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Odyssey49798012576

Gina is a 10 star employee .

5.0 of 5 bubblesReviewed 5 weeks ago
We only went for the afternoon tea and Gina the waitress who took care of us , she was beyond excellent. Funny, warm hearted, extremely customer oriented, she kept on looking after us non stop . The scones, bubbly, deserts , sandwiches and the tea were marvellous and so tasty. But the food and the drinks are nothing if the person delivering them isn’t like Gina. I wish every restaurant I go to has one Gina. Such an excellent and fabulous human .
Date of stay: May 2024
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this review
Responded 4 weeks ago
Dear Guest,
Thank you for your lovely review of the afternoon tea and our team.
We will of course pass on your kind words to Gina, who we all agree, is an absolute asset to our team.
Hoping to welcome you back to the hotel in the near future.
Kind regards,
Stephanie Schwenn
Deputy General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,380)
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7 - 12 of 3,380 reviews
Reviewed 15 May 2024

The reception staff were excellent and the room was ready early bearing in mind this hotel was being used for overnight accommodation for Bruce Springsteen concert there were logistical issues arising from lack of staff. Over an hour to wait for a burger and chips ( which was burnt). Limited wine choice on the menu and they didn’t have the one we wanted! Bedroom was very poor for a supposedly 4 star hotel. Linen , pillows were poor quality. Carpet filthy we were put in a disabled room. Bed was a standard double. On side very close to the wall making it difficult to get out of . We were right next to the lifts which kept us awake. Bar staff were rude and wouldn’t give us the drink included in the package. We accepted paying over the odds to get the ticket to the concert however the hotel is not 4 star and the restaurant and bar were disappointing .
Made a complaint but just got oh we were short staffed and re room we were so busy we needed to use all rooms! They knew how many people were staying and should be able to cope.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sarah P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 May 2024 via mobile

Contemporary and Central Clayton Hotel Cardiff is near the Cardiff train station, and many restaurants, pubs and fastfood eateries. The room is clean, spacious and bright. Had a room on the high floor with a good view, overlooking the train station. Buffet breakfast is good, although not too much variety, with very friendly and attentive waitress. Liked the hardwood floors and modern decor of the room.
Very safe area to be out, walking around.
Helen

Date of stay: May 2024
Trip type: Travelled solo
Thank helenlimyl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this reviewResponded 4 weeks ago

Dear Helen,
Thank you for taking the time to review your recent stay with us.
I am delighted to read that you found our location convenient and our bedrooms modern and clean.
Hoping to welcome you back to Cardiff soon.
Kind regards,
Stephanie Schwenn
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2024 via mobile

Overall a very good stay. The hotel itself seems to have been refurbished recently which gives it a more modern look. Everywhere was very clean and there was plenty of choice at breakfast. Hotel is very well located right next to Cardiff Central railway station.

Date of stay: April 2024
Trip type: Travelled on business
Thank glg25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this reviewResponded 4 weeks ago

Dear Guest,
Thank you for leaving such a lovely review.
We are delighted to read that you enjoyed our recently refurbished bedrooms and the breakfast variety.
Thank you again.
Best regards,
Stephanie Schwenn
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2024

I spent this weekend at the Clayton with my colleagues and had a fabulous time. The beds were so comfy, I didn't want to get up and work. The food provided was great and nothing was too much trouble. I would like to give a special mention to the wonderful Gina in the dining room. She made our weekend with her bubbly personality, she honestly couldn't have done any more for us and is a real credit to the hotel. I loved the vegan sausages she got for me. :-)

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank _sascha_williams
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this reviewResponded 4 weeks ago

Dear Sascha,
Thank you for your review.
We love our beds, so I am glad to read you enjoyed your room too.
Your feedback will of course be passed on to Gina and the management team as well.
Best regards,
Stephanie Schwenn
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2024 via mobile

We came here for the Afternoon Tea for a relatives Birthday.
Staff were brilliant, very helpful and friendly. There was a slight hiccup at the end with some confusion over the booking & payment details, but this was dealt with quickly and professionally.
The food and drink was all amazing, couldn't fault it.
The location is good, easy walking distance of Buses & Trains.
We'll definitely be coming back.

Date of stay: November 2023
Trip type: Travelled with family
Thank RudaMalpa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this reviewResponded 4 weeks ago

Dear Guest,
We are delighted you enjoyed the afternoon tea with your relatives in the hotel.
I will ensure our kitchen team sees your feedback regarding the food as well.
Looking forward to welcome you back soon,
Kind regards,
Stephanie Schwenn
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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