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Leighton J

Excellant

5.0 of 5 bubblesReviewed 4 weeks ago
Could not fault this hotel.
Stay in many good hotel over the years including a lot of five star and this is up there with the best.
The staff were fantastic and nothing was to much trouble and overall the standard of the hotel was superb.
From the time I just dropped my bag off at midday to the time we checked out the next morning felt so good after staying in a well run quality hotel.
The quality of the evening meal was unbelievable must have a top chief in the kitchen.
Once again full marks to this establishment.
L. John
Date of stay: May 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Ryan Parry, Guest Services / Front Office at The Parkgate Hotel, responded to this review
Responded 4 weeks ago
Dear Leighton,

We cannot thank you enough for taking the time to write such a detailed review, about your wonderful Parkgate experience!

We truly value customer feedback and I was delighted to hear that we exceeded your expectations and you had such a memorable stay. It is always a pleasure to receive positive comments and we are thrilled to know you returned home with some happy memories of your time with us.

I will have much pleasure in sharing your review with colleagues across the hotel who do go the extra mile to ensure everything is just perfect for our guests. We hope to warmly welcome you again to The Parkgate hotel in the future and if we can be of any assistance in the meantime, please do get in touch.

Kindest regards,
Ryan
Guest services
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Reviews (1,144)
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Reviewed 4 weeks ago

The room was cleaned by Najith and I cannot fault it one little bit! I am so happy with my stay. The room is beautiful and the comfort of the bed is out of this world. The pillows are so comfortable, the room is a great size with a beautiful view of the principality stadium.

Room tip: Pre book the spa x
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Macey K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Parry, Guest Services / Front Office at The Parkgate Hotel, responded to this reviewResponded 4 weeks ago

Dear Macey,

I thoroughly enjoyed reading your review, and it is always so rewarding to hear our guests describe The Parkgate hotel in this way.

Guest comfort is our ultimate aim and I was delighted to hear you had such a comfortable stay and found the room to be cleaned to such a high standard. In Particular mentioning our very hard working housekeeping team member Najith who is an asset to the hotel and will be rewarded for his attention to detail.

I will have great pleasure in sharing your comments with my colleagues across the hotel and in particular with the housekeeping team. I very much hope we will have another opportunity to welcome you to The Parkgate Hotel in the near future, if we can be of any assistance in the meantime please do get in touch.

Kindest regards,
Ryan
Guest services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Beautiful hotel and a Lovely room overlooking Principality stadium
Professional & friendly staff
Well positioned hotel, central but very quiet rooms
Excellent breakfast
Check in in advance and if so wish - key on phone which really sped up check in process at busy time of day

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank catt3010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Main Reception, Guest Services / Front Office at The Parkgate Hotel, responded to this reviewResponded 4 weeks ago

Dear Catt,

I thoroughly enjoyed reading your review, and it is always so rewarding to hear our guests describe The Parkgate hotel in this way. Guest comfort is our ultimate aim and I was delighted to hear you had such a comfortable stay and were looked after so attentively by the team. I will have great pleasure in sharing your comments with my colleagues across the hotel.

I very much hope we will have another opportunity to welcome you to The Parkgate Hotel in the near future, if we can be of any assistance in the meantime please do get in touch.

Many thanks,
Alex, Guest services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Lovely, generously sized rooms in the centre of Cardiff. Really east walk into town and the beautiful Bute Park.

Taff Trail also in easy reach.

The room was spotless and very quiet, no creaky floors or noise from neighbours despite a party going on downstairs.

Staff are wonderful and breakfast is lush!!

Date of stay: May 2024
Trip type: Travelled solo
Thank Hotelonly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Main Reception, Guest Services / Front Office at The Parkgate Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for your 5 star review! This is so wonderful to hear! We really take pride in our hotel and making sure everyone is as comfortable, welcomed and looked after as possible.

We do hope to warmly welcome you again to The Parkgate hotel in the future and if we can be of any assistance in the meantime, please do get in touch.

Kindest regards,
Alex, Guest services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This was our second visit and everything was excellent as previously. Staff very informative and helpful. Only downside was that we felt the breakfast buffet could have been a lot hotter. We were down at 8:45 and some of it was not very hot. Looking forward to our next stay.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Marlene W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Parry, Guest Services / Front Office at The Parkgate Hotel, responded to this reviewResponded 4 weeks ago

Dear Marlene,

Thank you for your continued loyalty to us. It is wonderful to hear we exceeded your expectations on your return stay. Your feedback both positive and constructed will be passed on to the appropriate teams to improve our product. Sorry to hear your breakfast wasn't to our normal high standards. I have passed on your feedback to the head chef.

We hope to warmly welcome you again to The Parkgate hotel in the future and if we can be of any assistance in the meantime, please do get in touch.

Kindest regards,
Ryan
Guest services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Excellent location! less than a 10 minute walk from almost everything.

The service was phenomenal! Very friendly staff and super accommodating.

Rooms were very nice. Only downside is that they didn't have a mini fridge which might create some issues for people who need to keep their medication refrigerated. other than that, the rooms were lovely.

Room tip: Room does not have a mini fridge.
Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank fatimaalak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Parry, Guest Services / Front Office at The Parkgate Hotel, responded to this reviewResponded 4 weeks ago

Dear Fatima,

We cannot thank you enough for taking the time to write such a detailed review, about your wonderful Parkgate experience! We truly value customer feedback and I was delighted to hear that we exceeded your expectations and you had such a memorable stay.

It is always a pleasure to receive positive comments and we are thrilled to know you returned home with some happy memories of your time with us. I will have much pleasure in sharing your review with colleagues across the hotel who do go the extra mile to ensure everything is just perfect for our guests. Thank you for sharing your recommendations for the room. You can have a fridge in the room on request before or during the stay.

We hope to warmly welcome you again to The Parkgate hotel in the future and if we can be of any assistance in the meantime, please do get in touch.

Kindest regards,
Ryan
Guest services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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