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“So disappointing. Never go back ”
Review of Zen

Zen
Ranked #230 of 1,195 Restaurants in Belfast
Cuisines: Japanese
More restaurant details
Restaurant details
Good for: Groups, Romantic, Special Occasion Dining
Dining options: Breakfast, After-hours, Dinner, Lunch, Reservations
Reviewed 6 April 2018 via mobile

I booked for a special family night out for a group of 11 on Wednesday 4 April. We were excited about going to Zen as we’ve been before few years ago and only the week before I’d enjoyed a meal at the st Anne’s square restaurant. What a disappointment! The food was at best bland. We spent £191 for main courses only and to be frank I felt mugged!
The prawns in coconut cream tasted like Campbell’s soup! The tempura dishes were completely dried out and a sizzling teriyaki satay chicken didn’t sizzle and came with a thick jam like substance slathered on top in a congealed mess. Rice was additional to the main course price which made the meal more expensive than top belfast restaurants.
The toilets were shabby. Very few people in the restaurant so maybe word has got out already. I for one won’t be back.

3  Thank Gemma G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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50 - 54 of 863 reviews

Reviewed 31 March 2018 via mobile

Zen is by now a Belfast institution but I hadn't been in ages and this time we brought children and a student cousin. They loved the drama of the place and there was such variety it was easy to find something for everyone. Possibly best sushi in Belfast? Service wonderful.

Thank ClaireGrimes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2018 via mobile

I absolutely love Zen! I come here every few months with a group of friends and we always receive the best service! The cocktail selection is great as is the dinner menu. Staff are always willing to help and take the whole experience to the next level. The selection of Japanese food to excellent and I would recommend choosing one of the set menus for 2people. You can go wrong. Love it here

Thank Kerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2018

Chose Zen based on our love of Japanese food. Arrived in good time for our pre-booked table which we were advised wasn't ready. Waited at noisy, crammed bar and after half an hour and some prompting we were eventually shown to our table. Over the next twenty five minutes we waited for our order to be taken. We twice asked to order drinks but with no success. We watched stressed staff running around with uninspiring looking dishes and just short of an hour after arriving decided to cut our losses and leave. At no point did anyone say sorry or apologise for the delay or lack of service. We asked to speak to a manager on the way out to give our feedback and whilst we still weren't offered the courtesy of an apology the excuse given was that the staff are all under incredible pressure. The place just seemed very badly managed and not in the least concerned about offering good food and customer service.

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5  Thank idagaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2018 via mobile

Visited last night with my husband. Meal beautiful but disappointed the Manager would not honour the current promotion of £10 token for every £40 spent (tokens to be used by 31.08.18). Our bill was £83 but because we used a gift voucher to pay £50, the manager said we were actually only spending £33!! The fact that £50 was already paid for the gift voucher didn’t seem to register with him. After much discussion he agreed reluctantly to give the tokens. Left the restaurant disappointed in his approach

2  Thank Margaret M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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