We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
rita715
Birmingham, United Kingdom

3 star

3.0 of 5 bubblesReviewed 20 Oct 2021
We went to Cardiff to spend our anniversary weekend in June. It wasn't the nicest room and the car park wasn't great. Breakfast wasn't worth the money we paid as it was in a bag left outside our room which we were not aware of prior to booking breakfast (maybe this was because it was during COVID so the restaurant wasn't open).

On the plus side, the location of the hotel was good.
Date of stay: June 2021
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Experience, Other at Leonardo Hotel Cardiff, responded to this review
Responded 21 Oct 2021
Good Morning rita715,

Thank you very much for your review and for choosing to stay with us, we are happy to know that you enjoyed our hotel’s location.

Meanwhile, we are really sorry to hear that some other aspects of your stay didn’t reach the same high standard.

In regards to the breakfast, unfortunately, we were unable to provide a restaurant breakfast service due to the impact of the pandemic on staffing, faced with supply chain issues which continues to present challenges for the hospitality industry.
We understand this is disappointing for some of our guests but this was a temporary measure and we are now pleased to confirm that we are providing a full buffet English breakfast!

We look forward to welcoming you back shortly to enjoy our amazing breakfasts and everything else that our property has to offer!

Kind Regards,
Melisa
Customer Experience Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
AU$154
  • Hotels.com
  • Booking.com
  • Expedia.com
    AU$154
0.2 km from Leonardo Hotel Cardiff
Free Wifi
Restaurant
AU$71
  • Booking.com
  • Hotels.com
  • Vio.com
0.5 km from Leonardo Hotel Cardiff
Free Wifi
AU$175
  • Hotels.com
  • Booking.com
  • Expedia.com
    AU$175
0.6 km from Leonardo Hotel Cardiff
Free Wifi
Restaurant
Exterior
AU$236
  • Booking.com
  • Hotels.com
  • Algotels
0.3 km from Leonardo Hotel Cardiff
Pool
Restaurant
Exterior view
AU$139
  • Booking.com
  • Expedia.com
    AU$125
  • Hotels.com
0.5 km from Leonardo Hotel Cardiff
Free Wifi
Pool
AU$140
  • Booking.com
  • Hotels.com
  • Algotels
0.9 km from Leonardo Hotel Cardiff
Free Wifi
Pool
AU$241
  • Hotels.com
  • Booking.com
  • vocoHotels
    AU$241
2.6 km from Leonardo Hotel Cardiff
Free Wifi
Pool
Exterior
AU$74
  • Booking.com
  • Hotels.com
  • Algotels
0.8 km from Leonardo Hotel Cardiff
Free Wifi
Get rewarded with One Key
  • Travelodge
  • ZenHotels.com
    AU$90
  • Algotels
0.2 km from Leonardo Hotel Cardiff
Restaurant
Bar/Lounge
  • Hotels.com
  • Expedia.com
    AU$139
  • Vio.com
2.0 km from Leonardo Hotel Cardiff
Free Wifi
Restaurant
View more hotels in Cardiff
Reviews (3,015)
Filter reviews
3,015 results
Traveller rating
1,454
862
365
181
153
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,454
862
365
181
153
Show reviews that mention
All reviews car park city centre lovely hotel queen street excellent location quiet room business trip a lovely stay comfy bed jury castle ncp concert principality stadium rugby
Selected filters
Filter
Updating list...
297 - 302 of 3,015 reviews
Reviewed 16 October 2021

Stayed two nights on weekend, most enjoyable, and really quite surprised at how cheerful and helpful all the staff were at all times. Excellent breakfasts. Room all good with efficient aircon. The only minor issue was creaky floorboards here and there upstairs.

Date of stay: October 2021
    • Location
    • Cleanliness
    • Service
Thank Hugh F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Experience, Other at Leonardo Hotel Cardiff, responded to this reviewResponded 18 October 2021

Good Afternoon Hugh F,

Thank you very much for staying with us recently and for taking the time to leave a review, we are delighted to read that you found our breakfasts to be excellent, the room to be good with efficient Air Conditioning, and our staff to be cheerful and helpful throughout your stay!

It is amazing to know that you enjoyed your stay with us and we look forward to welcoming you back again soon!

Kind Regards,
Melisa
Customer Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2021 via mobile

A brilliant and perfect stay made excellent by the exceptional staff and impeccable service. EVERY member of staff from Ayesha through to the brilliant and friendly professional reception staff and everyone else whom contribute to the high quality service that they all provide are to be commended. Thanks to all of you for making our stay so comfortable and welcoming, we hope to see you all next year.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank Ian W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Experience, Other at Leonardo Hotel Cardiff, responded to this reviewResponded 7 October 2021

Good Afternoon Ian W,

Thank you for taking the time to review your stay. We are very delighted to read that you had a brilliant stay at the hotel, and that you found the staff professional and delivered impeccable service, as guest satisfaction is our top-most priority. We are very happy that you felt comfortable and welcomed throughout your stay.

We look forward to welcoming you back to Jurys Inns and Leonardo hotels in the future.

Kind Regards
Wendy
Customer Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2021 via mobile

Very convenient hotel for visiting Cardiff city centre, it is close to the train stations and high streets/shopping. Downside is rooms (even facing inner courtyard) can be noisy. Rooms also slightly outdated. However overall our stay was pleasant.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank dprieto22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Experience, Other at Leonardo Hotel Cardiff, responded to this reviewResponded 5 October 2021

Good Afternoon dprieto22,

Thank you for staying with us recently and thank you for leaving a review, we are very happy to read that you found our hotel’s location close to the city centre, transport stations and the main shopping streets to be really convenient!

We are sorry to learn though, that on this occasion the room was noisy. When you return, please contact the hotel in advance to request a room in a higher and quieter floor and we’ll do our best to accommodate.

We look forward to welcoming you back to Jurys Inns and Leonardo hotels in the near future.

Kind Regards,
Melisa
Customer Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2021

Wonderful staff, helpful and great all English breakfast was well needed after a night on the town.
My only concern was that certainly our room could do with a slight makeover, as it showed signs of wear and tear but at least it was clean.
Overall great two day stay and would use/recommend.

Room tip: Location is excellent for city amenities
Date of stay: October 2021
    • Location
    • Sleep Quality
    • Service
Thank alan o
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Experience, Other at Leonardo Hotel Cardiff, responded to this reviewResponded 5 October 2021

Good Afternoon B8018NIalano,

Many thanks for staying recently and thank you for taking the time to leave a review, we are delighted to hear that you found our staff to be wonderful and helpful, the room to be clean and our full English breakfast to be great after your night on the town!

We’ve shared your feedback in regards to the room with the management team and we look forward to welcoming you back again soon!

Kind Regards,
Melisa
Customer Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2021 via mobile

Room 247. I’m not one to complain or write a negative review, but we were really disappointed with our stay and even more disappointed with the service the following morning. We were originally after a budget hotel but chose to pay £100 for a room at Jury’s one based on its positive reviews. Upon checking in, we realised that the bathroom floor was soaking wet. I thought maybe it hadn’t quite dried after being mopped so I just wiped up the water myself with a towel. We were out for the evening and didn’t come back until gone midnight. The following morning I noticed that the floor was soaking wet again, as was the rucksack that I’d left on the bathroom floor with my clothes and belongings in. Everything was absolutely soaked through. There was an awful urine/damp smell in the bathroom and it turned out that the water was actually coming from toilet; the base of the pan was leaking BADLY. This was obviously an ongoing problem as the bottom of the toilet door had water damage. That was the first issue. The second issue was that there was ZERO hot water; I’ve had many a “not very hot shower” in hotels, but the shower and tap were completely cold. I was already unhappy at this point as the clothes I was supposed to wear were damp and now we couldn’t shower, so now we were REALLY unhappy. We checked out straight away and just wanted to go home. At check out, my partner informed the lady on reception about the lack of hot water and the response was along the lines of, “Sorry about that, we’re having issues with our boiler this morning”. My partner then told her about the toilet leaking incident and the response to that was, “Ok, thank you, I’ll let them know.” We could see that the receptionist clearly wasn’t having an easy time of it with all the complaints about the lack of hot water, but the toilet leaking its contents onto the bathroom floor/my belongings all night is something else, so I was disgusted with the response to be honest. I’m just disappointed/annoyed that we paid £100 for a room for 15hours that didn’t even have hot water and my belongings got soaked with toilet water.

Date of stay: September 2021
Trip type: Travelled as a couple
Thank Keiramari
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Experience, Other at Leonardo Hotel Cardiff, responded to this reviewResponded 4 October 2021

Good Afternoon KellyEllyn,

Thank you very much for taking the time to leave a review and letting us know of the issues you experienced during your stay.

We sincerely apologise for the toilet inconvenience and that the receptionist response was not what we would have expected!

Due to the review, we are unable to locate the booking as we not have enough personal information to securely confirm the details, so can we please ask you to contact our team via the social media channels found on our website so we can investigate this fully for you?

Kind Regards,
Melisa
Customer Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews