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“Best afternoon tea in the country!”

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Waldorf Astoria Edinburgh - The Caledonian
Ranked #54 of 151 Hotels in Edinburgh
Certificate of Excellence
GreenLeadersSilver level
Reviewed 31 October 2012

After being to many places in the uk for a cream tea, we agreed the Waldorf is THE best place we have ever been for it! The patisserie was incredible. The selection of teas accommodated to everyone's personal choice. The service by all staff was excellent an we want to thank tobi Espeacially for doing an excellent job of serving us all afternoon. The Waldorf is by far better for than the Ritz. For 22 pounds you get a lot more for your money and better quality. Then to our surprise we were offere the choice to take any 'leftovers' home which was such a brilliant touch. A must do when you go to Edinburgh!!

  • Stayed: October 2012
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Thank Eyorke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,467 - 3,471 of 3,789 reviews

Reviewed 29 October 2012

Fantastic afternoon tea here today, great birthday pressie! Everything was superb especially the scones and clotted cream! The refurbishment is beautiful, a grand old lady with real style! Will go back and try the champagne afternoon tea the next time!

  • Stayed: October 2012, travelled with friends
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Thank 699Gary699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiltonCaledonian, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 30 October 2012

Dear guest,

thank you for taking the time to post a review following your afternoon tea experience with us. It delights me to read of positive remarks, and we look forward to welcoming you back to the 'Caley' again when you sample our Champagne afternoon tea.

Kind regards,

Chris Logan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2012

What an AMAZING hotel. There is nothing not to like about this hotel and after the refurb it is up there are one of the best we've stayed in. Oppulent lounge, beautiful rooms, great food, friendly service. We plan to return as soon as possible. The only downside we could find was that their refurb is not quite finished so the gym/spa facilities are not ready yet and neither is the car park, but the fact that the refurbed areas that are open are such a high standard, we weren't annoyed by this, we just couldn't wait to see what the place will be like when its all done. Also the hotel have made every effort to make alternative arrangements, by getting deals with local gyms and car parks whilst the refurb is happening.

The reception staff were excellent upon arrival and we had been upgraded to a suite with a castle view. Upon entering the room, we were just short of having our breath taken away, it was elegant, stylish, clean, completely perfect with a view to die for. The only thing missing was a bath as you feel like you want to spend more time in the bathroom as it is so nice.

We were celebrating our anniversary so ordered a bottle of champagne on room service to drink before going out to our favourite restaurant for dinner. This arrived promptly, perfectly chilled in an ice bucket. The member of staff was well presented and pleasant and offered to open it and pour for us. We felt very special.

We both slept well and breakfast the next day was fab and in amazing surroundings - the restaurant has a very cosmopolitan feel. The wee chap who tirelessly kept the hot food stocked was so friendly and courteous, even breakfast felt special.

All in all, we had such an amazing time, that my partner's 30th birthday celebratory location was decided there and then too (after deliberating between numerous other European cities!!) and we can't wait to return.

Room Tip: As high as possible for the amazing views
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  • Stayed: October 2012, travelled as a couple
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Thank RobC78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiltonCaledonian, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 30 October 2012

Dear guest,

thank you for taking the time to post a review following your recent stay with us. I agree that this is a fantastic way to spend such a special occasion, and kind words of praise shall certainly be shared with the relevant departments, including our reception and room service.

Moreover, I do hope that you choose to return to the 'Caley' again in the near future.

Kind regards,

Chris Logan

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Reviewed 26 October 2012

I arrived with my party in a taxi and the doorman was unloading another car with guests checking in. One of my party struggled to get out the cab - no assistance given or offered. The hotel has gad a £24M refurb but the disabled toilet on the ground floor was locked and not completed. My
guest had to struggle down the stairs to the mens room and it was a great effort due to his leg problems. The food was good but the Balmoral is so much better in every respect. I am advised that Hilton will exit this property within three years if it does not perform as expected.

It should not have re-launched when not fully completed and staff not trained.

Stayed: October 2012, travelled with friends
2  Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiltonCaledonian, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 30 October 2012

Dear guest,

thank you for taking the time to post a review following your recent experience with us. Unfortunately however, it does appear that you were not entirely satisfied with the service received, including the issue on your arrival, and rest assured, I shall pass on your feedback to our head concierge.

With regards to the disabled toilets, we do have two facilities on the ground floor. I will however investigate further if it was the case that one of the toilets were not open, and I apologise for the obvious inconvenience caused. Once again, I would like to thank you for your feedback, as it is only through this information that we can improve on the service provided here at the 'Caley'.

Kind regards,

Chris Logan

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Reviewed 25 October 2012

Having stayed many years ago at The Caledonian Hotel on our last visit to Edingburgh my husband and I decided to call in on our way back home from visiting Skye. We arrived late evening with no reservation but that was not a problem. From the moment we arrived this was to be a faultless and amazing stay. Albeit it was only one night it was perfect. From arrival and a free upgrade ( I have a Hilton Honours card ) the room on the 5th floor over looked the Castle. We could lay in bed and see the castle lit up. The room was perfect with an abundance of fluffy towels, dressing gowns, slippers and all the comforts of home. There was a coffee machine and the decor was delightful and most inkeeping with the rest of the hotel. Food in the Brasserie was good and the staff most attentive, Paul our waiter made us feel special and the attention to detail he delivered is worthy of a mention. Thank you. The cocktail bar staff Elliott and Neil made us also feel welcome and they are clearly part of a team that work to a very high standard. Danny and Abbie on reception added to this memorable and special stay. Having stayed in many hotels in the world The Caledonian is in my top 10 for service and excellence. Thank you to all those who make the customers of this hotel feel so special and want to return again and again. I feel that this Hotel is very worthy of praise of every aspect and the feel good factor and pride that all the staff display is worth commendation!

  • Stayed: October 2012, travelled as a couple
    • Value
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Thank CarolAH1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiltonCaledonian, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 26 October 2012

Dear guest,

thank you for taking the time to post a review following your recent stay with us. We certainly appreciate your kind words of praise following your experience, and I shall certainly share you feedback with the relevant team members.

Furthermore, I do hope that you are able to return to the 'Caley' again in the near future.

Kind regards,

Chris Logan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Edinburgh - The Caledonian

Address: Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Edinburgh
#7 Spa Hotel in Edinburgh
#18 Family Hotel in Edinburgh
#30 Business Hotel in Edinburgh
#30 Luxury Hotel in Edinburgh
#33 Romantic Hotel in Edinburgh
Price Range: $242 - $1,049 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Edinburgh - The Caledonian 5*
Number of rooms: 241
Official Description (provided by the hotel):
Waldorf Astoria Edinburgh - The Caledonian, or the "Caley" as it has become affectionately known among Edinburgh folk, was and still is the epitome of style and excellence. The large, rose-coloured Permian sandstone facade, quarried in Dumfries, dominates the skyline of the city's west end. The hotel has not only remained a focal point for more than one hundred years, but a symbol of the very best of Scottish hospitality. The Caley's pivotal position at the very heart of Edinburgh has always been its greatest asset. Created out of the 19th century railway boom, the five star hotel is looking to the future with confidence and pride in its ability to keep pace with the times. The hotel's reputation is as justified now as it was when the hotel first opened its doors in 1903. ... more   less 
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Also Known As:
Hilton International Edinburgh
Hilton Edinburgh
Edinburgh Hilton
Waldorf Astoria Edinburgh - The Caledonian Scotland

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