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“Unplanned early morning wake up call!”

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Crowne Plaza Belfast
Ranked #15 of 44 Hotels in Belfast
Certificate of Excellence
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Unplanned early morning wake up call!”
Reviewed 7 February 2012

I stayed at the Ramada hotel as I was seeing my boyfriend who lives in the area (we treated ourselves to a night in the hotel. The room was spacious and clean and the bed comfortable. Because we were tired and just wanted to chill out we chose to have room service that evening and had the most amazing indian food - quite unexpected for Room Service cuisine! We were on the ground floor but didn't experience too much noise from other guests.

Our only gripe was being woken up with a start at 0650 with wake up call that was not intended for us! The next morning I cheekily asked if I could check out at 1.30pm and this was no problem and no additional charge was made.

One random comment would be that there seems to be an awful lot of jewellry sale channels on the tv - not sure if that is peculiar to Northern Ireland! Maybe they need to add a bit more variety to what is on the TV. All in all a nice hotel with friendly staff - I would recommend it and would be happy to stay there again.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank SarahVJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
djwp220467, Front Office Manager at Crowne Plaza Belfast, responded to this review, 29 February 2012
Dear SarahVJ,

Thank you for taking the time to post your comments following your recent stay with us @ the Ramada Plaza, Belfast

We appreciate all comments, positive & negative which aid us with our ongoing training.

I have forwarded your kind comments regarding the quality of your Room Service to our Executive Head Chef.

Our internal IT Department investigated your unscheduled early morning call, which has since been rectified, this was due to a telephone interface computer loosing it connection with the main hotel server.

Our televisions channels work or the "FreeView" network & at certain times of the day seems to be "overloaded" with sales channels, our Directors are currently looking at alternative options.

We hope to see you in Belfast in the near future.


Regards,


All @ the Ramada Plaza, Belfast.
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Traveller tips help you choose the right room.   Room tips (189)
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English first
Milton Keynes, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 February 2012

We had booked the Ramada for a 4 night stay for the wedding of our daughter. As we travelled from london the wedding dresses had to b packed in cases,and when we arrived the were very creased. We asked the receptionist if they had a dry cleaning service. he said yes and he would ring them 1st thing in the morning. After the dress was taken, because he saw that the bride to b was very upset,he tried his best to get the dress back the same day. even tho this was not possible it came back the next day and was fine. throuhout r stay all the staff were very friendly and nothing was too much trouble. the bedrooms were lovely and spacious,the food was excellent and i would recommend this hotel as the best we have ever stayed in. I would like to thank reception team,waiting team,bar staff and especially Roshin,the wedding planner and all her staff for making the wedding run so smoothly.

Room Tip: all the rooms are lovelyand would recommend any
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  • Stayed January 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank Kev N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
djwp220467, Front Office Manager at Crowne Plaza Belfast, responded to this review, 5 February 2012
Dear Newman Family,

The entire "Team" @ the Ramada Plaza, Belfast appreciate you taking the time to post your review following your recent stay with us for your daughters wedding.

We are all delighted that your entire stay was everything you expected it should be.

We aim to go that "bit extra" to ensure our guests have a stress free stay.

We hope to see you all again.

Regards,


The Team @ the Ramada Plaza, Belfast
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Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 January 2012

Purchased a 1 night stay 28th Jan 2012 (£55 with evening meal and breakfast) as a quiet break with my wife as we have had very few full nights sleep due to 2 1/2 yr old twins. Unfortunately we did not get the quiet break due to a wedding reception and associated noise into the night. The 3 course evening meal was fine, but we were disappointed with the limited menu (especially when the A4 single page was presented to us in full view of other diners, letting them know we were the cheap-skates :-(...). My wife had to crawl on her hands and knees under a table to plug in the hairdryer due to the plug being fed thru the drawer in the table. I had man-handle the fridge out of its housing in order to switch it on, luckily I had booked a massage to sort my injured back out. The pool, sauna and jacuzzi closed at 5.30 - so again very restrictive, but since the free swim came at a price £7 (to purchase a swimming cap), it didn't matter - we didn't use the pool. The breakfast was ok, but the catering hadn't been judged correctly...we (like many others) had to eat our breakfast in installments because bacon, mushrooms, eggs etc were never available collectively.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Will J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
djwp220467, Front Office Manager at Crowne Plaza Belfast, responded to this review, 1 February 2012
Dear Mr Johnston,

Thank you for posting your review following your recent stay with us over the weekend.

Can I apologise for the noise caused to you & your wife during your visit, we endeavour to allocate all our wedding guests to a certain area within the hotel. We had a number of non-wedding guests staying for a number of nights who seemed to have let their hair down on the last night who fairly close to your room.

I have forwarded your concerns regarding the menu presentation & breakfast to our Restaurant Manager & Executive Head Chef respectively.

Our guests have complimentary use of LA-Fitness, pool & gym, the hours of access is limited due to their opening hours and as it is a private members pool it is they that dictate that a swimming cap is required.

I hope you will Ramada Plaza, Belfast once again & please do not hesitate to contact me directly.


Regards,


David JW Pollock
Front of House Manager
Ramada Plaza, Belfast.
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Wexford, Wexford, Ireland
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 January 2012

1 night stay on this occasion for concert.
On arrival "David" reception went out of his way to provide a warm welcome, sound local knowledge & excellent recommendation for "teen" shopping in Belfast with secure parking.
The restaurant manager was another individual who took his role seriously and enhanced a delightful dining experience.
Overall each and every member of staff went the extra mile to make the stay memorable, location, actual venue and surroundings superb.
Will certainly be back - being part of the "Wyndham Reward" scheme just an added bonus.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ais E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
djwp220467, Front Office Manager at Crowne Plaza Belfast, responded to this review, 1 February 2012
Dear Ais E,

Thank you for taking the time to post your "extremely" positive review following your families recent stay with us @ the Ramada Plaza, Belfast.

The Ramada Team are delighted with your comments as we use forums like "tripadvisor" to bench mark our standards & service.

We look forward to welcoming you back to the Ramada Plaza, Belfast an being a Wyndham member we will endeavour to upgrade you were possible.

Please do not hesitate to contact me directly when you would like to revisit the hotel.


Regards,



David JW Pollock & the whole Ramada Plaza, Belfast Team,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisburn, United Kingdom
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 January 2012

hotel is in a quiet location a short drive from belfast city centre
modern and welcoming reception. reception staff are very helpful.
hotel seems to be very popular with business travellers.

room was ideal for a family with 2 large beds. i've read other reviews about this hotel in which they complained about the family room, but the room was exactly as i had been expecting and ideal for a family of four. interconnecting rooms also available.
the room was clean and tidy. bathroom was modern.

the restaurant was modern and comfortable. the 3 course meal (included in the family deal) was very tasty and even the kids were provided with 3 courses. staff in restaurant were very attentive and helpful. the breakfast was also good.

only issue was that we tried to go swimming at 5pm, but were refused as kids are not allowed in the pool after 5pm. remember to bring swim caps as not allowed in pool without them.

overall i would definitely recommend this hotel.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank claire418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
djwp220467, Front Office Manager at Crowne Plaza Belfast, responded to this review, 1 February 2012
Dear Claire418,

We appreciate you taking the time to post your "would recommend" comments following your recent stay with us @ the Ramada Plaza, Belfast.

We are all delighted that your family enjoyed our facilities.

We are however restricted in access to LA-Fitness as it is a private members pool we must adhere to their timings & restrictions.

We hope you & your family will revisit the hotel in the near future.



Regards,


The Ramada Plaza, Belfast Team
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Additional Information about Crowne Plaza Belfast

Property: Crowne Plaza Belfast
Address: 117 Milltown Road, Belfast BT8 7XP, Northern Ireland (Formerly Plaza Hotel Belfast)
Phone Number:
Region: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Belfast
#12 Luxury Hotel in Belfast
#12 Family Hotel in Belfast
#16 Romantic Hotel in Belfast
Price range (per night): $163 - $283
Hotel Class:4 star — Crowne Plaza Belfast 4*
Number of rooms: 120
Official Description (provided by the hotel):
Situated amidst the picturesque Lagan Valley Regional Park, the 4* Plaza Hotel Belfast Shaw's Bridge is your perfect choice for rest and relaxation. Just 10 minutes' drive from Belfast City Centre, the hotel boasts 120 luxurious bedrooms, The Green Room Restaurant and The River Bar onsite, free Wi-Fi and complimentary car parking. ... more   less 
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Also Known As:
Ramada Plaza, Belfast Hotel Belfast
Ramada Belfast
Belfast Ramada
Crowne Plaza Belfast Northern Ireland

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