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“Excellent Country Hotel” 5 of 5 bubbles
Review of New House Country Hotel

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New House Country Hotel
Ranked #3 of 75 Hotels in Cardiff
Certificate of Excellence
Glasgow, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Excellent Country Hotel”
5 of 5 bubbles Reviewed 6 March 2012

we stayed here on a short break to Cardiff and could not have had a better stay. The setting is just perfect with fantastic views of the countryside whil only a short drive from Cardiff. From check-in to check-out our stay was perfect. The staff at the hotel went out of their way to provide additional city information when we asked. The room was clean, extremely comfortable with everything you need on hand and breakfast was perfectly cooked and plentifull. Nothing out of place and nothing too much trouble, the Best Western New House does it better than some of the better known five star hotel groups.
Well done and thanks.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GerardandKateGlas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewHouseHotel, General Manager at New House Country Hotel, responded to this review, 4 April 2012
Thank you for your glowing review, I am very pleased to hear that you enjoyed both your stay and lunch with us.

Our team pride themselves on great customer service and will be really pleased to see your comments.

We look forward to welcoming you back very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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513 reviews from our community

Traveller rating
    302
    153
    33
    18
    7
See reviews for
90
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (126)
Date | Rating
  • English first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
89 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 28 February 2012

We stayed two nights taking in the rugby. First compliments to the extremely friendly and keen staff. We booked late and the best rooms / suites were booked for weddings, these are a major part of the business here, all weekend a series of young couples came for meetings about weddings but neither this or the weddings going on that weekend (2) affected us at all. We started off in a suite in the basement annexe - room 1. Huge comfy bed and massive space with sitting room - it was a bit annexey and basementy but very good value. We took advantage of the offer to move up to the first floor the second night to the bridal suite, an elegant room with fab views, much nicer. Food was good, fine not outstanding but would happily eat there again and would certainly stay again. 15 minutes in a taxi to Millennium stadium, no problem. Very warm and cosy with both heating and log fires.

Room Tip: Upstairs front if possible, avoid annexe if possible but if no option it's okay.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 5492Cardinal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewHouseHotel, General Manager at New House Country Hotel, responded to this review, 29 February 2012
Thank you for your review as we value all feedback from our guests.

Our team pride themselves on their customer service and it's always a pleasure when this is acknowledged.

We hope to welcome you back again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Andover, United Kingdom
Level Contributor
344 reviews
165 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
5 of 5 bubbles Reviewed 27 February 2012

I have stayed at this hotel before. It is not your average, run of the mill Best Western hotel. The food is excellent. The staff are great. The breakfast menu is wonderful and the only place I think I have ever stayed where the scrambled eggs on the breakfast buffet are the real thing and cooked perfectly. How do they do that? It is quiet, comfortable, and the towels soft and fluffy. I wish all hotels were like this.
The only downside is that one cannot park close to reception, but the car park is not far away.

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lauran1902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewHouseHotel, General Manager at New House Country Hotel, responded to this review, 29 February 2012
Thank you so much for such a glowing review, we are pleased to hear that you enjoy staying with us and appreciate your loyalty to our brand.

We are always delighted to receive positive feedback and I will ensure that your comments are passed onto the whole team.

We look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 February 2012

Lovely friendly, clean, warm hotel, thoroughly enjoyed our stay. Food was gorgeous and would definitely return.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MargoLedbetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewHouseHotel, General Manager at New House Country Hotel, responded to this review, 23 February 2012
Thank you for your review and we're pleased to hear you enjoyed your recent stay.

We pride ourselves on a warm welsh welcome, great food with quality of service and standards that exceed your expectation, and I am pleased to hear that we have done this for you.

We hope to welcome you back very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 February 2012

I booked an over night stay for my husband and I, (it was a Valentines suprise for my husband)

The staff were so friendly, and worked well together as part of a team, there was a really friendly atmosphere at the hotel. Afternoon tea was lovely by the fire and I am totally besides myself we missed breakfast, I bet that would of been fab too. Very clean, lovely grounds, can't fault our over night stay.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank tracy h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewHouseHotel, General Manager at New House Country Hotel, responded to this review, 23 February 2012
Thank you for your recent review.

We pride ourselves on a warm Welsh welcome, great food and quality of service, and i am pleased to hear that we have done this for you.

We hope to welcome you back very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about New House Country Hotel

Property: New House Country Hotel
Address: Thornhill Road, Cardiff CF14 9UA, Wales (Formerly BEST WESTERN PLUS New House Country Hotel)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Cardiff
#1 Business Hotel in Cardiff
#12 Family Hotel in Cardiff
#18 Romantic Hotel in Cardiff
Price range (per night): $165 - $287
Hotel Class:4 star — New House Country Hotel 4*
Number of rooms: 37
Official Description (provided by the hotel):
Situated on the fringes of Cardiff nestling amongst the Welsh hills, the privately owned 4 star New House Country Hotel & Sequoias Restaurant boasts unrivalled views over the city and beautiful Vale of Glamorgan. The open fires, exquisite furnishings, fully equipped function suites, beautifully restored bedrooms and the stunning Sequoias restaurant combine to create the perfect atmosphere in which to relax and unwind. ... more   less 
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Also Known As:
Best Western Cardiff
Cardiff Best Western
New House Country Hotel Cardiff, Wales

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