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Reviews (2,538)
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All reviewsstainless steellovely hotelspa packagepubs and clubssteam roommini barjunior suitehuge bedhotel barcentral locationearly hoursquiet roomafternoon teasaturday nightreception staffstayed here for one nightcar parking
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69 - 74 of 2,538 reviews
Reviewed 6 April 2018 via mobile

Myself and a colleague visited Park Plaza for a business lunch and sampled the express lunch menu, simple food done well. The service was fast and friendly on a very busy day. Afternoon tea looks lovely

Stayed: February 2018, travelled on business
Thank KEVINGCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

We visited Park Plaza around a year ago for afternoon tea and the service wasn’t quite as expected. However, after writing to the hotel they were keen to put things right for us.

In our rooms this time they put some lovely complimentary gestures....which really go a LONG LONG way, it was REALLY appreciated!

The rooms were perfect and the lobby, bar and restaurant were all very pleasant. Breakfast was great and the staff were fantastic. A special mention to the Scottish night staff member in the lobby, he was so helpful.

Our only criticism, we had a wheelchair user and there is no dropped kerb outside the hotel so we had to load and unload about 100m up the road to get the wheelchair in and out which wasn’t convenient.

Great location, nice and central. Would definitely come back. Thank you.

Stayed: April 2018, travelled with friends
1  Thank Sionih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel B, Front Office Manager at Park Plaza Cardiff, responded to this reviewResponded 7 April 2018

Dear Sionih,

Thank you for your 5 star review!

It was great to read that we turned thing round and you had a fantastic return visit.

We look forward to welcoming you back in the future.

Kind regards,

Daniel Bell
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

This is my second stay at this hotel, it is in a central location with a short walk to shops and restaurants,when we arrived we had been upgraded to a king room which had a nice view of the museum,it was roomy and really clean.would definitely stay again and also recommend it.

Room Tip: Nice king room,big and clean.
Stayed: April 2018, travelled as a couple
Review collected in partnership with this hotel
Thank lesprit2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel B, Front Office Manager at Park Plaza Cardiff, responded to this reviewResponded 7 April 2018

Dear guest,

Thank you for your review.

It was great to read that you loved your central location and you would recommend us.

We look forward to welcoming you back for a third stay soon.

Kind regards,

Daniel Bell
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

Very good staff, nice and friendly atmosphere, what you would want and more! Staff go above and beyond and would recommend. This place really is an asset to wales so I would like to thank the company all for it

Stayed: January 2018
Thank johntempsy77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel B, Front Office Manager at Park Plaza Cardiff, responded to this reviewResponded 3 April 2018

Dear John,

Thank you for your review of the hotel.

It was fantastic to read your kind comments and just how much you enjoyed your stay.

We look forward to welcoming you back soon.

Kind regards,

Daniel Bell
Front Office Manager

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Reviewed 3 April 2018 via mobile

My partner booked a stay here as a surprise. I am currently eight months pregnant so his plan was rest, relaxation, good food, baby planning and we got exactly that. We were welcomed in reception by Dan who was polite and informative, a high standard followed by every staff member we encountered thereafter.

We went for a walk in the surrounding area before relaxing in our spacious and quiet room on the first floor. We had an executive room overlooking the City Hall / museum area, we would book a room of this nature again as the extra space, seating area and general quiet is worth it.

We used the leisure facilities and both enjoyed a relaxing swim, my partner the steam room. The changing rooms were clean, pool warm and spacious enough.

We had drinks / dinner in the bar area and had table service. We were welcomed and orders taken very quickly. The food was fabulous; halloumi and vegetable burger and fish pie. Both were big portions, well priced and very enjoyable. We would go back for the food and bar alone. We don’t name of the man who served us, but he was polite and very friendly.

Unfortunately despite having a room only on one side of us, we got stuck with ignorant neighbours. Shouting, music blaring at 1.40am which isn’t ideal for anyone. The reception staff were upstairs within what felt like seconds after my grumpy call to them, having been woken again by our neighbours. This did mean broken sleep for us, as a result we were both tired the next day but that is not the hotels fault.

Overall, a lovely hotel with staff who are a credit to the place. We live in Cardiff and have never stayed in a hotel in town before so have no basis of comparison, but we plan to return and use the Spa and have some treatments as they seemed very well priced.

Stayed: April 2018, travelled as a couple
2  Thank Chibby8481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel B, Front Office Manager at Park Plaza Cardiff, responded to this reviewResponded 3 April 2018

Dear Chibby,

Thank you for your in depth review of the hotel.

I was delighted to read just how much you enjoyed your stay, your meal and the pool area.

I was sorry to read of your disturbance during your night. As soon as we are made aware of any disturbances our 24 hour reception team will deal with the issue in hand. They also do floor checks during the night to ensure safety of our guests and check noise levels.

Thank you again for leaving your feedback and we look forward to welcoming you back to the hotel with a new member of the family.

Kind regards,

Daniel Bell
Front Office Manager



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