This is a historic railway hotel, why would you call it after an American classic?
Why would you under spend on customer comfort during a major refit, and not get the staff on your side as great ambassadors?
We were given our room early and upgraded from a mini suite to (? a king suite with full on Castle view) which was a very good start.Also the doorman carried our bags in from the car and up to our room, what an excellent start. (Room grades and views are are kept very secret).
The hotel occupancy was low for its first Christmas after the make over and re brand and lacked atmosphere.
The pot plant in our suite had been left to dry and die on a unclean glass table top. by housekeeping. The main staircase hanging lantern needed a good clean dust and polish.
The old room air con did the job in a noisy way.
The huge windows gave a magnificent view of the gardens,churches and castle, however being single glazed sirens and street noise intrude.
The brand new bathroom was ordinary and the bath and overhead shower would never find space in my home, who thought they would do in an expensive suite?
The "Peacock Alley" bar/afternoon tea area is magnificent except for the small tables for two which are not so well located.
Dinner in the "Brasserie De Luxe" was pleasant thanks to a good manager but the room is not great and tables for two too small.
Our Christmas lunch in the "Pompadour" restaurant (£160 each, pre paid) was the worst advert for a new chef and brigade that I could ever imagine. Many of the restaurant staff come from the other comatose railway hotel in town and were poor.
We were not pleased with the breakfast and again the tables for two are small and the room crowded. One morning the hot food plates ran out and the plate heater was no use.
The pastries bad. You can order cooked items but no menu is offered.
Our one false mini bar item was removed from our bill and we were glad to leave.
Note to hotel, please do not "hope that we will return" we will not.
- Official Description (provided by the hotel):
- Waldorf Astoria Edinburgh - The Caledonian, or the "Caley" as it has become affectionately known among Edinburgh folk, was and still is the epitome of style and excellence. The large, rose-coloured Permian sandstone facade, quarried in Dumfries, dominates the skyline of the city's west end. The hotel has not only remained a focal point for more than one hundred years, but a symbol of the very best of Scottish hospitality. The Caley's pivotal position at the very heart of Edinburgh has always been its greatest asset. Created out of the 19th century railway boom, the five star hotel is looking to the future with confidence and pride in its ability to keep pace with the times. The hotel's reputation is as justified now as it was when the hotel first opened its doors in 1903. ... more less
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- Also Known As:
- Hilton International Edinburgh
- Hilton Edinburgh
- Edinburgh Hilton
- Waldorf Astoria Edinburgh - The Caledonian Scotland