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HIExpress.com
AU$189
Fully refundable before Sat, 1 June
Breakfast included
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Vacation38384884922

Pleasant surprise

5.0 of 5 bubblesReviewed 14 Apr 2024
What a pleasant surprise, I did not expect it to be so good. We stayed 4 nights and can't praise the staff enough for their warm welcome, clean and comfortable rooms, great breakfast and especially the combination of soft & firm pillows, the bed was really comfortable. I would definitely stay there again.
Date of stay: April 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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General Manager, Owner at Holiday Inn Express Newport, an IHG Hotel, responded to this review
Responded 15 Apr 2024
Wow, 5-stars! Thanks so much, Vacation38384884922. We're thrilled to hear you had a pleasant stay. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. Making sure you have a clean and comfortable room is our housekeeping teams' top priority. We hope to see you again and All the best, Jamie - Hotel Operations Manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (844)
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4 - 9 of 844 reviews
Reviewed 4 March 2024

We stayed here for 1 night and absolutely loved the hotel. Easy location to find just off the M4. Loads of parking and you just put your registration in at reception. The hotel is very clean, spacious and well kept. There is a gentleman on reception who is so friendly and couldn't do enough for you. The rooms are excellent and absolutely immaculate and the beds while not massive are extremely comfortable. The breakfast is included and there is plenty of choices including cereals, pastries and hot breakfast items. Lovely bar to have a drink as well.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Markyd1983
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Holiday Inn Express Newport, an IHG Hotel, responded to this reviewResponded 4 March 2024

We appreciate your kind words, Markdyd.

We're glad we were able to meet your expectations! We look forward to welcoming you back.

All the best, Philippa - Hotel Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2023 via mobile

Comfortable stay. 3rd time staying here. Beds comfy and clean. Great shower/toilet facilties.Friendly helpfull staff. Breakfast missing hashbrowns and mushrooms. Would of completed it for us. Check in and checkout easy. Good location just off of M4. Very quiet location too.

Room tip: Parking is free just make sure you validate at check in.
Date of stay: December 2023
Trip type: Travelled with family
Thank l0nd0nbeth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Holiday Inn Express Newport, an IHG Hotel, responded to this reviewResponded 29 December 2023

l0nd0nbeth, thanks for your lovely review.

We're glad everything was spot on, from the service to the check-in experience.

Take care!
Philippa - Hotel Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2023 via mobile

We stayed for a night, they gave us free toothpaste as we forgot ours, lovely and warm, beds comfortable, tea and coffee and toiletries in room, if staying longer not having much wardrobe space may be difficult, breakfast was tasty, but no hash browns, mushrooms or vegetarian sausages unfortunately. Overall great service though.

Date of stay: December 2023
Trip type: Travelled with family
Thank 40lulu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Owner at Holiday Inn Express Newport, an IHG Hotel, responded to this reviewResponded 12 December 2023

Thank you for the review and feedback, we appreciate you taking the time to do so!

It's great to hear that you found our location to be lovely and warm.

Vegetarian sausages are available upon request if you ask at reception the night before or during the breakfast service but please allow 10-15 minutes for preparation!

We hope to welcome you back with us again soon,

All the best,

Phillipa - Hotel Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2023

So much better than I had been expecting! My previous experience of a Holiday Inn Express had been pretty dismal so my expectations were low. However the open plan reception / lounge / bar leading t the restaurant area were all bright, modern and slightly Nordic in stye. Clean design, nice furniture and lighting. Lovely and very helpful staff especially given my very fussy tastes when it comes to eating. Breakfast is a buffet of English, croissants, fruit, cereals. yoghurt, breads and accompaniments plus juices and hot beverages. Tables were cleared promptly. The dinner menu is somewhat pub style but decent portions and although a limited choice of wines they were good. The room are also quite stylish with clever lighting and design features. Choice of pillows, Twinings tea bags no less and Bayliss and Harding toiletries. Also liked they have baskets of milk pods, sugar etc to top up your in-room tea / coffee. Overall not a bad place for a short business stay.

Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Sue149
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Holiday Inn Express Newport, an IHG Hotel, responded to this reviewResponded 31 October 2023

Sue, thanks so much for your kind words!

The team is thrilled to receive such a great rating!
We appreciate your kind words about our team. We'll let them know how satisfied you were with their service. We hope your next stay is just around the corner.


All the best, Philippa - Hotel Operations Manager

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Reviewed 26 October 2023

Having been in Swansea we decided to spend an extra night away on the way home. We were greeted well on Reception which was quiet at the time but things soon got busier as arrivals poured in. Despite the heavy workload the staff were never too busy to deal with any extra requests e.g. extra pillows ,and the on site food was also tasty and filling. We were well looked after by all the staff, especially the Team Leader (whose name sadly escapes me). Another hotel to place on our potential revisiting list.

Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank DRW0609
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Owner at Holiday Inn Express Newport, an IHG Hotel, responded to this reviewResponded 26 October 2023

Thank you very much for the review and feedback! We really appreciate it and can't wait to hopefully welcome you back with us again soon.

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