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BernadetteChua
Singapore, Singapore

Good stay

5.0 of 5 bubblesReviewed 8 Aug 2023via mobile
The first time I stayed at the Malmaison Aberdeen, the brilliant service by Amanda Brack left such a positive experience that she is one of the reasons why we continue to choose Malmaison. It’s always such a joy seeing her each time. Thank you Amanda and the rest of the team!

The rooms are comfortable and clean. The restaurant’s menu is extensive and delicious too. For those needing to work, the wifi connection is superb.
Date of stay: August 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin Brown, General Manager at Malmaison Aberdeen, responded to this review
Responded 10 Aug 2023
Hi Bernadetta,
Thank you for taking the time to leave a 5-star review. We are delighted to see you return to the hotel and enjoy. We will pass on your lovely words to Amanda and we look forward to welcoming you back very soon.
Kind Regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,927)
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Reviewed 7 August 2023

Hi me and the wife stayed here and the staff were very attentive we informed girl on reception it was our 5th wedding anniversary and we were given a free room upgrade and drinks voucher 🌝The half board option is phenomenal and food is absolutely exquisite.Bar and restaurant staff are delightful and can't do enough for you.We will definitely be back 😊

Date of stay: August 2023
Trip type: Travelled as a couple
Thank Mark A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin Brown, General Manager at Malmaison Aberdeen, responded to this reviewResponded 8 August 2023

Hi B311GSmarka,
Thank you for taking the time to leave a 5-star review. We are so delighted that you enjoyed your recent visit to the hotel, and congratulations on your anniversary. We will pass on your lovely words to the team and we look forward to welcoming you back in the near future.
Kind Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2023

10/10 for our stay from start to finish . Amanda on reception is one of the most helpful, efficient front of house ever ! Our room was exactly as she explained it on the phone , very bright airy large room at the front of the hotel.

Sunday lunch was one of the nicest we have had in a long time . One very tiny thing ! As we are in Aberdeen I feel a nice touch of Scottish skirly / mealy with the roast beef & chicken would have been the icing on the cake , maybe something the chef should think about adding .
We will be returning very soon for sure .

Date of stay: July 2023
Trip type: Travelled with family
Thank Departure66784376949
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin Brown, General Manager at Malmaison Aberdeen, responded to this reviewResponded 1 August 2023

Hi Departure,
Thank you for taking the time to leave a 5-star review. We are delighted that you enjoyed your stay and Sunday lunch, we look forward to welcoming you back in the near future.
Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2023 via mobile

Sub-par hotel with poor customer service. Negatives: rude reception staff, overcharging, dirty
and dated room, noise late at night from people drinking and talking loudly outside, uncomfortable sagging bed, shabby housekeeping (requested a sewing kit and was told I had to come downstairs to get one). Pay close attention to bills and room rate charges. Witnessed the receptionist lady try to sell a guest who was forced to come back for the night due to a flight cancellation a suite for nearly 400 pounds saying that was the last room left only to be shown much cheaper availability on booking.com after which somehow she realized she indeed did have much lower priced standard rooms. The same receptionist tried to charge us full rates for a room originally booked at a lower corporate rate. Also worth noting the hotel is not centrally located, with the nearest coffee shop on St Swithin street a 15-20 minute walk away and Aberdeen town center is at least 20-25 minutes walk away. Should have stayed at the Marriott instead.

Room tip: Noise at night, poor service, not central
Date of stay: July 2023
Trip type: Travelled on business
1  Thank MrsMaisel-London
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin Brown, General Manager at Malmaison Aberdeen, responded to this reviewResponded 31 July 2023

Dear MrsMaisel-London,
We are concerned about your post, please email receptionmgr.aberdeen@malmaison.com with more details.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2023 via mobile

Been a lot now and will always go back for sure !! Always have a lovely cocktail in the bar first , then head through for dinner , had the lovely experience of the chefs table was amazing!!! Food was excellent and the service from Rachel and Ella was fantastic made our night x fab place would thoroughly recommend x

Room tip: Always accommodating
Date of stay: July 2023
Trip type: Travelled with family
Thank Dawn M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin Brown, General Manager at Malmaison Aberdeen, responded to this reviewResponded 31 July 2023

Hi Dawn M,
Thank you for taking the time to leave a 5-star review. We are delighted that you enjoyed your recent visit to our bar & grill. We will pass on your lovely words to the team. Hope you see you again soon.
Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2023

Really good pedicure. Great conversation. Had a lovely experience and will be back. Last minute booking for me and my sister. Can definitely recommend. Good atmosphere, felt very comfortable and looked after.

Date of stay: July 2023
Trip type: Travelled with family
Thank Queen S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin Brown, General Manager at Malmaison Aberdeen, responded to this reviewResponded 31 July 2023

Hi 519,
Thank you for taking the time to leave a 5-star review. We are delighted that you enjoyed your recent visit to our spa, we will pass on your lovely words to the team.
Kind Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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