location for visiting all of Edinburgh's famous attractions such as Edinburgh Castle, Holyrood Palace, The Royal Mile, Princes Street, national museums and galleries. We are delighted to unveil our brand new bedrooms which feature a whole new look. You can enjoy modern décor, irons and ironing boards and brand new hairdryers so that you look your best. Additionally our bedrooms are now packed with even more facilities including a comfy sofa (in family rooms) with a movable table, a wall-mounted TV, USB ports and power sockets next to your bed, nifty reading lights and full-width curtains which will make the rooms even cosier. The en suite shower rooms have also been spruced up with cool, fresh decor. We can't wait for your to experience our cool new look! ... more   less 
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Also Known As:
Holiday Inn Express Edinburgh - Waterfront Hotel Edinburgh
Holiday Inn Express Leith
Leith Holiday Inn Express
Holiday Inn Edinburgh
Holiday Inn Express Edinburgh - Waterfront Scotland

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