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Peter F
Geelong, Australia

Close, Clean & Comfortable

5.0 of 5 bubblesReviewed 29 May 2024
On entering the reception we were enthusiastically greeted by Gavin. He gave us great advice on the various attractions and restaurants in the area. The room was exceptionally clean and we have our room attendant Rose to thank for that. The restaurant served a delicious meal and I would highly recommend this hotel as it is so close to the shops and railway station.
Date of stay: May 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Parry, Guest Services / Front Office at The Parkgate Hotel, responded to this review
Responded 30 May 2024
Dear Peter,

Thank you so much for your detailed and glowing review! We're thrilled to hear about your positive experience from the moment you entered our reception. Gavin will be delighted to know that his enthusiastic greeting and helpful advice made such a great impression on you. We take pride in our staff's knowledge of local attractions and restaurants, and it's wonderful to hear that Gavin's recommendations enhanced your stay.

We're equally pleased that you found your room exceptionally clean. Rose will be commended for her hard work and dedication in maintaining the high standards we strive for. Cleanliness is a top priority for us, and it’s rewarding to know that our efforts are appreciated.

It’s also fantastic to hear that you enjoyed a delicious meal at our restaurant. Our culinary team works hard to create memorable dining experiences, and your high recommendation means a lot to us.

Finally, our convenient location is indeed one of our many advantages, and we're glad it contributed to your enjoyable stay. Being close to shops and the railway station allows our guests to explore and travel with ease.

Thank you for recommending our hotel so highly. We look forward to welcoming you back in the near future for another exceptional stay!

Kindest regards,
Ryan
Guest services
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 29 May 2024

Visited the Parkgate with my girlfriend and I have to say, what an experience. We booked a spa day and was greeted by Eliza who showed us around and was very helpful. We stayed and had food at the restaurant, which too was incredible. Next time we'll definitely book a room.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Owen T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Parry, Guest Services / Front Office at The Parkgate Hotel, responded to this reviewResponded 30 May 2024

Dear Owen,

Thank you for sharing your wonderful experience at Parkgate! We're delighted to hear that you and your girlfriend had such a memorable time with us. It's great to know that Eliza made you feel welcome and that you enjoyed both our spa and restaurant.

We hope to warmly welcome you again to The Parkgate hotel in the future and if we can be of any assistance in the meantime, please do get in touch.

Kindest regards,
Ryan
Guest services











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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2024

Your staff are very skilled and friendly - been very supportive. Manager Amonious has been so helpful and accommodating- he exceeded my expectations- a big thank you. The whole team has helped to make for a successful event by ensuring its smooth running, thank you.

Room tip: Leaving a review hasn’t been easy, when signing in via Google to trip advisor it chucks you out.
Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Zara S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Main Reception, Guest Services / Front Office at The Parkgate Hotel, responded to this reviewResponded 29 May 2024

Dear Guest,

Thank you for your kind review. So glad to hear you enjoyed your stay and felt we exceeded your expectations. All of our staff members are real assets to the Hotel and I am so glad you received our usual 5 star service.

We hope to warmly welcome you again to The Parkgate hotel in the future and if we can be of any assistance in the meantime, please do get in touch.

Kind regards,
Alex, Guest services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2024

The good points:
Location, it's close to everything.
Room, spotless and comfortable, high standard
Bed, lovely and comfortable
Quiet, didn't hear a thing all night
Breakfast, pretty good cooked and continental options
Staff, friendly and helpful
Spa treatments, very lovely
View is nice from the pool
Building, good use of an old building

The not-so-good points:
Location, a not particularly salubrious Cardiff street
NCP parking across the road
Dinner, rump steak and vegetarian pie had no flavour/seasoning, disappointing.
Breakfast, tea and coffee from a machine!
Checkout, annoying mistake made in our bill (although eventually rectified after we left)
Spa, the name 'Thermal Suite' is a bit of a stretch. It's an afterthought of a pool/sauna/steam room. Nice view, though. If you buy a gift package with Thermal Suite experience, it just means entrance to the pool etc for 90 minutes. Treatments cost extra.

I personally prefer the Celtic Manor for the spa experience, but it's otherwise a nice overnight stay right in the city centre

Room tip: Plenty of decent restaurants around for evening meal
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ceri B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Main Reception, Guest Services / Front Office at The Parkgate Hotel, responded to this reviewResponded 29 May 2024

Dear Guest,

Thank you so much for taking the time to leave us such detailed feedback. Whilst I am very glad that there were lots of elements of your stay that you did enjoy, I also appreciate that there are some things that you feel as though we can improve on.

I will be sure to pass on all of your feedback to the relevant management and teams, to ensure more training is given and we improve all of the service which we offer.

If there is anything else we can assist with, please do not hesitate to get back in touch.

We hope to welcome you back to the hotel again soon.

Many thanks,
Alex, Guest services.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2024

As always a stay at the Parkgate hotel never disappoints
All the staff are more than happy to help and the breakfast was delicious
Looking forward to visiting again
Thank you to you all for a wonderful stay ………………………………….:……………::…::::::..

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Johanna C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Main Reception, Guest Services / Front Office at The Parkgate Hotel, responded to this reviewResponded 29 May 2024

Dear Jo and Lyn,

This is so wonderful to hear! We really take pride in our hotel and making sure everyone is as comfortable, welcomed and looked after as possible.

We hope to warmly welcome you again to The Parkgate hotel in the future and if we can be of any assistance in the meantime, please do get in touch.

Kind regards,
Alex, Guest services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2024

The Parkgate is an amazing hotel - very modern. Ryan was a great person to meet at Reception when you arrive.

I have to pay a very special thanks to the staff at the Sorting Room. Even though Cardiff has hundreds of choices for eating, we never go anywhere else.

Kaspars has a great sense of humour, we enjoy speaking with him. Masimilliano waited on our table and he is probably the best waiter we have ever experienced. He is knowledgeable of the menu, very attentive and is always looking for the next thing to address before it even happens.

Kim is always lovely too - another great personality and always bubbly….

And the food is always consistent - and awesome!

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dean P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Main Reception, Guest Services / Front Office at The Parkgate Hotel, responded to this reviewResponded 29 May 2024

Dear Dean,

How delightful to read about your Parkgate experience! We are thrilled everything exceeded your expectations and you had such a wonderful time. It is always a pleasure to receive positive feedback and I wish to thank you in particular for your kind recognition of Ryan, Kaspars, Massimiliano and Kim who all looked after you so exceptionally - I will be sure to share your feedback with them, and the team across the hotel.

Thank you again for sharing your experience and we hope to warmly welcome you again to The Parkgate Hotel soon. If we can be of any assistance in the meantime, please do get in touch.

Many thanks,
Alex, Guest services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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