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hfffoman
Surrey, United Kingdom

Mostly good

4.0 of 5 bubblesReviewed 4 weeks ago
The hotel is comfortable with a small but good quality room with ensuite toilet and shower. The room has instant tea and coffee. The room make-up was really excellent and I hope the hotel will give credit to whoever does this tough job. Reception staff were equally deserving of credit. Breakfast was ok but below the standard I would expect for a 4-star hotel (very limited fruit salad, croissants not fresh). Parking is limited but I got a place (I think the last one) arriving at 6.00 pm on a Friday. They charge £25 per day. Location is excellent.
Date of stay: June 2024
Trip type: Travelled on business
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David Lecoq, Guest Services / Front Office at Leonardo Hotel Cardiff, responded to this review
Responded 4 weeks ago
Dear hffoman,
thank you very much for this detailed review. We will take on board this constructive feedback and hope to achieve a 5* next time. Wishing you all the best.
Kind regards.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,012)
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Reviewed 13 June 2024

I had the pleasure of attending an event at this Hotel (Leonardo Cardiff) , The facilities are first class and the staff are very accommodating. On site parking 50+ spaces i attended for 4 days and always managed to park. Special thanks to David (Management Team) and also Joanna (front of house) for their extra care and attention to detail along with their professionalism , nothing was too much trouble. Many thanks

Date of stay: June 2024
Trip type: Travelled on business
Thank Passenger66013971366
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Lecoq, Guest Services / Front Office at Leonardo Hotel Cardiff, responded to this reviewResponded 5 weeks ago

Dear Jonathan,
it was a pleasure of welcoming you in our hotel hotel for 4 days. I am looking forward to seeing you soon.
Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2024

We have truly enjoyed staying at this Hotel, Leonardo Cardiff. The room was really nice, clean, spacious and comfortable. The staff have been absolutely brilliant and no better than JOANNA at reception who has been truly wonderful and we cannot praise her enough. She is an exemplar of highest customer service and a credit to this hotel.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Stephanie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Lecoq, Guest Services / Front Office at Leonardo Hotel Cardiff, responded to this reviewResponded 8 June 2024

Dear Stephanie,
thank you very for your 5*. Joanna is working with us since only 2 months but I agree with you: "She is an exemplar of highest customer service and a credit to this hotel". I am looking forward to seeing you soon.
Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2024

Create location for Cardiff City Centre.
Friendly, helpful staff. Easy check-in beforehand, on-line.
Clean rooms with just about everything you need.
Hit and miss with the breakfast, one day not great, the next pretty good.
Very pricey bar!
Overall though, a very enjoyable stay.

Room tip: NCP Car Park, Dumfries Place, St Andrews Lane is easiest for parking. 5 mins away and cheaper then the hotel.
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gareth C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Lecoq, Guest Services / Front Office at Leonardo Hotel Cardiff, responded to this reviewResponded 6 June 2024

Dear Gareth,
it was a pleasure of welcoming you in our hotel and I am looking forward to seeing you soon.
Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2024

Well positioned just off Cardiff's Main City Centre Shopping area, the Leonardo is a good hotel for a city stay.

I have stayed here previously on business but this time the room (336) was fantastic and the staff (Joanna in particular) could not do enough to help.

The breakfast is a buffet however this is all contained in an area that is too small for the scope of offer and easily gets crowded. This is also the main route to some of the dining tables so it can get very friendly/congested. The hotel caters for touring holiday parties so when 50 guests descend to breakfast together....

While the In Room TV is 'Smart' the ability for guests to cast to this was disabled. While not needed for my stay, guests staying more than 1 night may want to address with the reception staff if this is needed for Netflix.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jags_On_Tour
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Experience team , Other at Leonardo Hotel Cardiff, responded to this reviewResponded 5 June 2024

Good morning Jags_On_Tour,

Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better.

I am delighted to read that you found our location to be rather close to your desired destinations. Hopefully you had a blast enjoying what it can offer. We are also delighted that you enjoyed the treatment you received from our staff. We take great pride on our customer service skills and we really appreciate this positive feedback.

I am however very sorry to hear that some aspects of your stay did not meet your expectations. Please accept my sincerest apologies. Your concerns will be directed to the management team who'll look at making any possible improvements in our service, which truly is so important to us.

We hope to welcome you back again soon!
Kind regards
Aksel
Customer Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2024

I was so excited for my visit to Cardiff. My goodness me, the nightlife, shopping, food and culture was absolutely amazing. All complimented by staying in this wonderful hotel. Thanks to Matilda and all the staff for making me feel welcome. The room was exquisite with excellent air conditioning and facilities. I felt so comfortable there. I would definitely be up for staying there again. Oh and that buffet breakfast was simply divine.

Date of stay: May 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank daveLH1993
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Lecoq, Guest Services / Front Office at Leonardo Hotel Cardiff, responded to this reviewResponded 31 May 2024

Dear Dave,
it was a pleasure of welcoming you in our hotel. I am so looking forward to seeing you next time you are in Cardiff.
Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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