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“Tired & Grubby”

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Innkeeper's Lodge, Cardiff
Ranked #38 of 74 Hotels in Cardiff
Reviewed 4 September 2016

We booked last minute and the only room left was a triple room. The location, free parking, excellent breakfast and the lovely staff are the reason this hotel gets an 'average' and not a 'poor'. We were in room 1 - The room was very tired and dated and like a sauna. There was no aircon or fan in the room and even with both the windows open the maximum of 4 inches there was just no air at all. Unfortunately, to make matters worse, the kitchens extractor fan was below our window and as well as the really loud hum that went on and off all day & night we also got the smells drifting into the room through the open window. The bed was really old and uncomfortable with springs poking up which coupled with the fan outside meant that we didn't get a very good nights sleep at all. There was no bedside lamp, meaning you had to get up and walk across the room in the dark after turning the light off - this is not a major problem until you stand on the broken doorstop, which has no rubber stopper and is just a very sharp piece of metal!! The bathroom was really big, but the bath was old, small and dirty as was the hand basin. There was a really cheap shower curtain and the most poorly placed soap dispenser (with very sharp corners) I have ever come across. The shower over the bath looked quite new, but the water pressure was awful. As I previously said, the staff were lovely both in the hotel & bar. The free parking was essential as there is street parking in the area but its constantly full. Location is great - a 10 minute walk through a lovely park and you are at the castle. We paid for a full English breakfast which was cooked to order and was really good, but the continental selection was OK too. I would have written this review 2 days ago (before we left the hotel) but the internet was so slow that I would never have finished it!!
If room 1 was redesigned with a new bed, new bathroom, some soundproofing and a few mod-cons then I would happily stay here again.

Room Tip: Room 1 is not a good room (especially if the weather is good!)
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  • Stayed: August 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank 68sf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Guest Relations Manager at Innkeeper's Lodge, Cardiff, responded to this reviewResponded 7 September 2016

Thanks for your review. We’re really sorry to hear you had a poor experience when you visited. Your feedback is really important to us and we’ll make sure the team sees your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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42 - 46 of 230 reviews

Reviewed 29 August 2016

Very nice hotel, very clean. Convienient for Swalec stadium and town centre. Situated on quiet tree lined road near castle and river. Continental breakfast was good, lots of choice and additional full english was excellent value at £2.99. Traveling alone i ate in the pub below each evening with a good choice of pubgrub menu. My only complaint would be the very small bathroom, very little room in the shower. Overall though a very good hotel with good value for money. I would definatly stay here again

  • Stayed: August 2016, travelled solo
    • Location
    • Rooms
    • Service
Thank SussexGilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Guest Relations Manager at Innkeeper's Lodge, Cardiff, responded to this reviewResponded 3 September 2016

Thanks for your feedback on your visit. We’re really glad you enjoyed it and we hope to welcome you back soon.

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Reviewed 16 August 2016

As a visually impaired, disabled person, I was initially disappointed that there is no lift. The staff made sure this was never a problem. taking wonderful care of me. Despite the low price, my single room was spacious and airy, everwhere spotlesslely clean, the continenntal breakfast (I don't eat cooked) the best of the three hotels I stayed in -the other two being 5* luxury at 4/5 times the cost. The food in the bar/pub attached was also excellent & good value. I highly recommend the Innkekeper's Lodge to all but the totally wheel-chair-bound.

Room Tip: I saw only my room - a spacious single with no attempt to make it a meagre doujble
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  • Stayed: August 2016, travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank E5860FAmary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Guest Relations Manager at Innkeeper's Lodge, Cardiff, responded to this reviewResponded 17 August 2016

It’s great to hear you enjoyed your experience with us. Thanks so much for sharing your feedback.

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Reviewed 8 August 2016

Lovely little hotel, rooms were really good size, lovely beds, bathroom definitely needs updating and pressure in a shower not great but lovely and clean. We used booking.com and asked for early check-ins which we werent allowed to get- only found out when we arrived which was a bit annoying as otherwise we wouldnt bother travelling that early.Also its said Bed and breakfast but only included continental and had to pay extra for fry up, i guess our mistake for not reading small print.
Great location, would definitely book again if staying in Cardiff. Great value for money.

  • Stayed: June 2016, travelled with friends
    • Value
    • Rooms
    • Service
Thank deelici0usdee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Guest Relations Manager at Innkeeper's Lodge, Cardiff, responded to this reviewResponded 10 August 2016

It’s great to hear you enjoyed your experience with us. Thanks so much for sharing your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2016

Ideally located for the city centre with private off-street parking. All staff were welcoming & friendly. We were accomodated in a lovely big room with a large bathroom, our only slight niggle was that the shower could have been more powerful but that is purely a personal preference. The price included continental breakfast of which there was plenty of choice and there is the option to purchase a range of cooked breakfasts all at very reasonable prices. We had a meal in the adjoining pub which was lovely and again very reasonably priced. We would recommend this hotel and have already rebooked for our next visit to Cardiff in november.

  • Stayed: August 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Amanda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Guest Relations Manager at Innkeeper's Lodge, Cardiff, responded to this reviewResponded 7 August 2016

We’re glad you enjoyed your visit, thanks so much for taking the time to leave us your feedback. We hope to welcome you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Innkeeper's Lodge, Cardiff

Address: 75-77 Cathedral Road, Cardiff CF11 9PG, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant
Hotel Style:
#13 Luxury Hotel in Cardiff
#20 Romantic Hotel in Cardiff
Price Range: $83 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Innkeeper's Lodge, Cardiff 4*
Number of rooms: 17
Official Description (provided by the hotel):
If you're looking for hotels in Cardiff, our lodge offers budget accommodation close to the heart of the city. So whether you're here for business or pleasure, you'll be near enough to all the action, yet happily away from the hustle and bustle. The Millennium Stadium is just a 15-minute walk away, as is Cardiff Arms Park, and attractions such as Cardiff Castle and Cardiff Bay are also within easy reach. While you're sightseeing, how about stepping into the future - or the past - by visiting the Dr Who Experience? Of course, you won't need a Tardis to get to us because the M4 is on the doorstep, and excellent rail and plane connections are just a taxi-ride away. As for the lodge itself, our classic Victorian building was once a rich man's townhouse. Today it's anything but expensive to stay here. With a comfy bed and a cool pint or plate of hearty pub-food available in the pub downstairs, you'll find it offers a great-value base for exploring the Welsh capital. ... more   less 
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Also Known As:
Beverley Hotel Cardiff
Innkeeper's Lodge, Cardiff Wales

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