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“Delicious food marred by very poor service”
Review of O'Oliviero

O'Oliviero
Ranked #522 of 2,804 Restaurants in Edinburgh
Certificate of Excellence
Price range: USD 10 - USD 25
More restaurant details
Restaurant details
Neighbourhood: Old Town
Description: If you enjoy authentic Italian dining, you’ve made the right choice with us. Packed with flavour, our menu offers a variety of specialities made from quality ingredients – some ordered directly from Italy. Here you’ll experience fresh homemade pasta like our famous Lasagna, classic Spaghetti Carbonara or Pappardelle al Cinghiale, as well as a range of mains including Salmon alla Griglia, Risotto allo Zafferano and Filetto al Gorgonzola. Finish up with homemade tiramisu and a glass of our fabulous Italian wine!
Reviewed 6 April 2018

Our group of 3 arrived around 8 PM tonight and were seated right away. We had to seek out the waiter to place our drink order so we thought it best to place our food order a the same time. When the couple next to us (who arrived about 10 minutes after) received their meal at the same time we just got our drinks, we again sought out the waiter who apologised for the delay. He said our appetizers were delayed. Once the meal came, it was thoroughly enjoyed - truly delicious. The desserts received by the couple next us looked tasty so we asked for dessert menus after our dishes were cleared. Quite a few minutes went by, when we realised we still didn't have any dessert menus so we got our own, then decided against it when we noticed our waiter outside returning from somewhere and starting to fold up the outdoor tables and chairs. My husband paid the bill at the bar, commenting on the excellent food but unfortunate service. Our waiter, still folding tables and chairs as we left, never acknowledged us leaving. We have shared this experience with the hotel concierge (in writing).

Date of visit: April 2018
    • Value
    • Service
    • Food
1  Thank cvbarrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luca M, General Manager at O'Oliviero, responded to this reviewResponded 23 April 2018

Hello there,

Thank you for your feedback. We are sorry to hear about your experience at O'Oliviero and that it didn’t meet our high standards.

It is our policy to check on tables and ensure that every customer feels comfortable at our restaurant, so please receive our sincere apologies that it didn't happen with your table. Thank you for your comment and bringing this issue to light! We have taken steps to prevent such incidents in the future.

Kind Regards,
Luca Marco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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93 - 97 of 388 reviews

Reviewed 5 April 2018 via mobile

What can I say. The whole experience was just fantastic. The service was impeccable, the food delicious.
I ordered the ragu, I got freshly grated parmesan cheese and fresh cracked black pepper on top. My partner got a pizza, he said was delicious. We ordered beers and had a really relaxing, enjoyable night.
I will for sure be visiting here again when we return to Edinburgh.

Date of visit: March 2018
Thank sezm88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luca M, General Manager at O'Oliviero, responded to this reviewResponded 23 April 2018

Hello there,

Thank you so much for the great review! We are so happy that you and your partner enjoyed your experience at our Italian kitchen. It means so much to the whole team at our restaurant!

Hope you had a lovely time visiting Edinburgh and enjoyed the Old Town.
Looking forward to seeing you again soon.

Kind regards,
Luca Marco

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Reviewed 2 April 2018

We visited this restaurant early evening 4 days ago. Considering the time the restaurant filled up quite quickly so is obviously well liked. The food and wine was delicious and we would definitely come back when in Edinburgh again.

Date of visit: March 2018
Thank Alba195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luca M, General Manager at O'Oliviero, responded to this reviewResponded 23 April 2018

Hello there,

Thank you so much for taking the time to write such a great review! We are trying hard to create authentic experience of the Italian dining and our service is based on genuine recipes and combinations from different parts of Italy, and of course we bring the Italian atmosphere.

We are busy at weekends but it's always a good idea to make a booking ahead for the weekend.

Hope you had a lovely time visiting Grassmarket and enjoyed the Old Town.
Looking forward to seeing you again soon.

Kind regards,
Luca Marco

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Reviewed 20 March 2018 via mobile

Me and my boyfriend went on St Patricks day and the restaurant was full, however the service was great and the waiters were all really friendly and we had brilliant service. The food was really good and good value for money!

Date of visit: March 2018
Thank zw149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul_Duncan1, Owner at O'Oliviero, responded to this reviewResponded 26 March 2018

Hello there,

Thank you for taking the time to review us. We are really pleased to know you found our atmosphere and service to be warm and friendly, especially on the busy night in Edinburgh :) We believe that delicious food and attentive staff are the key ingredients to a memorable evening out.

Hope you had a lovely time visiting Grassmarket and enjoyed the Old Town.
Looking forward to seeing you again soon.
Kind Regards,
O'Oliviero - Italian kitchen

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Reviewed 13 March 2018 via mobile

Just when we thought we would not be able to find food anywhere we were welcomed in. Our wonderful server Ayoub had the best suggestions and they were spot on! Friendly service and delicious food. Would highly recommend!

Date of visit: March 2018
Thank Flynnsirishpub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul_Duncan1, Owner at O'Oliviero, responded to this reviewResponded 26 March 2018

Hello there,

Thank you so much for your absolutely fantastic review of O'Oliviero. We are delighted you enjoyed your dining experience at O'Oliviero. We really pride ourselves in using high quality fresh ingredients in our kitchen, so it means a lot to us that you thought our food was excellent. Hope you had a lovely time visiting our Italian kitchen!

Thank you for the pictures too :)

Looking forward to seeing you again soon.
Kind Regards,
O' Oliviero - Italian kitchen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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