My partner and I have stayed here twice over the past 12 months and we have loved it each time.
There are two types of room and we’ve been lucky to stay in one of the older type rooms and one of the newer art deco styles rooms and they are both excellent but we would have to give the ‘win’ to the newer art deco styled rooms.
The art deco room was huge with a massive luxury bed, 2 piece suite and flatscreen TV area and a huge bathroom with a walk in shower (with accompanying marble bench!) and huge bath.
I’m aware that I’m using the word ‘huge’ an awful lot but that’s simply because it was.
My girlfriend loved it even more because it had an old style actress make up/vanity area that was lit up by surrounding bulbs around the mirror.
And the wardrobes? Yep, you’ve guessed it – huge.
The older style original rooms are beautifully decorated and have a more 19th Century feeling and we loved it as well but it was smaller and didn’t feel quite as decadent or luxurious.
Ironically, the older style room cost more than the art deco styles room to stay in for the night.
The outside hot tub area is brilliant with a great view but I couldn’t tell you what the gym was like because we didn’t visit the gym; we were treating ourselves and didn’t want to ruin it by looking at people that refuse to ‘switch off’ when they’re away for the night and instead of going out and enjoying themselves, prefer to spend it on a treadmill.
The hotel bar is amazing – the amount of cocktails on offer will please anyone and yes, they are expensive but you get free nibbles all night and table service, you’re never left looking around to get someone’s attention to order a drink. The cocktails themselves are fantastic and really well made.
The jazz bar, Bert’s, is again very nice and rather than relaxing like the hotel bar, is more about chilling out and having some fun – again, expensive but you get what you pay for so it’s worth it.
But what makes a 5* Hotel a 5* star hotel? That’s right – the service.
A room could be the best room in the world but without staff delivering a quality service, it’s ruined.
Luckily the staff in the Merchant are outstanding and are trained to an excellent level of customer service and we couldn’t have asked to be treated better on both occasions that we stayed.
They were friendly, attentive and took an interest.
On one occasion in the hotel bar, one of our cocktails was around 8 minutes in arriving due to the bar being busy and there was no charge for it – don’t know if this is a rule for paying guests but we tried moving seats to fool them again but it didn’t work!
We didn’t eat in the hotel so can’t comment on the food I’m afraid and we didn’t eat there simply because there are 5 or 6 top quality places to eat surrounding the hotel and plenty of bars.
Overall, for a treat and something with a touch of class we can’t think of anywhere better in Belfast or the surrounding area and it will remain one of our favourite places.
Hope this helps give you guys a bit more information about the place – my girlfriend posted a review as well and posted up the pics we took so won’t bother reposting these.
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- Also Known As:
- Merchant Hotel Belfast, Northern Ireland