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Andrew L

Underwhelming

3.0 of 5 bubblesReviewed 2 weeks ago
Although we didn't spend much time in the hotel, what we did experience was somewhat underwhelming. The room was small, dark and somewhat claustrophobic and the bathroom was very small. The breakfast didn't really cater for my wife's coeliac intolerance and we left disappointed by what should be Cardiff's signature hotel.
Date of stay: June 2024
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Parry, Guest Services / Front Office at The Parkgate Hotel, responded to this review
Responded 2 weeks ago
Dear Yan,

Thank you for sharing your feedback with us. We’re sorry to hear that your experience did not meet your expectations.

We regret that you found the room and bathroom small and the ambiance less than ideal. Your comments will be reviewed as we strive to improve our facilities and ensure a more comfortable environment for our guests.

Regarding breakfast, we sincerely apologize for not meeting your wife’s dietary needs. We take dietary requirements seriously and will work on expanding our options to better accommodate guests with coeliac intolerance.

Your feedback is important to us, and we hope to have the opportunity to provide you with a more satisfying stay in the future.

Best regards,
Ryan
Guest services
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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34 - 39 of 1,177 reviews
Reviewed 2 weeks ago

What a wonderful weekend we had at The Parkgate Hotel. Great food, amazing beverages, and evening Spa! I was impressed by the view, and relax we had is just what we needed. Thank you Cerys and Justina for a great hospitality, we will definitely consider another visit.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Amelia T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Parry, Guest Services / Front Office at The Parkgate Hotel, responded to this reviewResponded 2 weeks ago

Dear Amelia,

Thank you so much for your wonderful review! We are delighted to hear that you had such an enjoyable weekend at The Parkgate Hotel. It's fantastic to know that you appreciated our food, beverages, and evening spa. We're especially pleased that you found the view and relaxation to be just what you needed.

Cerys and Justina will be thrilled to hear your kind words about their hospitality. We look forward to welcoming you back for another visit in the future!

Best regards,
Ryan
Guest services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Comfortable stay in a clean hotel with a pleasant ambience in the middle of Cardiff.
Some slight issues
- not able to open water bottles in room and reception number on phone constantly engaged.
- very difficult to obtain information from the room with reception number constantly engaged and app not very functional
- breakfast a bit of a scrum - teapots would be a big step forward

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Mark R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Parry, Guest Services / Front Office at The Parkgate Hotel, responded to this reviewResponded 2 weeks ago

Dear Mark,

Thank you for taking the time to share your feedback about your recent stay with us. We're pleased to hear that you found our hotel comfortable, clean, and enjoyed the pleasant ambiance.

We apologise for the inconvenience you experienced with the water bottles and the difficulty in reaching our reception team. Your comments are invaluable, and we are addressing these issues to ensure a smoother experience for future guests. We are also looking into the functionality of our app to improve its usability and reliability.

Regarding breakfast, we appreciate your suggestion about the teapots and will consider this to enhance our breakfast service.

Your feedback helps us improve, and we hope to welcome you back to provide a more seamless experience.

Best regards,
Ryan
Guest services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Really great hotel right in the centre. Quiet and clean inside and a tranquil space that feels secluded from the hustle and bustle of the city even though it’s right in there. Great location, great staff. Room was clean and well appointed. Shower could do with a little extra power. All very clean and looks good. We’d defo use again if we’re visiting Cardiff, parking across the road in the NCP was easy and a discount code to use from the hotel was welcomed:

Room tip: Park in the NCP opposite
Date of stay: June 2024
Trip type: Travelled as a couple
Thank NickyB1867
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Parry, Guest Services / Front Office at The Parkgate Hotel, responded to this reviewResponded 3 weeks ago

Dear Nicky
Thank you for your feedback ,
I am delighted that you enjoyed your stay with us , really great hotel right in the centre , quite and clean , we look
forward to welcoming you back in the future .

Kind Regards

Richard
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

What a gem in the Celtic collection the hotel was modern with a traditional feel .
The staff were fantastic with a superb check in service by Gavin very efficient and friendly .The food was fantastic with a great display of Welsh produce being showcased by the chefs . The food was perfectly balanced and complemented everything on the plate .
The only downside was that the cooked breakfast was cold .
My partner utilised the spa and said it was such a tranquil and modern escape from the hustle and bustle of the centre of Cardiff.
I was sorry to have to leave such a fantastic hotel and the goodbye from Kieth in concierge made you feel appreciated .
Would highly recommend a stay here

Room tip: Parking is at a premium in the capital
Date of stay: June 2024
Trip type: Travelled as a couple
Thank tjdm83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Main Reception, Guest Services / Front Office at The Parkgate Hotel, responded to this reviewResponded 3 weeks ago

Dear tjdm83
Thank you for your feedback ,
I am delighted that you enjoyed your stay with us , great stay a gem in the Celtic collection , staff were fantastic and I
will pass on your thanks to Gavin for looking after you so well .

Kind Regards

Richard
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

A lovely hotel right in the centre of Cardiff.
We booked a Delux King room and the rate said it included

"Room Type
Deluxe King
Rate Includes
Full Welsh breakfast
Access to fitness suite "

One would presume we had Access to the Fitness suite but this was at an extra cost - so that was disappointing as it mislead me to think it was included with our rate.

Self service breakfast is always disappointing as so many things run out and feel you are walking around trying to chase them up .

Room tip: you need to pay extra for the pool
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Fiona H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Parry, Guest Services / Front Office at The Parkgate Hotel, responded to this reviewResponded 3 weeks ago

Dear Fiona,

Thank you for taking the time to share your feedback about your recent stay with us. We're pleased to hear that you enjoyed our central location in Cardiff and found our hotel lovely.

I apologise for any confusion regarding the fitness suite. The fitness suite is indeed our gym and access is included in the rate for all rooms.

Regarding your breakfast experience, I'm sorry to hear that the self-service setup did not meet your expectations. We strive to keep everything well-stocked and available, but I understand your concerns. We will take your feedback into account to improve our service and ensure a more seamless experience for our guests.

Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience.

Best regards,
Ryan
Guest services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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